It Work, Jobs in Lincoln Ln2 (with Salaries)

IT Service Desk Engineer
Wilkin Chapman Solicitor —Lincoln
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
IT Technician (12 months FTC)
Lincat —Lincoln
- £28,000 a year
- Full-time
- Computer Science
- Analysis skills
- Computer networking
Quick apply
1d
IT Systems & Support Specialist
Axiom Technologies —Lincoln
- Full-time
- Azure
- Customer service
- Salesforce
IT Support Engineer
Chattertons Solicitors —Newark-on-Trent
- Full-time
- Azure
- English
- No degree
Quick apply
Technical Support
Autrix —Lincoln
- £24,420.00 - £32,448.38 a year
- Full-time
- English
- Windows
- Travel
- Free parking
- Flexitime
Quick apply
13d
Regional IT Manager – England North
Teledyne Technologies Inc. —Lincoln
- Full-time
- CAD
- Windows
- IT
- Annual leave
- Employee assistance programme
Customer IT Support Manager
HBP Group —Scunthorpe
- £45,000 - £50,000 a year
- Full-time
- Management
- Mentoring
- Leadership
Quick apply
4d
Graduate IT & Automation Engineer (AI / Microsoft 365)
Jotun Group —Flixborough
- Full-time
- Bachelor's degree
- SharePoint
- Communication skills
6d
People Systems Administrator (fixed-term)
Center Parcs —Newark-on-Trent
- £26,700 a year
- Full-time
- Hybrid work
- Microsoft Office
- Human resources
- Communication skills
- Employee discount
- Flexible schedule
12d
IT Local Services Specialist Atlantic Islands
Nippon Gases —Immingham
IT Project Manager_ Pharmacy & Regulated Technology_ GDPR, HIPAA (Project Manager I)
UST —Lincoln
- PMP
- Project management
- Agile
Quick apply
1d
IT Finance Analyst
Greencore Group —Worksop
- Full-time
- Microsoft Excel
- Organisational skills
- IT
- Employee discount
- Life insurance
Business Systems Analyst
Acis Group —Gainsborough
- £35,000 - £42,200 a year
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
- Annual leave
- Employee assistance programme
Quick apply

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IT Technician (12 months FTC)
Lincat —Lincoln
Assist in managing access to systems and ensuring users follow company IT policies (including internet and email usage). Day-to-day service availability.
£28,000 a year
Quick apply
1d

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IT Service Desk Engineer

Wilkin Chapman Solicitor
Lincoln

Apply Now

Job details

Full-time
11 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Operating systems
Microsoft Outlook
Customer service
Windows
Microsoft Office
IT support
DNS
IT
Communication skills
Active Directory
VPN

Full job description

The vacancy

An exciting opportunity has opened for an experienced IT Service Desk Engineer to join our dynamic IT team in our Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential.

As an IT Service Desk Engineer, you will be the first point of contact for IT-related issues and technical support within Wilkin Chapman Rollits. Your primary goal will be to provide first-time resolution to technical issues while ensuring the effective operation of desktops, networks, and infrastructure. This will involve troubleshooting, diagnosing, and resolving problems either directly or by coordinating with desktop and server support teams, including managing supplier interactions.

Throughout the resolution process, you will maintain ownership of incidents, acting as the key liaison between users and the IT department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention.

This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products.

Key responsibilities:

Provide professional, courteous support for incoming IT issues via phone, email, and face-to-face interactions.
Take ownership of technical issues, managing them methodically and ensuring a logical resolution.
Accurately log and categorise incidents and faults, prioritising them in line with team procedures.
Conduct thorough diagnostics with end users to enable first-contact fault resolution.
Deliver desktop and server-based support when immediate resolution is not possible.
Ensure all incidents are resolved within service level agreements (SLAs), escalating when necessary.
Manage faults throughout their entire lifecycle, from first contact through to resolution, keeping users informed of progress.
Perform administrative support tasks to meet operational objectives, including:
- Setting up accounts and workstations for new team members
- Managing IT assets and equipment assignments
- Overseeing IT equipment moves
- Reviewing reports and event logs
- Documenting procedures
Diagnose and resolve issues to user satisfaction, either remotely or in person.
Continuously develop technical knowledge and skills to support first-time fault resolution.
Identify and escalate recurring issues or service risks to the appropriate service management teams.
Share knowledge and best practices with team members to enhance overall support efficiency.

About You:

2+ years of experience in a service desk or IT support role.
Strong troubleshooting and problem-solving skills.
Ability to manage multiple tasks efficiently while maintaining a high level of customer service.
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
Experience working within service level agreements (SLAs) and escalation procedures.

Technical skills include:

Operating Systems: Proficiency in navigating, updating, and troubleshooting Microsoft Windows.
Network Fundamentals: Understanding basic connectivity (Wi-Fi, Ethernet, DNS, and IP addresses) and Virtual Private Networks (VPNs).
Hardware Troubleshooting: Diagnosing issues with laptops, desktops, monitors, and printers.
Microsoft Office 365: Word, Excel, Outlook, Powerpoint
Account Administration: Managing user access and permissions. This frequently involves navigating Active Directory (AD) or cloud-based identity providers.
Ticketing Systems: Logging, categorising, and prioritising support requests. Maintaining IT asset register.

This is a great opportunity for a proactive and solutions-driven IT professional to make an impact within a supportive and forward-thinking team.

The company

With a full-service offering and a diverse client base, Wilkin Chapman Rollits continues to grow, while maintaining our commitment to quality, innovation, and client-focused service.

We know that happy, motivated employees drive success, and a strong, forward-thinking culture benefits everyone. That’s why we provide the tools, support, and opportunities our people need to thrive.

With our combined roots stretching back over 300 years, we are the largest law firm operating out of Lincolnshire and Yorkshire, with six regional locations and a place in the Lawyer UK 200. We combine deep local and sector knowledge with the strength, resources, and reach to handle any challenge—offering the best of both a large firm and a trusted, client-focused partner.

We invest in your career, offering a great benefits package and a supportive, sociable working environment. You’ll be joining a community of like-minded professionals who value collaboration, innovation, and excellence across our locations in Grimsby, Lincoln, Louth, Hull, York and Beverley.

At Wilkin Chapman Rollits, we are committed to attracting and retaining individuals from all backgrounds. We believe diversity fosters a values-led culture, fuels our growth, and creates opportunities for our colleagues to develop and succeed. As a Disability Confident and Armed Forces Friendly employer, we are dedicated to an inclusive environment where everyone feels seen, heard, and supported.

Apply Now

Refine Your Search

it jobs in lincoln ln2

IT Service Desk Engineer

IT Technician (12 months FTC)

IT Systems & Support Specialist

IT Support Engineer

Technical Support

Regional IT Manager – England North

Customer IT Support Manager

Graduate IT & Automation Engineer (AI / Microsoft 365)

People Systems Administrator (fixed-term)

IT Local Services Specialist Atlantic Islands

IT Project Manager_ Pharmacy & Regulated Technology_ GDPR, HIPAA (Project Manager I)

IT Finance Analyst

Business Systems Analyst

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