Manager of workplace operations Work, Jobs in Leyton, Gtl (with Salaries)

YouTube Escalation Specialist, Social Comms and Escalations
Google —London
- Weekend availability
- Social media management
- Bachelor's degree
- No degree
1h
Transformation Manager
RHP —Teddington
- £85,636 a year
- Full-time
- Project management
- Annual leave
11d
Office Manager / Facilities Manager
R1CH.uk —Knightsbridge and Belgravia
- £82,000 - £155,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
Quick apply
7d
Regional Operations Manager
evoke —East London
- Full-time
- Hybrid work
- Annual leave
- Work from home
13d
Employment Support Operations Manager
Surrey County Council —Reigate
- From £63,823 a year
- Call to connect
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
11d
IT Operations & Digital Workplace Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £70,000 a year
- Full-time
- Remote
- SharePoint
- IT
- Leadership
- Employee discount
People Operations Manager
Stream —London
- £55,000 - £65,000 a year
- Hybrid work
- Human resources
- Financial services
- Annual leave
Quick apply
5d
Technology Manager
RHP —Teddington
- £85,883 a year
- Full-time
- Leadership
- Annual leave
10d
Guest Service Manager
Holiday Inn Express Royal Docks —London
- Maintenance
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Workspace Experience and Operations Senior Manager
JLL —London
- Customer service
- Computer literacy
- Microsoft Office
Consumer Credit Merchant Support Manager
paypal —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
- Annual leave
Customer Support - Manager, LONDON
nsave —London
- Full-time
- Communication skills
- Annual leave
- Gym membership
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Assistant Manager, Corporate Governance
Lloyds Banking Group —London
- £57,150 - £63,500 a year
- Full-time
- Hybrid work
- IT
8d
Sales Enablement Manager (Operations)
Revolut —London
- £10,700 - £21,700 a month
- English
- Communication skills
Business Continuity Manager
Bell Integration —London
- Analysis skills
- Project management
- Organisational skills
- Annual leave
Workspace Experience and Operations Senior Manager
NAB-Jones Lang LaSalle Services —London
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
Associate Manager, Workplace Experience
Snyk —London
- Full-time
- Hybrid work
- Hospitality
- Management
- IT
- Flexible schedule
- Life insurance
Guest Services Manager
Rapport —London
- £53,000 - £55,000 a year
- Full-time
- Hospitality
- Employee assistance programme
14d
Operations Manager
CBRE —London
- Full-time
- Management

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YouTube Escalation Specialist, Social Comms and Escalations

Google -
London

Apply Now

Job details

1 hour ago

Qualifications

Social media management
Bachelor's degree

Full job description

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in a customer or client-facing role supporting incident response, crisis management, online escalations, or trust and safety operations.

Preferred qualifications:

Experience managing scaled public social media/PR communications alongside high-stakes, 1:1 de-escalation of sensitive creator issues.
Track record acting as an incident manager in changing environments, including participating in 24/7 on-call rotations.
Track record in partnering with PR, Legal, Trust and Safety, and Engineering to resolve complex incidents.
Ability to utilize social analytics and boolean logic to track emerging brand risks and inform executive-level decisions.
Excellent editorial command of brand voice, translating complex platform policies into empathetic, trusted communications.

About the job

YouTube’s Scaled Comms and Escalation team works 24/7 at the forefront of YouTube’s engagement, managing both public conversations and sensitive user interactions. We are the brand's voice on social and community channels, actively shaping public discourse, fostering community growth, and scaling support. Simultaneously, we protect brand reputation and user safety through direct outreach and expert escalation management for sensitive and security-related issues.

As an Escalation Specialist, you will enable 24x7 rapid response for our most time-sensitive escalations. You will act as a subject-matter expert, responsible for crafting impactful public-facing communications and managing a wide range of escalations from social media channels.

You will report to the Global Escalation Manager and collaborate extensively with cross-functional teams to mitigate brand risk and ensure swift and effective resolution of user and creator issues.

This role requires on-call work, including working weekends, holidays, and overnight shifts on a rotational basis.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

Triage and resolve sensitive, high-consequence social alerts and escalations under a 24-hour "follow-the-sun" global model to mitigate security and brand risks.
Develop end-to-end external communications, crafting story angles and messaging on social platforms to safely de-escalate creator situations.
Partner cross-functionally with PR, Legal, and Trust and Safety to synthesize crisis updates and distribute high priority internal alerts to company executives within strict timelines.
Drive protocol improvements by identifying workflow efficiencies, automating documentation backend metrics, and maintaining data precision within tracking tools.
Act as a YouTube platform and creator landscape subject-matter expert, contributing actionable ecosystem insights to weekly internal trend reports.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Apply Now

Refine Your Search

manager of workplace operations jobs in leyton, gtl

YouTube Escalation Specialist, Social Comms and Escalations

Transformation Manager

Office Manager / Facilities Manager

Regional Operations Manager

Employment Support Operations Manager

IT Operations & Digital Workplace Manager

People Operations Manager

Technology Manager

Guest Service Manager

Workspace Experience and Operations Senior Manager

Consumer Credit Merchant Support Manager

Customer Support - Manager, LONDON

Senior Customer Success Manager - UK

Assistant Manager, Corporate Governance

Sales Enablement Manager (Operations)

Business Continuity Manager

Workspace Experience and Operations Senior Manager

Associate Manager, Workplace Experience

Guest Services Manager

Operations Manager

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