Veterinary Receptionist / Administrator
Nova Equine Vets is a progressive, independent, five-vet ambulatory equine practice based in Reigate, Surrey. We’re proudly owned and run by vets, which means we can stay true to what matters most to us: putting horses and clients first, and building long-lasting relationships based on trust, kindness, and excellent care.
We believe the very best veterinary care happens when people work together. That means supporting each other as a team, really listening to our clients, and making sure owners feel informed, reassured, and confident every step of the way — so they can truly enjoy their horses.
We’re looking for a friendly, organised, and proactive Veterinary Receptionist / Administrator to join us. This is an important part of our practice — you’ll be one of the first voices our clients hear and a key support to our clinical team.
Key Responsibilities:
- Delivering warm and professional client care
- Taking ownership of client enquiries by phone, email, whatsapp, social media and in person
- Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled with same day visit requests
- Processing client requests such as orders, repeat prescriptions and insurance claims
- Dispensing medicines as prescribed by our vets either over the counter or by post
- Taking payments over the phone or in person
- Assisting in managing our social media
- Helping with general admin tasks to support our clients, vets and management team
- Playing a positive role in team wellbeing and maintaining a happy, healthy workplace
- Following practice processes in line with company and RCVS policies
- Assisting with account and debt management
- Attending team meetings when needed
- Taking pride in completing both individual and shared tasks to a high standard
The person we’re looking for:
- Has at least 2 years experience in a customer care or receptionist role. Experience within a veterinary business would be an advantage
- Ideally has knowledge of horses, ponies and their care, but at minimum a passion for animals and animal care.
- Is passionate about delivering the highest standards of client care
- Demonstrates high attention to detail
- Is proactive and a team player
- Can juggle tasks and stay calm in a busy environment
- Can communicate clearly, kindly, and with empathy
- Can grow and nurture positive, professional relationships with team members and clients
- Is emotionally resilient and comfortable supporting clients during difficult moments
- Has experience using Microsoft Office, especially word, excel and outlook
- Identifies and seeks opportunities for improvement and development
- Sees challenges as an opportunity for growth, not as problems
In return we offer:
- Upto 5 days within our office hours, 8-5.30 Monday to Friday
- A friendly, sociable working environment where well behaved dogs are welcome at work
- Staff discount
- 5 weeks holiday (FTE)
If you have questions about the role please email us [email protected], if you're interested please apply through the job listing
Job Types: Full-time, Permanent
Contract length: 6-12 months
Pay: From £12.71 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Application question(s):
- Is there anything you would like to tell us in support of your application?
- Can you tell us of any experience you have had with horses?
Work Location: In person
