Customer service manager Work, Jobs in Lincoln, Lin (with Salaries)

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Customer Success Manager
PageTiger —Lincoln
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Bachelor's degree
- Work from home
Quick apply
Customer Service Team Leader (12 month contract)
Barbon Group Ltd. —Lincoln
- Management
- Leadership
- Communication skills
Quick apply
12d
Head of Customer Service
Utility Aid —Sleaford
- £50,000 - £65,000 a year
- Full-time
- Management
- Customer service
- Salesforce
- Health & wellbeing programme
Quick apply
5d
Counter Manager - Lincoln
Benefit Cosmetics UK —Lincoln
- Weekend availability
- Management
- Sales
- Annual leave
- Referral programme
Office Manager
Our Lady of Lincoln Catholic Primary School a Voluntary Academy —Lincoln
- £24,272 - £26,756 a year
- Call to connect
- Management
- Customer service
- Administrative experience
- Employee assistance programme
7d
Team Leader/Supervisor
The No Work Club —Lincoln
- £13 an hour
- Part-time
- Hospitality
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
Assistant Sales Manager - Audi Lincoln
JCT600 —Lincoln
- £45,000 a year
- Full-time
- Annual leave
- Referral programme
Quick apply
Final Mile Territory Manager
Evri —Lincoln
- £35,500 - £41,000 a year
- Remote
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Chief Customer & D2C Proposition Officer
PayPlan —Grantham
- Full-time
- Hybrid work
- Financial services
5d
Customer Experience Manager
Ellis Mather Group Limited —Tuxford
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Referral programme
Quick apply
Post Office Manager
Lincolnshire Co-operative —Skellingthorpe
- £14.36 an hour
- Leadership
- Communication skills
- Annual leave
- Employee discount
Sales Manager in waiting
Wren —Lincoln
- £28,000 a year
- Weekend availability
- Travel
- In-person
- Annual leave
- Employee discount
Quick apply
12d
Assistant Store Manager (Grantham store)
Tapi —Grantham
- Full-time
- Employee assistance programme
- Employee discount
E-Commerce Manager
LEW Electrical Distributors —Gainsborough
- Full-time
- Sales
- Merchandising
- Product management
Quick apply
3d
Installations Manager
Mercia Garden Products LTD —Newark-on-Trent
- £38,000 - £45,000 a year
- Full-time
- Microsoft Office
- Travel
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Assistant Manager
Screwfix —Grantham
- Up to £29,500 a year
- Part-time
- Annual leave
- Employee discount
Lawn Care Sales Account Manager
Agrigem —Saxilby
- £30,000 - £36,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
12d
Team Leader
Card Factory —Newark-on-Trent
- £13 an hour
- Leadership
Assistant Branch Manager
Travis Perkins —Gainsborough
- Full-time
12d
Branch Manager
Screwfix —Grantham
- Up to £36,300 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount

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customer service manager jobs near lincoln, lin

Customer Success Manager

PageTiger
Lincoln

Quick apply

Job details

Permanent | Full-time
£32,000 - £40,000 a year

Benefits

Casual dress
Cycle to work scheme
Discounted or free food
Company pension
Work from home
Company events
Private medical insurance

Qualifications

CRM software
Analysis skills
Bachelor's degree
Organisational skills
Customer support
SaaS
Communication skills

Full job description

** All applications must include a cover letter **
** Office-based role **

About Us

At PageTiger, we’re not just another SaaS company, we’re a leader in the digital communication space, providing businesses with a cutting-edge solution for creating interactive, people-centred digital content.

Our platform is purpose-built for HR, Communications, and L&D teams. Whether it's internal or external communications, recruitment packs, sales presentations, or training materials, our platform bridges geographical gaps, supercharges engagement, and creates unforgettable immersive experiences that captivate, inform, and inspire.

Our customer base includes some of the world’s leading names in banking, pharmaceuticals, retail, construction, and manufacturing, including Rolls Royce, Macmillan and Coca-Cola with new and exciting clients joining us every day.

About the Role

The Customer Success Manager ensures clients get maximum value from the PageTiger platform from their very first interaction.

The postholder will support a wide range of customers, helping them navigate the product, resolve issues and achieve their communication goals. The role centres on delivering exceptional service, managing daily client interactions, troubleshooting challenges and identifying opportunities to enhance their experience. Working closely with the wider Customer Success, Product, Support and Sales teams, they help ensure customers feel supported, achieve measurable success and remain engaged throughout their journey.

Key Responsibilities

Account Management: Own a portfolio of customers, managing onboarding, retention, renewals and escalations.
Customer Onboarding: Lead structured onboarding sessions to ensure customers achieve value quickly and confidently.
Relationship Building: Deliver regular check‑ins and QBRs aligned to customer goals, usage insights and success metrics.
Churn Prevention: Monitor account health, identify at‑risk customers and support debt‑collection processes where required.
Expansion & Growth: Identify and close upsell opportunities through feature adoption, upgrades and expanded use cases.
Proactive Engagement: Anticipate customer needs, share best practices and guide customers toward high‑value platform usage.
Issue Resolution: Coordinate with Support and Product teams to resolve customer challenges efficiently.
Usage Insights: Analyse customer behaviour and platform data to recommend improvements and drive adoption.
Advocacy Development: Build strong relationships that encourage testimonials, case studies and long‑term advocacy.
Internal Collaboration: Work closely with Sales, Product and Support to ensure a seamless customer experience and consistent value delivery.

Skills/Experience Required

Customer Success Experience: Previous experience in a customer success role in SaaS or Tech, with a proven track record of delivering excellent service.
Technical Aptitude: Ability to quickly learn and adapt to new software and technologies.
Communication Skills: Exceptional written and verbal communication skills, with the ability to clearly convey information to customers.
Problem-Solving: Creative and analytical problem-solving skills, with a focus on finding solutions that benefit both the customer and the business.
Team Collaboration: A strong team player who is willing to collaborate across departments to meet customer needs.
Organisational Skills: Ability to manage multiple tasks and priorities effectively.
Growth Mindset: A proactive learner who is eager to develop and grow within the role.

Technical / Professional Qualifications:

Education: Bachelor’s degree or equivalent experience.
Software Experience: Familiarity with CRM systems and customer support tools is a plus.

Key Benefits

Exciting, Fun, Relaxed Working Environment: Join a team that values creativity, collaboration, and fun.
Ultra-Modern City Centre Offices: Enjoy working in a state-of-the-art office with sit/stand desks and private meeting rooms.
Career Development Opportunities: We support your growth with opportunities for progression in a rapidly growing company.
Hybrid Working: Work from home up to 2 days per week.
Perks: Well-stocked cupboards, fridge, fruit bowls, company bar, and regular social events.
Discounted city centre parking
Private Medical Insurance: Access to comprehensive health coverage.
Cycle to Work Scheme: Support for healthier, more sustainable commuting options.

Job Types: Full-time, Permanent

Pay: £32,000.00-£40,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Private medical insurance

Ability to commute/relocate:

Lincoln LN2 1DY: reliably commute or plan to relocate before starting work (required)

Application question(s):

This role is based in Lincoln - Can you confirm you have read where the role is based

Education:

Bachelor's (preferred)

Experience:

SaaS Customer Success: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Lincoln LN2 1DY

Quick apply

Refine Your Search

customer service manager jobs in lincoln, lin

Customer Success Manager

Customer Service Team Leader (12 month contract)

Head of Customer Service

Counter Manager - Lincoln

Office Manager

Team Leader/Supervisor

Assistant Sales Manager - Audi Lincoln

Final Mile Territory Manager

Chief Customer & D2C Proposition Officer

Customer Experience Manager

Post Office Manager

Sales Manager in waiting

Assistant Store Manager (Grantham store)

E-Commerce Manager

Installations Manager

Assistant Manager

Lawn Care Sales Account Manager

Team Leader

Assistant Branch Manager

Branch Manager

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