Front desk agent Work, Jobs in Lichfield, Sts (with Salaries)

Receptionist
HotelBiz —Lichfield
- From £12.81 an hour
- Part-time
- Customer service
- Hotel
- Organisational skills
- Free parking
Quick apply
14h

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Receptionist
HotelBiz —Lichfield
Answer telephone calls and respond to emails in a timely and professional manner. The Hotel Receptionist is responsible for managing the front desk, operating…
From £12.81 an hour
Quick apply
14h

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Receptionist

HotelBiz
Lichfield

Quick apply

Job details

Part-time
From £12.81 an hour
14 hours ago

Benefits

Free parking
On-site parking

Qualifications

Customer service
Organisational skills
Front desk
Cash handling
Communication skills
Hotel experience

Full job description

Job Title

Hotel Receptionist

Reports To

Hotel Manager

Location

Saram Lodge, Lichfield.

Hours

Primarily 14:00 – 22:00, with occasional 06:00 – 14:00 shifts, including weekends and bank holidays on a rota basis.

Job Purpose

To provide a warm, professional, and efficient welcome to all guests while delivering exceptional customer service throughout their stay. The Hotel Receptionist is responsible for managing the front desk, operating the Guestline Property Management System (PMS), handling guest enquiries, and ensuring the smooth day-to-day operation of the reception department.

Key ResponsibilitiesGuest Services

Welcome guests in a friendly, professional, and courteous manner.
Complete guest check-ins and check-outs efficiently using the Guestline PMS.
Provide information about the hotel, local attractions, and available services.
Respond promptly to guest requests and resolve any issues or complaints professionally, escalating where necessary.
Answer telephone calls and respond to emails in a timely and professional manner.

Reception & Administration

Operate the Guestline Property Management System for reservations, room allocation, billing, guest profiles, and reporting.
Process individual and group bookings accurately.
Handle cash, card payments, and complete end-of-shift cash reconciliation.
Produce invoices and process guest payments.
Maintain accurate guest records in line with GDPR requirements.
Complete daily reception checklists and shift handovers.

Reservations

Manage new reservations received via telephone, email, online travel agents, and direct bookings.
Upsell rooms and hotel services where appropriate.
Monitor room availability and maximise occupancy.

Operational Duties

Liaise effectively with Housekeeping, Maintenance, Food & Beverage, and Management to ensure excellent guest service.
Monitor room status and communicate any maintenance or housekeeping issues.
Assist with preparing arrivals, departures, and VIP guests.
Support the hotel with administrative tasks as required.

Health & Safety

Follow all hotel policies and procedures.
Ensure guest security by adhering to key control and data protection procedures.
Report maintenance issues, accidents, or security concerns promptly.
Assist during emergency situations in accordance with hotel procedures.

Skills & Experience Essential

Previous customer service experience.
Excellent communication and interpersonal skills.
Strong organisational skills and attention to detail.
Good IT literacy.
Ability to remain calm under pressure.
Flexible approach to working shifts, including evenings and weekends.

Desirable

Previous hotel reception experience.
Experience using Guestline PMS.
Knowledge of online booking channels (Booking.com, Expedia, etc.).
Cash handling experience.

Personal Attributes

Friendly and approachable.
Professional appearance and manner.
Reliable and punctual.
Positive attitude with a willingness to learn.
Team player with the ability to work independently.
Strong problem-solving skills.
Committed to delivering excellent customer service.

Pay: From £12.81 per hour

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

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Receptionist

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