Service leader Work, Jobs in Lincoln, Lin (with Salaries)

Customer Service Team Leader (12 month contract)
Barbon Group Ltd. —Lincoln
- Management
- Leadership
- Communication skills
Quick apply
Team Member
NEXT —Lincoln
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
4d
General Manager
Hollywoodbowlgroup —Lincoln
- Up to £42,000 a year
- Weekend availability
- Hospitality
- Employee discount
Team Member (Delivery)
NEXT —Lincoln
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
7d
General Manager
The Vedanta —Branston
- From £50,000 a year
- Weekend availability
- Hospitality
- Hotel
- Food service
- Flexible schedule
Quick apply
3d
Short-term Temporary Team Member
NEXT —Lincoln
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
7d
General Manager - Operations
java inspiration —Lincoln
- £50,000 - £55,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
6d
Customer Representative - Lincoln
Nationwide Building Society —Lincoln
- From £25,250 a year
- Full-time
- Customer service
- Banking
6d
Trainee Assistant Manager - Ferry Boat, Washingborough
Ever So Sensible —Washingborough
- £27,500 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Assistant Manager - Ever So Sensible, Lincoln
Ever So Sensible —Lincoln
- £29,000 - £31,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Tesco Colleague - Lincoln 2 Extra
Tesco UK —Lincoln
- £13.28 - £14.55 an hour
- Part-time
10d
Head of Customer Service
Utility Aid —Sleaford
- £50,000 - £65,000 a year
- Full-time
- Management
- Customer service
- Salesforce
- Health & wellbeing programme
Quick apply
Customer Delivery Driver - Lincoln 2 Extra
Tesco UK —Lincoln
- £14.18 - £15.45 an hour
- Full-time
- Employee discount
3d
Patient Contact Centre Manager
Treeline Dental Care —Lincoln
- From £29,250 a year
- Full-time
- Management
- Customer service
- English
Quick apply
3d
Reception Supervisor
Doubletree by Hilton Lincoln —Lincoln
- £13.25 an hour
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
Storesperson (Team Leader)
Siemens Energy —Lincoln
- Full-time
- Forklift
- Communication skills
7d
Production Team Leader
Starglaze Windows & Conservatories Limited —Lincoln
- From £13.76 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
9d
Team Manager Nights - Lincolnshire
Tesco UK —Lincoln
- Full-time
- Communication skills
- Employee discount
9d
Supervisor - Asda
Compass Group —Lincoln
- £12.71 an hour
- Part-time
- Customer service
- Supervising experience
- Communication skills
Receptionist
Doubletree by Hilton Lincoln —Lincoln
- £8.00 - £12.71 an hour
- Part-time
- Hotel
- Annual leave
- Employee assistance programme
Quick apply
6d

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Customer Service Team Leader (12 month contract)

Barbon Group Ltd.
Lincoln

Quick apply

Job details

Fixed term contract

Qualifications

Management
Leadership
Communication skills

Full job description

About Us

HomeLet and Let Alliance are part of PIB Group and are market‑leading providers of specialist referencing and insurance services to the lettings industry. We work in partnership with letting agents and landlords to provide an exceptional, compliant and efficient service that helps them protect their portfolios and support their tenants.

The Role

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries.

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Quick apply

Refine Your Search

service leader jobs in lincoln, lin

Customer Service Team Leader (12 month contract)

Team Member

General Manager

Team Member (Delivery)

General Manager

Short-term Temporary Team Member

General Manager - Operations

Customer Representative - Lincoln

Trainee Assistant Manager - Ferry Boat, Washingborough

Assistant Manager - Ever So Sensible, Lincoln

Tesco Colleague - Lincoln 2 Extra

Head of Customer Service

Customer Delivery Driver - Lincoln 2 Extra

Patient Contact Centre Manager

Reception Supervisor

Storesperson (Team Leader)

Production Team Leader

Team Manager Nights - Lincolnshire

Supervisor - Asda

Receptionist

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