1st line support Work, Jobs in Lindley, Nl (with Salaries)

Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
2nd Line IT Service Desk Technician
Blue Box IT —Penistone
- £27,000 - £31,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
2d
IT Service Desk Analyst
Bayfields Opticians —Shipley
- Up to £30,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
1d
Digital (IT) Service Desk Analyst
West Yorkshire Police —Bradford
- £30,333 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Annual leave
- Work from home
Quick apply
9d
Sports Centre Assistant
The Great Heights Academy Trust —Huddersfield
- £10.85 - £12.71 an hour
- Part-time
- Hospitality
- Management
- First Aid Certification
- Free parking
Quick apply
2nd Line IT Support Technician
Humnize —Ilkley
- £30,000 - £35,000 a year
- Continuous improvement
AI Solutions Technician
Seriun —Burnley
- £30,000 - £40,000 a year
- Full-time
- Azure
- SharePoint
- Software development
- Work from home
- Employee discount
Quick apply
IT Support Coordinator
Openwork UK Ltd —Leeds
- Up to £32,500 a year
- Hybrid work
Graduate Developer | Junior Software Developer
QuickSMS —Sheffield
- £32,000 a year
- Full-time
- Hybrid work
- Databases
- APIs
- Communication skills
- Bereavement leave
- Life insurance
Quick apply
9d
IT Support Coordinator
The Openwork Partnership —Leeds
- Up to £32,500 a year
- Hybrid work
14d
Warehouse Operative - Fixed Term
Damart —Keighley
- Monday to Friday
- Customer service
- English
- Communication skills
Quick apply
7d
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Microsoft Office
- Travel
- Employee assistance programme
- Life insurance
Quick apply
Applications Support Analyst
Slingco —Rossendale
- Hybrid work
- ERP systems
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Writing skills
- Windows
- Free parking
- Employee assistance programme
Quick apply
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
12d
Complaints Officer
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
13d
IT Technician
Dechra Pharmaceuticals PLC —Skipton
- £28,000 - £33,000 a year
- Monday to Friday
- Maintenance
- Annual leave
- Employee assistance programme
HR Co-ordinator (Part Time)
REVIV —Manchester
- £30,000 - £35,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Recruiting
- Employee discount
Quick apply
9d
Health Care Support Worker
Bradford District Care NHS Foundation Trust —Bradford
- £25,272 a year
- Full-time
- Travel
- Patient care
6d
Learning Support Assistant (Level 1) - Ryburn Valley High School
Calderdale Council —Sowerby Bridge
- £17,387 - £17,943 a year
- Monday to Friday
- Experience working with children
- Communication skills
- School
- Free parking
- Employee assistance programme
8d

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1st line support jobs near lindley, nl

Technical Support Advisor 2nd Line Telco

Focus Group -
Manchester

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

We’re Hiring – Technical Support Advisor 2nd Line Telco

Salary – up to £30,000 (DOE)

Location – Based out of either Shoreham, Exeter or Manchester

Hybrid working- 3 days in the office 2 wfh

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,4000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Product Services team. You'll provide advanced technical support and issue resolution.

Key Responsibilities:

Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order.
Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets.
To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.
Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit.
Troubleshoot hardware and software problems.
Configure applications and systems.
Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.
Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining.

Skills & Experience:

Experience in a customer facing technical support role, supporting telecoms or connectivity.
Accreditations in cloud-based phone solutions including Horizon, LG, Wildix, EvolveIP.
Good understanding of on-pre phone systems including a basic knowledge of configuration.
Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers.
Experience of utilising ITIL methodology, regarding incident, change and request management.
Solid understanding of ITSM/CSM Case (ticket) management systems.
Able to assess when it’s appropriate to escalate an issue to 3rd line in order to ensure a good customer experience.

Benefits

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

1st line support jobs in lindley, nl

Technical Support Advisor 2nd Line Telco

2nd Line IT Service Desk Technician

IT Service Desk Analyst

Digital (IT) Service Desk Analyst

Sports Centre Assistant

2nd Line IT Support Technician

AI Solutions Technician

IT Support Coordinator

Graduate Developer | Junior Software Developer

IT Support Coordinator

Warehouse Operative - Fixed Term

IT Field Engineer

Applications Support Analyst

1st-2nd Line IT Support Engineer

1st Line Support Analyst

Complaints Officer

IT Technician

HR Co-ordinator (Part Time)

Health Care Support Worker

Learning Support Assistant (Level 1) - Ryburn Valley High School

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