Performance and Conversational Coach
PayPlan —Grantham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
14d
General Manager
Hollywoodbowlgroup —Lincoln
- Up to £42,000 a year
- Weekend availability
- Hospitality
- Employee discount
Barista
Starbucks —Wragby
- Weekend availability
- Store discount
- Employee assistance programme
Frontline Manager (FLM)
PepsiCo —Lincoln
- 12 hour shift
- Organisational skills
- Communication skills
Meeting & Events Operations Manager
Doubletree by Hilton Lincoln —Lincoln
- Up to £35,000 a year
- Full-time
- Hotel
- Leadership
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
13d
General Manager - Louth
KFC North —Louth
- £38,000 - £42,000 a year
- Full-time
- Restaurant
- Employee discount
8d
Patient Contact Centre Manager
Treeline Dental Care —Lincoln
- From £29,250 a year
- Full-time
- Management
- Customer service
- English
Quick apply
2d
Sales - Supervisor
New Look —Lincoln
- Part-time
- Microsoft Word
- Communication skills
3d
Contracts Manager
Tarmac —Market Rasen
- Military
- Contracts
- Communication skills
- Employee discount
1d
Production Operations Manager
Metsä Group —Boston
- Full-time
- No degree
- Leadership
Service Advisor - 6 month fixed term contract
FMG Repair Services —Grantham
- £28,809 a year
- Temporary
- IT
- Annual leave
- Employee discount
Quick apply
12h
Assistant Manager
KFC Lincoln – Teal Park —Lincoln
- £30,500 - £32,500 a year
- Full-time
- Restaurant
- Employee discount
Hygiene Manager
Humdinger —Sleaford
- Full-time
- Management
- Microsoft Office
- In-person
14d
Team Leader
KFC Louth —Louth
- Up to £14 an hour
- Full-time
- Restaurant
- Employee discount
5d
Assistant Manager
KFC Lincoln - High Street —Lincoln
- £30,500 - £32,500 a year
- Full-time
- Restaurant
- Employee discount
Field Care Supervisor
Helping Hands —Lincoln
- £27,500 a year
- Care plans
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Restaurant General Manager
KFC —Louth
- £38,000 - £42,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
8d
VacancyTitle: Senior Operations Team Leader
Pilgrim’s Europe —Grantham
- Full-time
- Continuous improvement
- Leadership
- Employee discount
5d
Senior Operations Team Leader
Pilgrim's Europe —Grantham
- Full-time
- Continuous improvement
- Leadership
- Employee discount
Quick apply
4d
Bank Team Leader
Priory —Caistor
- £13.45 an hour
- Leadership
- Communication skills
- Referral programme
Quick apply
13d

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Performance and Conversational Coach

PayPlan -
Grantham

Apply Now

Job details

Full-time
£35,000 - £40,000 a year
14 days ago

Qualifications

Analysis skills
Financial services
Communication skills

Full job description

Job Advert

Location: Grantham, Hybrid (approx. 3 days a week in office)

Salary: £35,000 - £40,000

Hours: 35 hours, full time

At PayPlan, we’re passionate about supporting customers through financial difficulty with empathy, expertise, and integrity. As a Performance Coach, you will play a key role in shaping how our colleagues deliver high-quality, compliant, and customer-focused conversations.

This is a highly impactful role where you’ll use coaching, insight, and collaboration to drive both colleague performance and customer outcomes. You’ll work across teams to embed best practice, support new starters, and develop leadership capability — ensuring every customer interaction reflects our values and standards.

What You'll Be Doing:

Embed conversational excellence: Own and evolve the conversational framework to ensure high-quality, compliant, and consistent customer interactions.
Deliver performance coaching: Use data, observation, and call listening to provide targeted coaching that improves individual and team performance.
Support colleague development: Coach new starters through their first 90 days and partner with Team Leaders.
Develop leadership capability: Equip Team Leaders with coaching skills, tools, and confidence.
Drive continuous improvement: Identify trends and feed insights into L&D and training improvements.
Collaborate across the business: Partner with HR, L&D, and operational teams.
Use insight to influence change: Improve customer journeys and decision-making.

What we’re looking for:

Experience in coaching, quality, or performance roles within an operational or contact centre environment (financial services preferred)
Strong understanding of customer conversations, experience, and compliance
Ability to use performance data to identify issues and drive measurable improvements
Proven ability to coach and develop both individuals and leaders
Excellent communication and influencing skills, with the ability to build strong relationships
A coaching mindset, with strong analytical thinking and a focus on continuous improvement
Customer-focused, resilient, and adaptable in a fast-paced environment

Who are PayPlan?

We believe that everyone should to be treated with empathy and respect, especially when dealing with sensitive financial situations. Our goal is to help people who are in debt by providing them with free debt advice and solutions that are tailored to their individual circumstances. We are proud to help and support our clients through their journey and in turn are committed to making a positive impact on their lives.

Why work at PayPlan?

We are dedicated to making a difference in the lives of those in need and we would love for passionate, empathetic and understanding colleagues to join us in our mission. If you are customer-focused, an excellent communicator with good listening skills, and share our values of empathy, respect, and making a positive impact, then we would love for you to be a part of our team. With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Come join us and make a difference in people’s lives whilst enjoying what you do!

If this sounds like the role for you, apply now or get in touch if you’d like further information. If you require any adjustments to assist you in applying, please contact the HR team at PayPlan

Your application matters to us. Every application we receive is manually reviewed by our recruitment team - we do not use AI or automated systems to screen candidates. We’re committed to giving each applicant fair and thoughtful consideration.

Apply Now

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