Head of customer experience Work, Jobs in Lingfield, Sry (with Salaries)

Head of Customer Experience
Curriculum Solutions —London
- £150 - £180 a day
- Part-time
- Remote
- CRM software
- Management
- English
- Work from home
Quick apply
4d
Global Head of Customer Support
TeamViewer Germany GmbH —London
- Hybrid work
- Travel
- Leadership
- Employee discount
Quick apply
Head of Customer Strategy and Transformation Delivery
Bupa —London
- £110,000 a year
- Full-time
- No degree
- Communication skills
- Life insurance
- Referral programme
Quick apply
4d
Head of Customer Experience
Govia Thameslink Railway —London
- Travel
- Employee assistance programme
- Employee discount
3d
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
Head of Customer Experience - B2B Logistics
The Growth Foundation —Tonbridge
- Hybrid work
- Continuous improvement
- AI
- Leadership
Quick apply
Head of Customer Experience
IG Group —London
- Full-time
- Customer service
- Master's degree
- Analysis skills
Head of Customer Success - Intuitive
Banyan Software —Croydon
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
12d
Stock Controller
Huws Gray Group —Bermondsey
- Microsoft Office
- Annual leave
- Employee discount
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Leadership
Events Coordinator
Logistics UK —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Head of Customer Support
Frontify AG —London
- Full-time
- Remote
- Sales
- English
- Leadership
Head of Growth
Hertility —London
- £80,000 - £85,000 a year
- Full-time
- Remote
- Leadership
- Marketing
- Annual leave
- Employee discount
13d
Head of Client Experience
Jobs In. Fitness —London
- Full-time
- Hospitality
- Analysis skills
- Leadership
Quick apply
9d
Head of Property and Health & Safety
Rockdale Housing Association —Sevenoaks
- £67,500 a year
- Full-time
- Project management
- In-person
- Negotiation
- Health & wellbeing programme
- Referral programme
Quick apply
13d
Head of Events & Hospitality
Platform Nine 2025 Ltd —Hove
- £50,000 a year
- Hospitality
- Management
- Organisational skills
- Sick pay
Quick apply
13d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
12d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Admissions Officer
Holmewood House School —Royal Tunbridge Wells
- £25,000 - £27,000 a year
- Part-time
- Administrative experience
- Bachelor's degree
- Organisational skills
- Free parking
- Annual leave
Quick apply
Head of Streaming & Live Commerce Manager (TikTok)
Lunar Collectibles Ltd —Twickenham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Social media management
- Organisational skills
- In-person
- Sick pay
Quick apply
13d

I want to receive the latest job alerts for head of customer experience in lingfield, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of customer experience jobs near lingfield, sry

Head of Customer Experience

Curriculum Solutions
London

Quick apply

Job details

Part-time | Fixed term contract
£150 - £180 a day
4 days ago

Benefits

Work from home

Qualifications

CRM software
Management
English
Supervising experience
Account management

Full job description

Job Summary
Curriculum Solutions is building an AI-powered platform for secondary schools, bringing curriculum, staffing and financial data together in one place. We are at an early and exciting stage, with schools about to begin testing our platform ahead of our full launch in January 2027.

The Head of Customer Experience is our first dedicated customer hire. You will be the warm, trusted point of contact for every school we work with, building the relationships that carry our beta schools through to becoming paid Founder Schools, and shaping how we look after every school we work with as we grow.

When you join us at the end of August, approximately 10 schools will already be in active beta testing — including a number of international schools who are engaged from the outset. Over your contract, you will grow that cohort to 40 schools by November 2026 and convert at least 75% of them into paid Founder Schools ahead of our January 2027 launch.

Reporting Line and Team

Reports to: Jessica Barnecutt, Founder, Curriculum Solutions

Direct reports: None at this stage

Key Responsibilities

School Relationships

Build and manage warm, trusted relationships with our beta testing schools. You will be their primary point of contact throughout the testing period, making sure every school feels supported, heard and genuinely valued.

Growing the Cohort

Work alongside the founder to grow our testing cohort from 10 to 40 schools by November 2026. You will support outreach, follow up on warm leads and help bring new schools into the beta programme.

Feedback and Check-ins

Run structured check-ins and feedback sessions with schools throughout the beta period. You will synthesise what you hear and feed insight directly to the development team, ensuring the product continues to refl ect what schools actually need.

Trial to Founder Schools

Guide trialling schools into our Founder Schools programme. You will communicate the value and the commercial terms of the programme directly to schools, with a target of converting at least 75% of the testing cohort into paid Founder Schools ahead of our January 2027 launch.

Marketing and Stories

Contribute to case studies, peer-led events and school communications. You will help to tell the story of the schools we work with and build the community around the platform.

CX Strategy

Work closely with the founder to refine our customer experience strategy as the business grows. As our first CX hire, you will have real influence over how we look after schools at every stage of their journey with us.

Subscription and Payment Tracking

As schools move into the Founder Schools programme, you will keep track of subscriptions and invoicing, maintaining a clear revenue tracker and flagging any outstanding payments to the founder. Clean record-keeping from the outset sets the business up well as we grow.

Your First 90 Days

Your immediate focus will be on: building trusted relationships with our beta schools and making sure every one of them is getting genuine value from the platform; nurturing the warm leads we have whilst generating new leads, to go from 10 to 40 schools.

In practice, this means your first month will be primarily relationship management and product feedback, getting to know each school, understanding what is working, and making sure their experience is smooth from the outset.

Person Specification

Essential

● Experience: 3 to 5 years in customer success, account management, or a schools-facing role.

● CRM experience: Confident working in a CRM. Experience setting one up or migrating to a new system is a strong advantage, as we are building our CRM infrastructure from scratch.

● Relationship builder: You build trust quickly, communicate clearly, and keep relationships strong over time.

● Organised and proactive: You manage your pipeline, follow up consistently, and never let things slip through the cracks.

● Mission-driven: You are energised by joining a startup at the ground level. You do not need to come from education, but you care about it.

● Commercially confident: You are comfortable communicating the value and terms of a commercial offer directly to schools.

● At home in ambiguity: You are comfortable in an early-stage environment where processes are still being built.

Desirable

● Experience working in or with secondary schools.

● Experience in a startup or early-stage business.

● Comfortable using AI tools to build efficient workflows, for example using tools such as Zapier, Make or similar to automate routine tasks.

Other Requirements

● An enhanced DBS check will be required prior to or on appointment.

Terms and Conditions

Day rate: £150–£180 per day (outside IR35). Final rate depends on experience.

Contract: An initial three-month contract, starting end of August 2026, with genuine potential to extend or become permanent.

Days: Minimum 12 days per month, maximum 20 days per month without prior agreement. This is a flexible, outcome-based engagement — well-suited to candidates who need genuine day-to-day flexibility, including those with caring responsibilities.

Location: Remote-first, with occasional travel to schools (expenses reimbursed for travel).

Bonus: A two-part performance bonus is available.

Part 1 — paid at contract end: £500 if 30 schools are actively engaged in beta testing; £1,000 if 40 schools are actively engaged.

Part 2 — deferred, paid January 2027: Up to £1,500 if 75% of the school cohort converts to paid Founder Schools at launch.

Notice period: 2 weeks on either side.

How to Apply

Send your CV and a covering letter (of not more than one page) to [email protected]

Pay: £150.00-£180.00 per day

Benefits:

Work from home

Experience:

start up: 2 years (preferred)

Work Location: Remote

Quick apply

Refine Your Search

head of customer experience jobs in lingfield, sry

Head of Customer Experience

Global Head of Customer Support

Head of Customer Strategy and Transformation Delivery

Head of Customer Experience

Head of Retail for the South (UK)

Head of Customer Experience - B2B Logistics

Head of Customer Experience

Head of Customer Success - Intuitive

Stock Controller

D2C Head of Customer Experience

Events Coordinator

Head of Customer Support

Head of Growth

Head of Client Experience

Head of Property and Health & Safety

Head of Events & Hospitality

Head of Client Services

Senior Customer Success Manager

Admissions Officer

Head of Streaming & Live Commerce Manager (TikTok)

I want to receive the latest job alerts for head of customer experience in lingfield, sry

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected