Job Introduction
The Role
An exciting opportunity has arisen at North Herts Council for an entry-level position within the IT Services team. Duties will include
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Providing 1st & 2nd IT Helpdesk support to the council’s users and elected members via email and telephone as well as some face-to-face contact.
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Supporting the IT Helpdesk Team Leader & IT Network & Infrastructure Manager with delivery of technical projects.
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Working as part of a close team delivering IT services while developing new skills.
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Developing problem solving skills to assist with troubleshooting and diagnosing issues and providing solutions.
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Developing and maintaining excellent customer service skills.
As part of this role, you will study for and complete the “ICT Technician” Level 3 Apprenticeship.
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
The Experience you will bring
You will have strong problem-solving abilities and a keen interest in IT systems and problem solving. You will also possess good communication skills, enabling you to clearly communicate and guide users with varying levels of technical knowledge. In addition, you will demonstrate a proactive attitude, with a willingness to learn, adapt, and work collaboratively within a fast-paced environment.
Please note, the successful applicant for the above post will be background checked with the Disclosure and Barring Service
About Us
North Hertfordshire is a large rural district with approximately 125,000 residents with four historic towns, Hitchin, Baldock, Royston and Letchworth Garden City. The Council have four priorities: Thriving Communities, Accessible Services, Responsible Growth and Sustainability. The Council Plan sets out our key priorities and themes for the next five years. The North Herts Values define how we as colleagues work with each other, and we strive to be: Adaptable, Inclusive, Learning, Listening, Together.
Why work with us?
We are committed to promoting equality, diversity, and inclusion in our recruitment practices and in our employment policies. We want our employees to feel safe to express themselves and we encourage applicants from diverse backgrounds with a wide range of talents. We are dedicated to promoting a healthy work/life balance, valuing our employees, and enabling them to make a difference to the local community.
At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job.
Please note that all our vacancies require you to live and work in the UK, and selection interviews are face to face in our Letchworth offices or other nearby council sites.
We are changing
North Herts Council (NHC) is undergoing Local Government Reorganisation (LGR). If you are employed by NHC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.
LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.
To find out more, visit Devolution and Local Government Reorganisation | North Herts Council
If you would like an informal chat about the post, you can contact Daniel Crowhurst, Senior Technical / Development & Cyber Security Officer on 01462 474408, or Salman Rafique, Helpdesk Customer Support Team Leader on 01462 474320
Contract: Fixed term (18 month) contract
Working pattern: This job is open to flexible working patterns and working hours
Face to face interviews will be held on 29/06/2026
Please note, we reserve the right to close this vacancy early if we receive sufficient suitable applications. Therefore, if you are interested, please submit your application as early as possible.
Please note that we are currently unable to provide sponsorship for employment in the UK.
We recommend downloading the job profile document as this will not be available once the vacancy closes.
