Complaints manager Work, Jobs in Lightwater, Sry (with Salaries)

Senior Projects Manager Disrepair & Damp & Mould
A2Dominion Group —Staines-upon-Thames
- £69,922 - £84,642 a year
- Data analysis skills
- English
- Contracts
- Employee discount
Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
6d
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Complaints Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £51,657 - £58,785 a year
- Full-time
- Free parking
10d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Complaints Team Manager
Abri —Bracknell
- Up to £38,353.53 a year
- Full-time
- Hybrid work
- Café
4h
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
6d
Operational Support Grade - HMP Send (Prison Support Role)
Ministry of Justice —Woking
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Duty Manager
Stoke Park Ltd —Slough
- Up to £52,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
- Sick pay
Quick apply
13d
Registered Manager
HYGGE —Camberley
- £65,000 a year
- Weekend availability
- Bachelor's degree
- IT
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Free parking
- Annual leave
Client Service Manager
Datum Datacentres Ltd —Farnborough
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
- Sick pay
Quick apply
11d
Kent Surrey and Sussex Prison Group - Strategic Housing Specialist
Ministry of Justice —Woking
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
6d
Sales & Operations Manager - Destination Weddings
Ionian Weddings —Guildford
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Work from home
Quick apply
14d
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
5d
Home Admissions Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Analysis skills
- University
- Employee discount
16h
Patient Services Manager
Salus Medical Services —Farnborough
- £32,125 a year
- Part-time
- Customer service
- Administrative experience
- Mentoring
- Free parking
- Health & wellbeing programme
Quick apply
11d
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Management
Regional Mobile Repair Manager (South East Region)
cinch —Hook
- Monday to Friday
- Management
- Customer service
- In-person
- Employee assistance programme
Quick apply

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complaints manager jobs near lightwater, sry

Senior Projects Manager Disrepair & Damp & Mould

A2Dominion Group -
Staines-upon-Thames

Apply Now

Job details

£69,922 - £84,642 a year

Benefits

Cycle to work scheme
Company pension
Employee discount

Qualifications

Driving Licence
GCSE
Data analysis skills
English
Performance management
Contracts
Communication skills

Full job description

Job Introduction

DBS Level: Standard

Driving: Full UK driving licence & own vehicle essential

About the Role

We’re looking for an experienced Senior Projects Manager to lead performance, compliance and delivery across our Repairs and Minor Works service.

You’ll ensure high‑quality, consistent service delivery, with a strong focus on Awaab’s Law, HHSRS compliance, risk management and resident outcomes. Leading a multidisciplinary team, you’ll drive performance, manage risks and embed a culture of accountability and continuous improvement.

This role is ideal for a strong operational leader with experience in repairs, housing or property services, confident working in a regulated, fast‑paced environment.

Key Responsibilities

Service Delivery & Performance

Lead disrepair, damp & mould, HHSRS and adaptations services, ensuring high-quality case management and delivery
Oversee minor works, inspections and remedial works to meet time, cost and quality targets
Manage complex, high-risk and escalated cases

Compliance & Assurance

Ensure full compliance with Awaab’s Law, HHSRS and statutory requirements
Monitor performance, audits and reporting to meet regulatory standards
Provide assurance on service quality, governance and risk management

Contractor & Performance Management

Manage contractor performance against SLAs, KPIs and compliance standards
Lead performance reviews and drive continuous improvement
Use data and insight to improve service outcomes

Leadership & Team Management

Lead and develop teams including delivery managers, team leaders and coordinators
Set clear direction, manage performance and build a high-performing, accountable culture

Stakeholder & Customer Focus

Build strong relationships across internal teams and external partners
Embed a customer-first approach, improving satisfaction and reducing complaints
Drive learning from complaints, escalations and service reviews

More About You

Educated to GCSE level (or equivalent), including Maths and English
Relevant experience in operational delivery, compliance or performance management
Strong knowledge of repairs, housing legislation, HHSRS and Awaab’s Law
Experience managing disrepair, damp & mould or similar services in social housing
Proven experience leading teams and managing contractors
Strong understanding of contract performance, KPIs and service delivery
Experience in risk management, governance and regulatory compliance
Strong data analysis and reporting capability
Excellent communication and stakeholder management skills
Full UK driving licence & own vehicle essential

Key Capabilities

Ability to set direction, drive standards and hold teams to account
Strategic mindset with a focus on sustainable service improvement
Strong collaborator across operational and technical teams
Resilient leader, able to manage complex, high-pressure environments
Results-driven, with a track record of delivering measurable outcomes

About Us

A2Dominion is more than a housing provider. We are a not-for-profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.

Choosing Us Is Easy

As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:

25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
Up to 8% contributory pension
A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
Access to a wide range of staff discounts
Investment in your learning and development.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [email protected].

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

Becci Zapala is managing this vacancy – [email protected]

Apply Now

Refine Your Search

complaints manager jobs in lightwater, sry

Senior Projects Manager Disrepair & Damp & Mould

Complaints and ME’s Manager

Centre Manager - Primrose Lodge

Complaints Manager

Assistant Customer Service Manager

Complaints Team Manager

Customer Resolutions Team Manager

Operational Support Grade - HMP Send (Prison Support Role)

Head Of Customer Experience

Duty Manager

Registered Manager

Porsche Personal Case Manager

Client Service Manager

Kent Surrey and Sussex Prison Group - Strategic Housing Specialist

Sales & Operations Manager - Destination Weddings

Delivery Manager

Home Admissions Manager

Patient Services Manager

Service Desk Ops Manager

Regional Mobile Repair Manager (South East Region)

I want to receive the latest job alerts for complaints manager in lightwater, sry

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