Helpdesk manager Work, Jobs in Lewisham, Gtl (with Salaries)

Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
14d
Digital Systems Manager
Apax —London
- £50,000 - £58,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
10d
Communication and Information Systems Desk Officer (CIS DO)
The Council of Reserve Forces' and Cadets' Association —London
- £30,740 a year
- Full-time
- Travel
- Organisational skills
- IT
Quick apply
8d
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
10d
Workplace Ambassador
NAB-Jones Lang LaSalle Services —London
- Full-time
- In-person
Quick apply
Business Support Administrator
Equans —Barbican
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
7d
E-Commerce Customer Support Associate (Full Time)
MadFun Ltd —Lingfield
- £25,000 - £30,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
- Profit sharing
Quick apply
8d
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
5d
Helpdesk Administrator
CBRE Local UK —London
Helpdesk Support Officer
Civic Recruitment Limited —Redbridge
- Administrative experience
- IT
Quick apply
10d
PFI Contract Manager
OCS Group —Wimbledon
- Remote
- Microsoft Office
- Contracts
- Communication skills
Quick apply
7d
Workplace Ambassador
JLL —London
Operations Duty Manager
NAA-Jones Lang LaSalle Resources —London
- Part-time
- In-person
Quick apply
10d
Engineering Supervisor
OCS Group —London
- Remote
Quick apply
Senior Administrative Support Assistant
GB Maintenance Solutions Ltd —London
- £25,600 - £29,950 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Mobile Supervisor
ABM UK —London
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Human resources
- Employee discount
Quick apply
Operations Duty Manager
JLL —London
- Weekend availability
10d
Receptionist
CBRE —London
- Full-time
- Customer service
- Microsoft Office
- Communication skills
14h
Senior Contracts Manager
Artic Building Services —Dartford
- £65,000 - £70,000 a year
- Full-time
- Microsoft Word
- Sales
- HVAC
- Free parking
- Store discount
Quick apply
1d

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Customer Experience Manager

BidvestNoonan -
London

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Job details

Permanent | Full-time
£42,000 a year
14 days ago

Full job description

About The Role

Title: Customer Experience Manager

Location: Camden Town, NW1 8TT

Pay: £42,000

Shift: 45 hours a week

The overall purpose of this role is to enhance the brand reputation of our Client by ensuring that visitors and clients are received in an excellent and professional manner.

You will also support the Global Real Estate team and the Acuity Account Manager to develop the visitor’s journey in the building.

As a Customer Experience Manager within Acuity you will be expected to be immaculate presented, intuitive in your service approach and able to communicate at the right level and effectively with internal and external clients adding value to the role and the business.

A crucial aspect of your role is supporting management of the community piece and collaboration space for the occupiers.

Formulate and maintain a close working relationship with the Client and stakeholders.
Utilise the Acuity Concierge to continuously add value to the Client. Generate monthly management reports for the GRE team and complete monthly reports for the Client.
Continuously suggest service improvement initiatives.
Adhere to agreed timescales with respect to implementing any action plans agreed.
Ensure that the customer Experience Hosts and Post Room Operatives works in compliance with the Acuity Brand and Paramount Standards and ISO 9001.
Ensure a satisfactory and consistent level of service is reflected in all audits.
Promote and where possible implement the Acuity added value offerings.
Devise, implement and review in a timely manner, all SOPs pertaining to the site.
Ensure all employee training records are up to date.
Ensure all site documentation is in place and up to date.
Ensure that the International Facilities Helpdesk, Reception and Post Room portals are monitored, and that all correspondence are responded to in a timely manner.

Team Engagement:

Ensure that the Customer Experience Hosts and Post Room Operatives demonstrate the highest standards of service. · Responsibility for training and development of the team.
Conduct regular catchups, performance reviews for each team member and ensure personal development plans are in place.
Train all new starters and Acuity Select Team according to the Standard Operating Procedures.
Recognise and reward employee achievements.
Be an approachable, visible role model for both existing personnel and new hires of Acuity.
Act as an advocate/brand ambassador for Acuity,

Visitor and Client Experience:

To ensure that visitors and clients are received in an excellent and professional manner and that Reception, Concierge Desk and Post Room areas always operate a five-star service.
To lead by example, be immaculately presented and able to communicate effectively with both internal and external clients.
To act as an ambassador for both the client company and Acuity Services in all interactions both with other members of the team as well as all clients and visitors on site.
To build strong relationships with clients and employees, taking the initiative to continuously improve the service delivery.
Actively participate in your own training to ensure that a high level of customer service is achieved and maintained by your team.
To be fully conversant with all the tasks related to the daily Front of House and Post Room operations. ·
Ensure that your team implement current best practices to ensure a seamless delivery of Front of House and Post Services.
Ensure that your team maintain a flexible, “can do” attitude at all times to provide occupiers & guests with a consistent high-quality front of house and post service and to ensure that the Reception, Concierge Desk and Post Room areas is a welcoming, clean, safe, and secure environment.

Innovation and technology:

Continuously suggest service improvement initiatives.
Remain up to date and informed in all new Building Management technologies and innovations.
Continuous review of the technologies on site and proposal of touchless technologies.
Continuous research of recent technology, innovation, and integration.

About Us

For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.'

Quick apply

Refine Your Search

helpdesk manager jobs in lewisham, gtl

Customer Experience Manager

Digital Systems Manager

Communication and Information Systems Desk Officer (CIS DO)

Corporate Guest Services Manager

Workplace Ambassador

Business Support Administrator

Guest Services Manager

E-Commerce Customer Support Associate (Full Time)

IT Service Desk Manager

Helpdesk Administrator

Helpdesk Support Officer

PFI Contract Manager

Workplace Ambassador

Operations Duty Manager

Engineering Supervisor

Senior Administrative Support Assistant

Mobile Supervisor

Operations Duty Manager

Receptionist

Senior Contracts Manager

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