Administrative specialist Work, Jobs in Lichfield, Sts (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Logistics and Event Coordinator
Everyman Driving Experiences —Derby
- £28,000 - £30,000 a year
- Weekend availability
- Administrative experience
- Driving
- Organisational skills
- Free parking
- Employee discount
Quick apply
Accounts Assistant
Spray Tanker Services Ltd —Featherstone
- From £28,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- In-person
Quick apply
Case Administrator-HMP Dovegate
Serco Plc —Uttoxeter
- £26,510 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- IT
- Employee assistance programme
- Employee discount
Ethos Leader (Pastoral, Character, & Values Education Provision for Schools)
Grace Foundation —Walsall
- £32,000 a year
- Full-time
- Experience working with children
- Bachelor's degree
- In-person
- Free parking
- Sick pay
Quick apply
Children's Support Worker
Cera Care —Lichfield
- £14.50 - £15.00 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
Business Development Manager (Civil Engineering)
Aquatech Civils Ltd —Sutton Coldfield
- From £34,500 a year
- Full-time
- Hybrid work
- Civil engineering
- Sales
- Business development
- Work from home
Quick apply
Administrative Assistant
OnSite Central Ltd —Walsall
- £26,508 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
5d
Legal Administrator Birmingham
Bevan Brittan —Birmingham
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee assistance programme
Assistant Manager, Tableau Platform Administrator, IT Business Services
Deloitte —Birmingham
- Hybrid work
- Administrative experience
- Python
Admin Team Leader - Maternity Cover
TR Fastenings —Walsall
- Up to £31,750 a year
- Full-time
- Management
- Administrative experience
- Continuous improvement
- Life insurance
- Sick pay
Quick apply
People Coordinator
Head Office —Birmingham
- £26,000 - £29,000 a year
- Full-time
- Microsoft Outlook
- Human resources
- School
- Annual leave
- Employee discount
Senior Project Administrator -School of Engineering - 107661 - Grade 5 - 9590
University of Birmingham —Birmingham
- £31,900 a year
- Part-time
- Microsoft Powerpoint
- ERP systems
- Microsoft Office
- Annual leave
- Sick pay
Project Support Administrator (Part time)
Assystem —Birmingham
- £28,000 - £32,000 a year
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
Invoicing Administrator
Halfords —Stafford
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Work from home
- Employee discount
Human Resources Officer
Zantahealthcare Ltd —Birmingham
- £24,420.00 - £44,334.39 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Senior Administrator and and Communications Assistant - College of Life and Environmental Sciences - 101901 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Full-time
- Microsoft Powerpoint
- ERP systems
- Microsoft Office
- Annual leave
- Sick pay
6d
HR Global Mobility and Rewards Administrator
Harbor —Birmingham
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
8d
Deputy Care Manager - Burton Grange (DE14)
Accomplish —Burton-On-Trent
- £15.45 - £16.55 an hour
- Full-time
- Military
- IT
- Care plans
- Annual leave
- Referral programme
Quick apply
Education Support Manager - College of Engineering and Physical Sciences - 98630Z26 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Sick pay
13d

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Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

administrative specialist jobs in lichfield, sts

Sales Support & Customer Care Specialist-12 Month FTC

Logistics and Event Coordinator

Accounts Assistant

Case Administrator-HMP Dovegate

Ethos Leader (Pastoral, Character, & Values Education Provision for Schools)

Children's Support Worker

Business Development Manager (Civil Engineering)

Administrative Assistant

Legal Administrator Birmingham

Assistant Manager, Tableau Platform Administrator, IT Business Services

Admin Team Leader - Maternity Cover

People Coordinator

Senior Project Administrator -School of Engineering - 107661 - Grade 5 - 9590

Project Support Administrator (Part time)

Invoicing Administrator

Human Resources Officer

Senior Administrator and and Communications Assistant - College of Life and Environmental Sciences - 101901 - Grade 5

HR Global Mobility and Rewards Administrator

Deputy Care Manager - Burton Grange (DE14)

Education Support Manager - College of Engineering and Physical Sciences - 98630Z26 - Grade 7

I want to receive the latest job alerts for administrative specialist in lichfield, sts

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