Customer support & client services managers Work, Jobs in Lichfield, Sts (with Salaries)

Customer Relations Lead
Grain and Frame —Oldbury
- From £40,000 a year
- Weekend availability
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
11h
Director of Customer Success EMEA
Johnson Controls —Solihull
- Full-time
- CRM software
- Bachelor's degree
- Continuous improvement
1d
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
5d
Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
5d
Tier 1 Complaints Officer
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
13d
Helpdesk Administrator
UKDA Facilities Ltd —Dudley
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- IT
Quick apply
2d
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
6d
Head of Customer Retention
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Fleet VOR Lead
RAC —Walsall
9d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Head of Client Engagement - Debt Recovery
Flint Bishop —Derby
- Full-time
- Customer service
- Business development
- Leadership
- Free parking
- Employee discount
Quick apply
Customer Support Manager
Momentus —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Scheduling Manager
Wates —Birmingham
- Microsoft Outlook
- Data analysis skills
- Maintenance
Lottery Administration & Customer Service Supervisor - Fixed term for 12 months
Compton Care —Wolverhampton
- £30,110 a year
- Full-time
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Sales Lead - Outbound Contact Centre
The Economist Group —Derby
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
Quick apply
Senior Scheduler
Wates —Birmingham
- Microsoft Outlook
- Management
- Computer literacy
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Customer Success Manager
Omegro —Coleshill
- Full-time
- Software troubleshooting
- Customer service
- Salesforce
Technical Support Services Manager
Briggs Equipment —Cannock
- Full-time
- Microsoft Powerpoint
- Driving
- Travel
- Employee discount
Quick apply
6d

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customer support & client services managers jobs near lichfield, sts

Customer Relations Lead

Grain and Frame -
Oldbury

Quick apply

Job details

Full-time
From £40,000 a year
11 hours ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Management
Customer service
Logistics
English
Account management
Communication skills

Full job description

Location: Oldbury, West Midlands
Salary: £40,000 starting salary
Job Type: Full-time, Permanent
Hours: Monday to Friday
Working Pattern: On-site
Weekends: No weekends

About the Role

Grain and Frame is looking for a Customer Relations Lead to take ownership of our customer service function.

You will manage the day-to-day customer interactions across sales enquiries, delivery updates, product issues, complaints and aftercare. You will also be responsible for improving how we communicate with customers, reducing repeat issues and helping create a better customer experience as the business grows.

This is a hands-on role in a small team. You will be close to the detail, close to the customer and expected to use good judgement to get things done properly.

What You’ll Own

Managing customer enquiries by phone, email and helpdesk
Helping customers choose the right dining table, chairs, size and finish
Handling delivery updates, damaged product reports, complaints and aftercare issues
Working with warehouse, logistics and courier partners to resolve customer issues
Using AI and customer service tools to improve speed, consistency and quality
Identifying repeat problems and helping fix the root cause
Improving customer communication before, during and after delivery
Planning and delivering customer experience improvement projects
Giving the owners clear feedback on customer issues, risks and opportunities
Supporting company growth by improving how customers experience Grain and Frame

What Success Looks Like

Customers receive fast, clear and helpful communication
Issues are resolved without unnecessary escalation
Complaints are handled calmly and fairly
Repeat customer problems are reduced
The owners have better visibility of customer issues and trends
Customer communication becomes more proactive and consistent
Reviews, referrals and customer satisfaction improve
Customer service becomes easier to manage as the company grows

About You

We are looking for someone capable, organised and commercially aware.

You should be comfortable handling daily customer issues while also thinking about how the system can be improved. You need to be confident on the phone, clear in writing and calm when dealing with difficult situations.

You will be a strong fit if you are:

Highly organised and self-directed
Confident speaking to customers
Calm and professional under pressure
Practical, direct and solution-focused
Commercially aware
Strong with written communication
Good at spotting patterns and improving processes
Comfortable using AI and digital tools
Able to make sensible decisions without constant direction
Motivated by responsibility and high standards

Experience

You should have strong experience in customer service, customer experience, aftercare, complaints handling, account management, operations or another customer-facing role where ownership and judgement were required.

Experience in ecommerce, furniture, logistics, retail, premium products or home interiors would be useful, but it is not essential.

The key requirement is that you can run the customer service function day to day, improve how it works and represent the standard expected of a premium brand.

What We Offer

£40,000 starting salary
Full-time, permanent role
Monday to Friday working pattern
No weekend work
Free on-site parking
Staff discount
Company pension
Holiday allowance
Relaxed dress code
Direct access to the business owners
Ownership of the customer service function
Opportunity to improve systems, processes and customer experience

Pay: From £40,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Oldbury B69 2RE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in lichfield, sts

Customer Relations Lead

Director of Customer Success EMEA

Customer Services Team Manager

Customer Service Escalations Manager

Tier 1 Complaints Officer

Helpdesk Administrator

Account Manager Team Manager

Head of Customer Retention

Customer Service Manager - Pensions

Fleet VOR Lead

Manager of Dedicated Implementations - EMEA

Head of Client Engagement - Debt Recovery

Customer Support Manager

Scheduling Manager

Lottery Administration & Customer Service Supervisor - Fixed term for 12 months

Sales Lead - Outbound Contact Centre

Senior Scheduler

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Customer Success Manager

Technical Support Services Manager

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