Retail manager Work, Jobs in Lightwater, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
3d
Team Manager - Café - Camberley, Farnham & Guildford Area
Marks & Spencer —Sandhurst
- Full-time
- Café
- Employee discount
Store Manager
Aldi —Guildford
- £52,910 - £69,000 a year
- Management
- Time management
Assistant Store Manager
Aldi —Guildford
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Assistant Branch Manager
Travis Perkins —Windlesham
- Full-time
13h
Retail Supervisor (30 hrs)
Deichmann —Camberley
- Up to £13.91 an hour
- Part-time
- Customer service
- Supervising experience
- Leadership
Deputy Store Manager
Lidl —Blackwater
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Designate Store Manager - Guildford, Godalming & Farnham Area
Marks & Spencer —Sandhurst
- Full-time
- Employee discount
STORE MANAGER - CAMBERLEY
H&M —Camberley
- Weekend availability
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Team Manager - Visual Merchandiser - Bracknell
Marks & Spencer —Bracknell
- Full-time
- Employee discount
10h
Deputy Manager
Aldi —Woking
- £14.75 - £15.72 an hour
Trading Manager
Morrisons —Woking
- Hospitality
- Team management
- Employee discount
Quick apply
Assistant Store Manager - Bracknell
Charles Tyrwhitt —Bracknell
- Customer service
- Microsoft Office
- Analysis skills
Warehouse Ops Manager
The Sofa Delivery Company —Farnborough
- £45,000 - £48,000 a year
- Monday to Friday
- Management
- Customer service
- Maintenance
- Employee discount
- Sick pay
Quick apply
13d
Team Manager - Fashion, Home & Beauty - Camberley, Bracknell & Guildford Area
Marks & Spencer —Bracknell
- Full-time
- Employee discount
4h
National Account Manager – UK Beauty Retail
Albert Roger Group —Bracknell
- Communication skills
- Negotiation
- Gym membership
- Flexible schedule
Quick apply
Assistant Manager
Williams Trade Supplies —Woking
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Leadership
- Annual leave
- Employee assistance programme
Customer Service Manager
Morrisons —Bracknell
- Hospitality
- Team management
- Employee discount
Quick apply
Retail Store Manager
bp Retail —Datchet
- £38,298 a year
- Full-time
- Café
- Annual leave
- Employee assistance programme

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
3 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

retail manager jobs in lightwater, sry

Customer Service Manager

Team Manager - Café - Camberley, Farnham & Guildford Area

Store Manager

Assistant Store Manager

Assistant Branch Manager

Retail Supervisor (30 hrs)

Deputy Store Manager

Designate Store Manager - Guildford, Godalming & Farnham Area

STORE MANAGER - CAMBERLEY

ZARA READING VISUAL/COMMERCIAL MANAGER

Team Manager - Visual Merchandiser - Bracknell

Deputy Manager

Trading Manager

Assistant Store Manager - Bracknell

Warehouse Ops Manager

Team Manager - Fashion, Home & Beauty - Camberley, Bracknell & Guildford Area

National Account Manager – UK Beauty Retail

Assistant Manager

Customer Service Manager

Retail Store Manager

I want to receive the latest job alerts for retail manager in lightwater, sry

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