Customer care manager Work, Jobs in Lincoln, Lin (with Salaries)

Customer Service Team Leader (12 month contract)
Barbon Group Ltd. —Lincoln
- Management
- Leadership
- Communication skills
Quick apply
Branch Manager
Screwfix —Lincoln
- £28,950 - £34,000 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
Business Development Manager / Sr Sales
Barbon Group Ltd. —Lincoln
- Sales
- Customer service
- Salesforce
- Free parking
- Annual leave
Quick apply
Multi-Brand Street Food Events Manager
Oh La La Streetfood Ltd —Louth
- From £16 an hour
- Weekend availability
- Hybrid work
- Hospitality
- English
- Administrative experience
Quick apply
12d
Store Manager
B&M Retail —Lincoln
- Weekend availability
- Employee discount
8d
Regional Sales Key Account Manager
Travis Perkins —Lincoln
- Full-time
- Sales
- Driving
- Employee discount
Coffee Shop Manager
Seven Districts Coffee —Nettleham
- From £27,500 a year
- Full-time
- Serving
- Hospitality
- Management
- Free parking
- Store discount
Quick apply
Customer IT Support Manager
HBP Group —Scunthorpe
- £45,000 - £50,000 a year
- Full-time
- Management
- Mentoring
- Leadership
Quick apply
Assistant Manager
Screwfix —Grantham
- Up to £29,500 a year
- Part-time
- Annual leave
- Employee discount
Store Manager
Starbucks Lincoln-A15 DT —Lincoln
- £27,500 - £30,000 a year
- Weekend availability
- Hospitality
- Customer service
- Leadership
- Employee discount
Quick apply
LCV Sales Manager
Pentagon Motor Group —Lincoln
- Sales
- Customer service
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Deputy Store Manager
B&M Retail —Lincoln
- Weekend availability
- Leadership
- Employee discount
5d
Sales Operations Manager
HBP Group —Scunthorpe
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
10d
Customer Service Manager
B&M Retail —Brigg
- Weekend availability
- Leadership
- Employee discount
9d
Starbucks Manager
EG Group —Blyth
- Up to £33,500 a year
- Weekend availability
- Hospitality
- Management
- Employee assistance programme
- Employee discount
Assistant Store Manager (Grantham store)
Tapi —Grantham
- Full-time
- Employee assistance programme
- Employee discount
Assistant Manager - Retford
BoyleSports —Retford
- £13.20 an hour
Quick apply
4d
Sales Manager - Electrical Wholesale
SR Electrical Wholesalers Ltd —Louth
- Full-time
- Sales
- Driving
- Negotiation
- Free parking
- Employee discount
Quick apply
10d
Assistant Sales Manager - Audi Lincoln
JCT600 —Lincoln
- £45,000 a year
- Full-time
- Annual leave
- Referral programme
Quick apply
Store Manager
Heron Foods —Newark-on-Trent
- £32,609 a year
- Full-time
- Customer service
- Retail management
- Annual leave
Quick apply
3d

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Customer Service Team Leader (12 month contract)

Barbon Group Ltd.
Lincoln

Quick apply

Job details

Fixed term contract

Qualifications

Management
Leadership
Communication skills

Full job description

About Us

HomeLet and Let Alliance are part of PIB Group and are market‑leading providers of specialist referencing and insurance services to the lettings industry. We work in partnership with letting agents and landlords to provide an exceptional, compliant and efficient service that helps them protect their portfolios and support their tenants.

The Role

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries.

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Quick apply

Refine Your Search

customer care manager jobs in lincoln, lin

Customer Service Team Leader (12 month contract)

Branch Manager

Business Development Manager / Sr Sales

Multi-Brand Street Food Events Manager

Store Manager

Regional Sales Key Account Manager

Coffee Shop Manager

Customer IT Support Manager

Assistant Manager

Store Manager

LCV Sales Manager

Deputy Store Manager

Sales Operations Manager

Customer Service Manager

Starbucks Manager

Assistant Store Manager (Grantham store)

Assistant Manager - Retford

Sales Manager - Electrical Wholesale

Assistant Sales Manager - Audi Lincoln

Store Manager

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