Technical support specialist Work, Jobs in Leyburn, Nyk (with Salaries)

Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
14d
Distribution Specialist
Axalta Coat. Sys. UK —Darlington
- English
- Presentation skills
- Bachelor's degree
Quick apply
3d
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
14d
Configuration Management Specialist
Fluor Corporation —Harrogate
- Monday to Friday
- Customer service
- Word processing
- Maintenance
Distribution Specialist (North England)
Axalta Coat. Sys. UK —Darlington
- English
- Presentation skills
- Bachelor's degree
Quick apply
1d
Linux Infrastructure Engineer
Magnet —Darlington
- £40,000 - £50,000 a year
- Travel
- Organisational skills
- IT
- Employee discount
Quick apply
Maintenance Manager - Salary up to £70k, depending on experience
I'Anson Brothers —Ripon
- Up to £70,000 a year
- Weekend availability
- Maintenance
- Supervising experience
- Team management
11d
Project Manager
RSE —Darlington
- Engineering
- Electrical Engineering
- Communication skills
- Employee discount
Configuration Management Specialist
Fluor Limited - HQ —Harrogate
- Monday to Friday
- Customer service
- Word processing
- Maintenance
Senior Procurement Specialist (TS/SCI with Poly Clearance Required)
Fluor Corporation —Harrogate
- £74,000 - £138,000 a year
- Word processing
- English
- Computer skills
- Annual leave
- Employee assistance programme
Financial Services Paraplanner
The Ethical Investment Co-Operative Ltd —Richmond
- £32,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Organisational skills
- In-person
- Free parking
Quick apply
1d
Maintenance Shift Leader
Magnet —Darlington
- £43,594.18 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Production Support Assistant
Magnet —Darlington
- £13.09 an hour
- Rotating shift
- Microsoft Office
- Communication skills
- Time management
- Employee discount
Quick apply
Resident Engineer
Linde MH UK Ltd. —Newton Aycliffe
- Full-time
- Annual leave
- Referral programme
Apprenticeship - People Support Level 3
Cummins Inc. —Darlington
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
CAD Engineer
Technical —Roecliffe
- £35,000 - £40,000 a year
- Full-time
- CAD
- Engineering
Quick apply
Magnets Engineering Manager
UK Atomic Energy Authority —West Burton
- Full-time
- Engineering
- Leadership
- Annual leave
- Employee assistance programme
Resident Engineer-16
Linde MH UK Ltd. —Newton Aycliffe
- Full-time
- Annual leave
- Referral programme
Recovery Mechanic
Babcock International —Darlington
- £37,313 - £40,000 a year
- Full-time
- Hybrid work
- Military
- Maintenance
- Travel
- Annual leave
3d
Marketing and Business Development Officer
North Yorkshire Council —Northallerton
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Business development
- Project management
- AI
9d

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Technical Support Specialist (Hybrid)

CameraMatics -
Darlington

Apply Now

Job details

14 days ago

Qualifications

Computer Science
Technical support
Organisational skills
Communication skills
Information Technology

Full job description

Who we are

We’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.

As an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.

Join a global, ambitious team and be part of what's next!

The Role

As a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.

What you'll do

Deliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.
Investigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.
Accurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.
Work closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.
Manage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.
Identify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.
Contribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.
Support a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.
Take ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.
Continuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.

What we’re looking for

2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.
A strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.
Experience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.
Strong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.
A customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.
The ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.
Strong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.

Why Join CameraMatics?

High-growth global SaaS company
Collaborative team culture, fast moving & focused on quality
Opportunity to grow with a scaling business
Hybrid working: 4 days in office, 1 day working remote

Apply Now

Refine Your Search

technical support specialist jobs in leyburn, nyk

Technical Support Specialist (Hybrid)

Distribution Specialist

Technical Support Manager (Hybrid)

Configuration Management Specialist

Distribution Specialist (North England)

Linux Infrastructure Engineer

Maintenance Manager - Salary up to £70k, depending on experience

Project Manager

Configuration Management Specialist

Senior Procurement Specialist (TS/SCI with Poly Clearance Required)

Financial Services Paraplanner

Maintenance Shift Leader

Production Support Assistant

Resident Engineer

Apprenticeship - People Support Level 3

CAD Engineer

Magnets Engineering Manager

Resident Engineer-16

Recovery Mechanic

Marketing and Business Development Officer

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