Hard services co ordinator Work, Jobs in Levens, Cma (with Salaries)

Hard Services Co-Ordinator
Emcor —Barrow-In-Furness
- Up to £32,000 a year
- Full-time
- Customer service
- Continuous improvement
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
1d
Community Engagement Co-ordinator
National Trust —Ulverston
- £14.16 an hour
- Weekend availability
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
5d

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Hard Services Co-Ordinator

Emcor -
Barrow-In-Furness

Quick apply

Job details

Permanent | Full-time
Up to £32,000 a year
1 day ago

Benefits

Cycle to work scheme
Discounted gym membership
Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

Low carbon solutions
Client engagement
Customer service
Stakeholder liaison
Facilities management
Change management
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Climate change mitigation
Relationship management
Customer interaction
Leadership

Full job description

Role overview

Location: Barrow in Furness

Salary: Up to £32,000 depending on experience

Working Hours: Monday to Friday, 7:30 to 16:30

Contract Type: Permanent Full Time

At OCS, we deliver facilities management for the Defence sector by combining our engineering heritage with advanced innovation to support mission critical environments. We put people at the heart of everything we do, working closely with Defence customers to understand their needs, from strategic estate priorities to the safe, reliable delivery of day-to-day services across secure sites.

For our people, working in Defence offers long term stability and the opportunity to build a meaningful, lasting career. Defence contracts are typically longstanding, providing job security, continuity of work, and the chance to develop deep expertise within complex, high profile environments.

Our purpose is to ensure Defence infrastructure remains resilient, compliant, and ready to support operational effectiveness.

Through our One Data World platform, we use secure, data-driven insights to optimise performance, proactively manage critical assets, and adapt services to evolving operational demands, while enhancing the experience of personnel on-site.

By taking on the complexity of facilities management, we enables Defence organisations to stay focused on their core mission, while we ensure the infrastructure behind it performs without compromise.

Role Overview:

Responsible for the operational management (directly or via specialist subcontractors) and delivery of defined facilities management services delivered across the contract.

What you'll do:

Responsibility for cleaning services and subcontracted soft services delivered across the contract
Ensure compliance with health, safety, sustainability, quality and other statutory requirements.
To proactively assist in the management of the customer relationship with Site Managers and key stakeholders
Ensure a one team ethos across all aspects of EFS service delivery.
Drive and support business wide initiatives and improvement plans.
Ensure that the operational aspects of the site are delivered in accordance with the Performance Indicators by an agreed programme of qualitative checks and controlled measures, and to rectify identified deviation where appropriate.
Ensure that a Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
Accountable for Cleaning Services, and sub-contracted specialist service partners deliverables and manages the associated risks.
Support customer and company performance monitoring and audits, ensuring optimum results are achieved.
Lead in the establishment of systems of monitoring through KPI reporting and control, designed to ensure appropriate control over all critical service points, to maximise customer satisfaction, minimise customer complaints and other adverse feedback.
Support service delivery to include sustainable solutions and support the sustainability programme, incorporating the reduction of the carbon footprint and the reduction of utility consumption across the contract
As a member of the Estate Services team, to be an ambassador and leader of the business.
Maintain high profile in the day-to-day running of the sites and provision of a consistently strong link with customers, guaranteeing appropriate and responsive reaction to address any and all customer concerns.
Lead, recruit, develop and retain staff to deliver services in the most efficient and effective manner.
Develop and maintain an excellent working relationship with key stakeholder involved directly or indirectly with the service provision.
Ensure subcontractors and suppliers activities are managed in accordance with specific contract terms and that they are fully briefed on the site procedures prior to the commencements of any work and continue to comply whilst work is being carried out
Working with internal teams to discharge the consistent, effective and efficient delivery of planned and reactive tasks and in doing so, support best practice.
Manage the people resources effectively and efficiently to deliver the required services.
Set objectives for direct reports and subcontracted services; review frequently, ensure same approach and mechanisms for all staff within area of responsibility
To provide Soft Services in line with contract Service Hallmarks and Customer Service Policy
To provide Soft Services in line with the service delivery plans
To uphold and promote the good name of EFS at all times.

About the role

Who you'll be:

Significant experience of managing staff in an operational environment.
Experience of supporting a business contract and / or providing support to a professional function.
Strong background of providing high quality FM Services.
Strong skills in:
- planning & organising
- building relationships
- delivery through people
- business awareness
- customer focus
- contributing to continuous improvement
- managing change
High calibre IT skills and presentation capability
High Level of understanding of customer service excellence and the ability to deliver quality service

EMCOR UK benefits

Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

Quick apply

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