Proud to serve. Proud to keep justice going.
Our Operations Managers play a crucial role helping deliver justice and are accountable for day to day operations across Lincolnshire and East Midlands. We are seeking an experienced leader able to motivate remote teams, foster strong relationships with key stakeholders and ensure our services are customer focused and efficient.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice.
About your role
Lincoln County Court sits within HMCTS Midlands region, youre responsible for the strategic oversight of Lincoln County Court, supporting your Manager to meet operational needs and deliver performance objectives.
You will be at the forefront of organisational change, making a real difference in how service is delivered, working in a supportive environment with a focus on continuous improvement.
Leading a team of Delivery Managers to provide a consistent and customer-focused service, youll drive a collaborative culture across the cluster, ensure effective deployment of resources and manage an allocated budget to control delegated expenditure, ensuring efficiencies are made.
About you
Youre a resilient and positive leader who thrives on delivering effective and efficient services and enjoys working with a variety of stakeholders. You lead by example, coaching and developing your team in setting local priorities and objectives to achieve National/Regional and Area strategies and plans.
Youre able to work collaboratively with other Operations Managers in the cluster to manage conflicting demands on the business and able to reprioritise local and regional goals where required.
Skills and Experience
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Proven experience in a senior operations or management role, preferably within a complex, multi-stakeholder environment.
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Strong leadership skills with a track record of leading teams through change.
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Excellent communication and influencing skills, with the ability to maintain relationships at all levels.
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Experience in budget management and resource allocation.
If you are ready to take on a challenging and rewarding role apply today
Please refer to the role profile attachment for more information.
Further details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJs Flexible Working policy.
The role requires a visible presence during court business hours, therefore the minimum number of hours acceptable would be 30 hours per week, spread over 4 or 5 days.
Location
This post is based at Lincoln County Court, 360 High Street, Lincoln, LN5 7PS. The post holder will also have responsibility for Boston Justice Centre.
The Operations Manager is responsible for Civil and Family Courts across Lincolnshire (Lincoln and Boston) and is also responsible for East Midlands Bailiff Operations, based in courts across the East Midlands. The post will be based in Lincoln but expected to travel to sites across the region as required. The role can be undertaken with limited hybrid working, but this is subject to the needs of the business. The expectation is that the role holder will be working in court buildings the majority of the time.
