Front of House Team Member
Stokes Coffee and Tea are now searching for an enthusiastic and driven front of house team member, who understands the joy and importance of customer service. This role will be based in our Stokes Coffee and Kitchen at the Lawn.
Who We Are
Stokes Coffee and Tea has over 120 years of passion and know-how in sourcing, roasting and blending its coffee and tea, supplying businesses locally and across the UK with exceptional quality. We operate three destination cafés. Each café offers a unique ambience, fresh, quality produce and of course the best coffee, which we roast on site, at the Lawn Coffee and Kitchen. Alongside this, our sister companies, The Blue Room and Charlotte House Hotel, offer beautiful event spaces to suit every visitor and occasion. Via our wholesale team, we also offer a comprehensive technical support package, as well as supplying our coffee to other cafes, so there are plenty of career opportunities to explore.
At Stokes we are passionate about our people, customers and communities and are constantly evolving to meet the challenges of a changing world, ethically, sustainably and responsibly. We have recently become a BCorp Certified business. This is a global marker, verifying we meet rigorous standards for social and environmental performance, transparency, and accountability. We want to partner and grow with our team members by offering a supportive work environment that provides better work-life balance, a learning culture to enhance skills, share knowledge and develop your career, as well as offer fair reward. Our management and barista pathways are open to all team members who consistently demonstrate Stokes’ behaviours and values.
We hope you'll join us on the next exciting chapter in our journey and become part of the family.
What You’ll Be Doing
As a Stokes Front of House Team Member, you will be asked to deliver the superb British hospitality that Stokes is synonymous with. You will provide a warm, welcoming but efficient front of house service, as well as expertly preparing a range of drinks. There is opportunity to utilise visual merchandising and sales skills through our small retail offering. To help you deliver this, we equip you with life-long skills, including training in customer service, sales, bar and coffee training at our highly-regarded Barista Academy.
All of our cafes open 7 days a week, with weekend working essential.
What We Are Looking For
You will be a confident, enthusiastic and customer-focused individual who is eager to develop café and customer service skills already held. Your experience of fast-paced hospitality environments, coupled with a naturally calm and friendly demeanor will ensure you are an amazing team player, always ready to support and re-prioritise, through busy service to ensure the customer experience is never compromised.
If you are a vibrant, front of house professional with bags of common-sense, loves coffee and who wants to work for an ambitious, community-minded organisation that will partner with them in their work, this is the organisation and role for you.
Essential Requirements
- Hospitality experience is a must (at least one year)
- Outstanding customer service and communication skills
- Ability to work calmly, confidently and effectively in a fast-paced environment
- Reliable team player
- Common-sense and ability to prioritise
- Flexibility required across the week with regular weekend working
- Must be available during holidays
- Applicants must be 18+
- To apply you must be able to work in the UK
What we offer
- Daytime hours
- Enhanced annual leave entitlement
- Christmas Day, Boxing Day, New Year's Day & Easter Sunday off
- Discounted food and drinks at work
- Reward & Recognition Schemes
- Training and Development including Management and Barista Pathways
- Employee Assistance Programme
- Health and Wellbeing Programme
- Employee high-street discounts
- In-store discounts
- Staff socials
- Supportive team environment
- Workplace pension scheme
- Cycle to work scheme
- Bereavement Leave
How to apply
Please send an up-to-date and relevant CV, along with a statement setting out why you would be amazing in this role. If you want to stand out from the crowd, you can send 1 minute video to [email protected].
We are fortunate to have hugely positive responses to our campaigns, and whilst we try to reply to all our lovely candidates, if you have not been contacted within two weeks, your application has unfortunately not been progressed.
Stokes values a diverse and inclusive workforce and resolutely believes that this can bring fresh ideas, thinking and approaches to the way we work and better serve our customers, partners and employees. We welcome everyone from everywhere to come and join our team. Please let us know if we can support you in any specific ways to apply to join us.
Pay: Up to £12.71 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Store discount
Application question(s):
- Tell us what you want from this role.
- This is a part-time role which requires flexibility. Are there any days in the week, including weekends, that you cannot work?
- This role will usually be three days in the week. How many hours, ideally, do you want to work each week?
Work Location: In person
