Wireless engineer Work, Jobs in Lightwater, Sry (with Salaries)

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6d

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IT Field Engineer (MSP) – London (Hybrid / Client-Facing)

Single Source ICT
Knightsbridge

Quick apply

Job details

Permanent | Full-time
£35,000 - £40,000 a year
9 days ago

Benefits

Work from home
Free or subsidised travel

Qualifications

TCP
Firewall
DHCP
IT support
Computer networking
DNS
SharePoint
Mac OS
IT
TCP/IP
Communication skills
Intune

Full job description

About Us:

We are a London-based Managed Service Provider (MSP) delivering reliable, high-quality IT support and solutions. Our focus is on exceptional service, strong client relationships, and doing things properly.

The Role:

We are looking for an experienced IT Field Engineer to join our London-based Managed Service Provider team. This is a hybrid, client-facing role combining regular onsite support across client locations with remote ticket handling, administration, and project support. The role would suit someone who is technically confident, well-presented, organised, and comfortable acting as the face of IT for clients.

- 3 days per week onsite across client locations (rotating basis)

- 2 days remote handling tickets and admin

You will take ownership of day-to-day technical issues, provide clear communication to users, and ensure clients receive a professional, consistent and high-quality support experience whether you are onsite or working remotely.

Key Responsibilities:

- Provide professional onsite and remote IT support across multiple client environments

- Act as the primary IT presence during scheduled onsite client visits, supporting users, reviewing recurring issues and identifying opportunities to improve service quality

- Troubleshoot and resolve issues across Windows, macOS, Microsoft 365, Entra ID, Exchange Online, Intune, endpoint devices and networking

- Complete user onboarding and leaver processes, laptop and desktop builds, hardware deployments, peripheral setup and application installations

- Manage tickets end-to-end, including triage, investigation, resolution, escalation, documentation and user communication

- Build strong client relationships through clear communication, reliable follow-through and a calm, professional approach

- Escalate complex issues appropriately while retaining ownership and keeping clients informed through to completion

- Support small project tasks such as Microsoft 365 changes, device rollouts, network changes and client site improvements

- Maintain accurate notes, asset information and technical documentation within company systems

Essential Requirements:

- 3–5 years’ experience in a hands-on IT support role, ideally within an MSP or multi-client environment

- Strong Microsoft 365 administration skills, including Entra ID, Exchange Online, Intune and user/device management

- Confident supporting Windows and macOS devices, including build, configuration, troubleshooting and general user support

- Excellent communication skills, strong desk-side manner and the confidence to engage professionally with clients at all levels

- Methodical, reliable and organised, with strong attention to detail and the ability to document work clearly

- Ability to work independently onsite, prioritise effectively and know when to escalate appropriately

- London-based or reliably commutable, with willingness to travel to client sites across London as required

- Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, Wi-Fi and basic firewall/router troubleshooting

- Experience working with ticketing systems and maintaining accurate service records

Desirable:

- SharePoint, Teams administration and Power Platform awareness

- Experience with RMM, PSA or endpoint management tools

- Practical networking experience, including switches, wireless access points and client site connectivity

- Mac management tools such as Jamf, plus experience supporting mixed Windows and Mac environments

Pay: £35,000.00-£40,000.00 per year

Benefits:

Free or subsidised travel
Work from home

Application question(s):

Application Process:

As this role is highly client-facing, we require two short videos:

Video 1 (2–3 mins):
Introduce yourself as if arriving onsite at a client. Explain your background and how you build trust with users.

Video 2 (3–5 mins):
A user is not receiving emails. Explain how you would troubleshoot this, including Microsoft 365 checks.

How to Apply
Submit your CV, a short cover note, and links to both videos.
Applications without videos will not be considered.

Work Location: In person

Quick apply

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