Customer service manager Work, Jobs in Letchworth, Hrt (with Salaries)

Customer Care Manager
Croudace Homes —Letchworth
- Full-time
- Free parking
- Employee assistance programme
Quick apply
13d
Administration Lead
Bancroft Medical Centre —Hitchin
- £14 - £15 an hour
- Full-time
- Microsoft Outlook
- Customer service
- GP surgery experience
- Free parking
- Health & wellbeing programme
Quick apply
Chief Operating Officer (COO)
Huttie Group —Cambridge
- £95,000 - £120,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
National Sales Order Processing Manager
Altro/Autoglym —Letchworth
- Full-time
- CRM software
- Customer service
- Analysis skills
- Free parking
- Sick pay
Quick apply
Assistant Service Manager
FRANK G. GATES LIMITED —Stevenage
- From £36,000 a year
- Full-time
- Computer literacy
- Team management
- In-person
- Employee discount
Quick apply
Senior Customer Journey & CRM Manager
easyJet —Luton Airport
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Analytics
- Annual leave
13d
Head Of Food Operations
Medirest —Cambridge
- £65,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Contracts
Store Management opportunities Letchworth
Morrisons —Letchworth
- Weekend availability
- Customer service
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
Branch Manager
Screwfix —Royston
- Up to £36,500 a year
- Full-time
- Retail management
- Annual leave
- Employee discount
Assistant General Manager
Gravity Active Entertainment —Stevenage
- £29,000 - £31,000 a year
- Weekend availability
- First Aid Certification
- In-person
- Training & development
- Free parking
- Store discount
Quick apply
14d
Assistant General Manager - Stevenage
GRIDSERVE —Stevenage
- £30,000 a year
- Weekend availability
- Customer service
- Supervising experience
- Team management
- Free parking
- Store discount
Quick apply
6d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Transaction Manager
Endeavour Automotive Group —Letchworth
- £30,000 a year
- Customer service
- Communication skills
- Referral programme
19h
Assistant Manager (Front of House) - Luton Airport
Pret A Manger —Luton
- From £34,654 a year
- Hospitality
- Inventory control
- Mentoring
- Annual leave
- Employee discount
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Dunstable
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
3d
Assistant Store Manager - Hitchin
The White Company —Hitchin
- Customer service
- Training & development
- Retail management
- Employee discount
6d
Team Leader
Swim Sports Company Ltd —Hitchin
- £27,000 - £28,000 a year
- Weekend availability
- Customer service
- Supervising experience
- School
- Employee discount
Quick apply
Sales Manager
NEXT —Hitchin
- From £13,127 a year
- Part-time
- Customer service
- Retail management
- Employee discount
Service Operations Manager - Hemel
Learnd —Hemel Hempstead
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Sick pay
Quick apply
Sales Support Manager - Earthmoving
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- CRM software
- Customer service
- Microsoft Office

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Customer Care Manager

Croudace Homes -
Letchworth

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Job details

Permanent | Full-time
13 days ago

Benefits

Free parking
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
On-site parking

Qualifications

Resource allocation planning
Stakeholder liaison
Cost control
Performance management
Customer support
Customer interaction

Full job description

Who are Croudace Homes?

Croudace Homes is a family-owned housebuilder with a proud heritage dating back to 1946. Operating across the Southeast of England from our regional offices in Caterham, Letchworth, and Theale, we're committed to building high-quality homes and careers. Our reputation is built on trust, attention to detail, and a passion for creating communities that stand the test of time.

At Croudace, we believe that a solid foundation starts with the right people. Fostering a culture of open communication, respect &continuous growth, we listen to our people, celebrate contributions at every level, and provide meaningful development opportunities. With a strong focus on well-being and work-life balance, we create an environment where our employees feel valued, motivated, and empowered to succeed-because when our people thrive, so does our business. We're proud of our low staff turnover and long employee tenures, which reflect the positive experience of working at Croudace.

Customer Care Manager

The Customer Care Manager leads a team of Customer Care Operatives across multiple developments, ensuring timely, high-quality service and exceptional customer satisfaction. You will oversee defect assessment, manage workloads and backlogs, and drive the efficient allocation of resources to maintain smooth operations. Working closely with Build, Sales, and Technical teams, you will prevent defects, resolve complex customer issues, and maintain consistent service standards, while representing the Company professionally with customers and subcontractors. This is a hands-on, high-impact role at the heart of delivering a seamless customer experience.

What you'll be doing:

To lead, control, and continuously improve the regional Customer Care Operatives, ensuring effective deployment, productivity, and performance management across all developments in the Region. The role is accountable for balancing customer service delivery, cost control, and compliance by actively managing workload planning, resource allocation, and operational standards, while driving high-quality outcomes in customers' homes and protecting the Company's reputation.

Skills & knowledge you'll bring:

Professional qualification or equivalent experience in construction, building surveying, property, or related discipline.

Proven experience managing a regional or field-based Customer Care or operations team.

Strong knowledge of defect management, warranty standards (NHBC/LABC or equivalent), and statutory obligations.

Experience assessing defects and resolving complex customer issues.

Sound understanding of Health & Safety legislation and safe working practices.

Proficient in Microsoft Office and familiar with customer care or job management systems.

Excellent relationship-building and influencing skills with internal teams and external partners.

Able to manage multiple priorities, balance workloads, and deliver high-quality service in a fast-paced environment.

Commercially aware, with experience managing budgets, subcontractors, and cost control.

Why join Croudace?

At Croudace Homes, we believe our people are our greatest asset-and we're committed to rewarding and supporting them. In return for your skills and dedication, you'll receive a competitive package that includes (role dependant):

26 days holiday, increasing with service, plus an additional day off to celebrate your birthday

Generous Pension Scheme with up to 10% employer contribution

Discretionary bonus to recognise your performance and contribution

Flexible working options, offering greater control over your hours and location

Wellbeing benefits: discounted gym membership, a *health cash plan (with cover for children), *private Bupa healthcare (based on role & service length), mental health support via our EAP programme including access to counselling, bi-annual health checks

Life assurance cover of up to 8x your annual salary

Up to three paid volunteer days each year to get involved in meaningful community projects

Training and development opportunities, including support for professional memberships and continued career progression

Enhanced Family Friendly leave options, recognising that starting or growing a family takes many forms

Vehicle allowance (role dependant) with free onsite parking and free electric car charging

Everything else: *retail discount platform, free fruit in the office, monthly dress down Friday raising money for nominated charities, fund match for charity sponsorship and modern offices that facilitate collaborative working

dependent on length of service

At Croudace, we don't just build homes-we build fulfilling careers. Whether you're starting out or bringing years of experience, you'll find a workplace that genuinely supports your development and celebrates your success. If you'd like to find out more about this role, please don't hesitate to get in touch at [email protected]

If you believe you have the skills and experience we're looking for, we'd love to hear from you. Apply today and make the next move in your career with Croudace Homes

All completed applications are handled by Croudace homes. A copy of our privacy policy can be seen here. By applying for the role, you are agreeing that you accept this privacy policy.

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Refine Your Search

customer service manager jobs in letchworth, hrt

Customer Care Manager

Administration Lead

Chief Operating Officer (COO)

National Sales Order Processing Manager

Assistant Service Manager

Senior Customer Journey & CRM Manager

Head Of Food Operations

Store Management opportunities Letchworth

Branch Manager

Assistant General Manager

Assistant General Manager - Stevenage

Contact Centre Operations Manager

Transaction Manager

Assistant Manager (Front of House) - Luton Airport

Area Manager, Customer Fulfillment

Assistant Store Manager - Hitchin

Team Leader

Sales Manager

Service Operations Manager - Hemel

Sales Support Manager - Earthmoving

I want to receive the latest job alerts for customer service manager in letchworth, hrt

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