Consulting manager Work, Jobs in Lightwater, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
10d
Project Manager
CGI —Leatherhead
- Full-time
- DevOps
- Agile
- Communication skills
Quick apply
Global Account Manager - Consulting Vertical
Lenovo —Farnborough
- Full-time
- Sales
- Master's degree
- Bachelor's degree
- Free parking
- Life insurance
Senior Client Success Manager
DXC Technology —Farnborough
- Full-time
13d
Enterprise Program Manager
Dynatrace —Maidenhead
- Full-time
- Computer Science
- DevOps
- Engineering
- Employee stock purchase plan
- Annual leave
Service Delivery Manager
FluidOne —Camberley
- Analysis skills
- Computer networking
- Employee assistance programme
Business Consultant
Actica Consulting —Guildford
- Full-time
- Hybrid work
- Communication skills
Quick apply
Business Solutions Architect (Consultant)
Actica Consulting —Guildford
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Project Manager
Hewland Engineering —Maidenhead
- £40,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- PMP
- Free parking
- Flexitime
Quick apply
14d
Senior Manager, Strategy Consulting EMEA
Profitero —Wokingham
- Full-time
- Hybrid work
- Microsoft Excel
- Mentoring
- Flexible schedule
- Referral programme
Quick apply
13d
Consulting Manager - Consumer Products
4C Associates —London
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Transformation Manager
Royal Surrey NHS Foundation Trust —Leatherhead
- £41.54 an hour
- Part-time
2d
Professional Services Consultant Lead (ICE)
Clinisys —Woking
- Customer service
- Project management
- Bachelor's degree
Consultant Team Manager (2)
TrustFlight —Bracknell
- £45 - £60 an hour
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
Quick apply
10d
Project Manager
AHEAD —Reading
- £55,000 - £75,000 a year
- Full-time
- Hybrid work
- PMP
- Project management
- IT
5d
Commercial Strategy Manager
PepsiCo —Reading
- Analysis skills
- Communication skills
Service Deliver Manager (SC Cleared)
CGI —Leatherhead
- Full-time
- Hybrid work
- Travel
- Organisational skills
- IT
Quick apply
3d
Team Manager Creative Studio
Infor —Farnborough
- Hybrid work
- Project management
- Travel
- Organisational skills
Commercial Portfolio Manager
Allianz —Guildford
- Full-time
- Hybrid work
- Project management
- No degree
- IT
- Employee discount
Revenue Manager - Theatre
Four Point Consulting —Woking
- £28,641.45 - £50,000.00 a year
- Full-time
- Hospitality
- Analysis skills
- Continuous improvement
Quick apply
9d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
10 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

consulting manager jobs in lightwater, sry

Customer Service Manager

Project Manager

Global Account Manager - Consulting Vertical

Senior Client Success Manager

Enterprise Program Manager

Service Delivery Manager

Business Consultant

Business Solutions Architect (Consultant)

Project Manager

Senior Manager, Strategy Consulting EMEA

Consulting Manager - Consumer Products

Transformation Manager

Professional Services Consultant Lead (ICE)

Consultant Team Manager (2)

Project Manager

Commercial Strategy Manager

Service Deliver Manager (SC Cleared)

Team Manager Creative Studio

Commercial Portfolio Manager

Revenue Manager - Theatre

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