New business specialist Work, Jobs in Lichfield, Sts (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Key Account Manager & Projects Lead
Goodfish Group —Cannock
- £45,000 - £50,000 a year
- Full-time
- Project management
- Presentation skills
- Driving
Quick apply
Freight Agent
DHL —Lichfield
- Full-time
- Microsoft Office
- Continuous improvement
- IT
- Employee assistance programme
Business Development Manager (Civil Engineering)
Aquatech Civils Ltd —Sutton Coldfield
- From £34,500 a year
- Full-time
- Hybrid work
- Civil engineering
- Sales
- Business development
- Work from home
Quick apply
Field Sales Support
Comfort Plus Products —Wolverhampton
- £35,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Annual leave
Quick apply
Insurance Paralegal
Bevan Brittan —Birmingham
- Hybrid work
- Organisational skills
- Communication skills
- Office experience
- Employee assistance programme
Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership
National Crime Agency —Birmingham
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Organisational skills
- Annual leave
Operations Manager - Customs & Brokerage
Carousel Logistics —Birmingham
- Up to £60,000 a year
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Proceedings Support Unit (PSU) Specialist
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Analysis skills
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
8d
Accounts Assistant
Westley Richards & Company Limited —Birmingham
- £27,000 - £32,000 a year
- Full-time
- Accounting
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Commercial Finance Analyst – Specialist Businesses
OurCoop —Lichfield
- Microsoft Excel
- Time management
- Paid training
- Annual leave
Finance Analyst – Specialist Businesses (Travel)
Chelmsford Star Co-operative Society —Lichfield
- £50,000 a year
- Microsoft Excel
- Time management
- Paid training
- Annual leave
11d
Surety Broker
Exance Services Limited —Birmingham
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Construction experience
- Negotiation
- Health & wellbeing programme
- Bereavement leave
Quick apply
Finance Analyst – Specialist Businesses (Travel)
OurCoop —Lichfield
- £50,000 a year
- Microsoft Excel
- Time management
- Paid training
- Annual leave
14d
Scheduler
L123 Limited —Penkridge West
- £13.00 - £14.50 an hour
- Full-time
- Microsoft Office
- Analysis skills
- Free parking
- Flexitime
Quick apply
HR Generalist
nGeneration —Tipton
- £35,000 a year
- Full-time
- Microsoft Excel
- Human resources
Quick apply
Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National
Department for Work and Pensions —Birmingham
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
2d
Trade Plate Driver - Vehicle Delivery
K3Moves Ltd —Walsall
- £500 - £900 a week
- Full-time
- English
- Driving
- Communication skills
- Free parking
- Flexible schedule
Quick apply
3d
Marcus by Goldman Sachs, Call Center Representative, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Communication skills
- Banking
- Employee assistance programme
Travel Experience Specialist
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave

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new business specialist jobs near lichfield, sts

Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

new business specialist jobs in lichfield, sts

Sales Support & Customer Care Specialist-12 Month FTC

Key Account Manager & Projects Lead

Freight Agent

Business Development Manager (Civil Engineering)

Field Sales Support

Insurance Paralegal

Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership

Operations Manager - Customs & Brokerage

Proceedings Support Unit (PSU) Specialist

Accounts Assistant

Commercial Finance Analyst – Specialist Businesses

Finance Analyst – Specialist Businesses (Travel)

Surety Broker

Finance Analyst – Specialist Businesses (Travel)

Scheduler

HR Generalist

Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National

Trade Plate Driver - Vehicle Delivery

Marcus by Goldman Sachs, Call Center Representative, Birmingham

Travel Experience Specialist

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