customer experience manager Work, Jobs in lincoln (with Salaries)

Customer Success Manager
PageTiger —Lincoln
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Bachelor's degree
- Work from home
Quick apply
Retail & Customer Service Management Scheme
Red Carpet Ready Ltd —Lincoln
- £32,000 - £37,000 a year
- Overtime
- Customer service
- In-person
- Leadership
Quick apply
Shift Manager
Greggs —Lincoln
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
Counter Manager - Lincoln
Benefit Cosmetics UK —Lincoln
- Weekend availability
- Management
- Sales
- Annual leave
- Referral programme
Supervisor
Bounce Central UK Ltd —Lincoln
- Up to £13.51 an hour
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
- Flexible schedule
Quick apply
Client Retention Manager
Dorsia Finance Ltd —Lincoln
- £35,000 - £45,000 a year
- CRM software
- Management
- Salesforce
- Free parking
Quick apply
Graduate Management Trainee - Lincoln / Newark
Enterprise Mobility —Lincoln
- Full-time
- Sales
- Customer service
- Bachelor's degree
Operations Manager
HM Courts and Tribunals Service —Lincoln
- £42,914 - £46,182 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
12d
Customer Experience Manager
Ellis Mather Group Limited —Tuxford
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Referral programme
Quick apply
SGT Culture and Engagement manager
Siemens Energy —Lincoln
- Full-time
- Project management
- Communication skills
7d
Customer Liaison Officer
Equans —Long Bennington
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Customer Service Advisor - 6 Month Fixed Term Contract
DPD Group UK —Lincoln
- £24,000 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Free parking
Quick apply
Assistant Store Manager
Vision Express —Lincoln
- School
- Annual leave
- Employee assistance programme
2d
Process Performance Manager- Water Recycling
Anglian Water Services Ltd —Lincoln
- From £64,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
13d
Wine Development Manager
Small Beer Ltd —Lincoln
- £35,000 - £40,000 a year
- Full-time
- Hospitality
- Sales
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
19h
Operations Manager
HM Courts & Tribunal Service —Lincoln
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee discount
12d
Supervisor - Asda
Compass Group —Lincoln
- £12.71 an hour
- Part-time
- Customer service
- Supervising experience
- Communication skills
14d
Assitant Accommodation Operations Manager (INTERNAL ONLY)
University of Lincoln —Lincoln
- From £28,031 a year
- Full-time
- Customer service
- University
2d
Project Manager – Desalination Programme
Anglian Water Services Ltd —Lincoln
- £60,000 a year
- Full-time
- Project management
- Contracts
- Leadership
- Annual leave
Operations Team Leader
Smiths News —Lincoln
- £27,354 a year
- Part-time
- Management
- IT
- Communication skills
- Free parking
- Referral programme

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customer experience manager jobs near lincoln

Customer Success Manager

PageTiger
Lincoln

Quick apply

Job details

Permanent | Full-time
£32,000 - £40,000 a year

Benefits

Casual dress
Cycle to work scheme
Discounted or free food
Company pension
Work from home
Company events
Private medical insurance

Qualifications

CRM software
Analysis skills
Bachelor's degree
Organisational skills
Customer support
SaaS
Communication skills

Full job description

** All applications must include a cover letter **
** Office-based role **

About Us

At PageTiger, we’re not just another SaaS company, we’re a leader in the digital communication space, providing businesses with a cutting-edge solution for creating interactive, people-centred digital content.

Our platform is purpose-built for HR, Communications, and L&D teams. Whether it's internal or external communications, recruitment packs, sales presentations, or training materials, our platform bridges geographical gaps, supercharges engagement, and creates unforgettable immersive experiences that captivate, inform, and inspire.

Our customer base includes some of the world’s leading names in banking, pharmaceuticals, retail, construction, and manufacturing, including Rolls Royce, Macmillan and Coca-Cola with new and exciting clients joining us every day.

About the Role

The Customer Success Manager ensures clients get maximum value from the PageTiger platform from their very first interaction.

The postholder will support a wide range of customers, helping them navigate the product, resolve issues and achieve their communication goals. The role centres on delivering exceptional service, managing daily client interactions, troubleshooting challenges and identifying opportunities to enhance their experience. Working closely with the wider Customer Success, Product, Support and Sales teams, they help ensure customers feel supported, achieve measurable success and remain engaged throughout their journey.

Key Responsibilities

Account Management: Own a portfolio of customers, managing onboarding, retention, renewals and escalations.
Customer Onboarding: Lead structured onboarding sessions to ensure customers achieve value quickly and confidently.
Relationship Building: Deliver regular check‑ins and QBRs aligned to customer goals, usage insights and success metrics.
Churn Prevention: Monitor account health, identify at‑risk customers and support debt‑collection processes where required.
Expansion & Growth: Identify and close upsell opportunities through feature adoption, upgrades and expanded use cases.
Proactive Engagement: Anticipate customer needs, share best practices and guide customers toward high‑value platform usage.
Issue Resolution: Coordinate with Support and Product teams to resolve customer challenges efficiently.
Usage Insights: Analyse customer behaviour and platform data to recommend improvements and drive adoption.
Advocacy Development: Build strong relationships that encourage testimonials, case studies and long‑term advocacy.
Internal Collaboration: Work closely with Sales, Product and Support to ensure a seamless customer experience and consistent value delivery.

Skills/Experience Required

Customer Success Experience: Previous experience in a customer success role in SaaS or Tech, with a proven track record of delivering excellent service.
Technical Aptitude: Ability to quickly learn and adapt to new software and technologies.
Communication Skills: Exceptional written and verbal communication skills, with the ability to clearly convey information to customers.
Problem-Solving: Creative and analytical problem-solving skills, with a focus on finding solutions that benefit both the customer and the business.
Team Collaboration: A strong team player who is willing to collaborate across departments to meet customer needs.
Organisational Skills: Ability to manage multiple tasks and priorities effectively.
Growth Mindset: A proactive learner who is eager to develop and grow within the role.

Technical / Professional Qualifications:

Education: Bachelor’s degree or equivalent experience.
Software Experience: Familiarity with CRM systems and customer support tools is a plus.

Key Benefits

Exciting, Fun, Relaxed Working Environment: Join a team that values creativity, collaboration, and fun.
Ultra-Modern City Centre Offices: Enjoy working in a state-of-the-art office with sit/stand desks and private meeting rooms.
Career Development Opportunities: We support your growth with opportunities for progression in a rapidly growing company.
Hybrid Working: Work from home up to 2 days per week.
Perks: Well-stocked cupboards, fridge, fruit bowls, company bar, and regular social events.
Discounted city centre parking
Private Medical Insurance: Access to comprehensive health coverage.
Cycle to Work Scheme: Support for healthier, more sustainable commuting options.

Job Types: Full-time, Permanent

Pay: £32,000.00-£40,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Discounted or free food
Private medical insurance

Ability to commute/relocate:

Lincoln LN2 1DY: reliably commute or plan to relocate before starting work (required)

Application question(s):

This role is based in Lincoln - Can you confirm you have read where the role is based

Education:

Bachelor's (preferred)

Experience:

SaaS Customer Success: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Lincoln LN2 1DY

Quick apply

Refine Your Search

customer experience manager jobs in lincoln

Customer Success Manager

Retail & Customer Service Management Scheme

Shift Manager

Counter Manager - Lincoln

Supervisor

Client Retention Manager

Graduate Management Trainee - Lincoln / Newark

Operations Manager