Outbound Supervisor
The Outbound Supervisor oversees daily outbound warehouse operations, ensuring all orders are picked, packed and dispatched accurately and on time.
The role is responsible for maintaining a smooth outbound flow, meeting service levels, and supporting strong team performance. You will work closely with the Warehouse Manager and wider operations teams to ensure daily targets are achieved.
Key Responsibilities
Outbound Operations
- Manage daily outbound activity across B2C and B2B orders
- Ensure all orders are processed accurately and dispatched within agreed SLAs
- Prioritise workload based on business needs, including aged orders
- Maintain high standards of accuracy, packaging and presentation
- Coordinate with Customer Services and Operations on urgent or non-standard requirements
- Ensure courier compliance across all shipments
- Support timely dispatch of store replenishment orders
- Work with Warehouse Admin to ensure labels and documentation are accurate and issued on time
- Resolve operational issues including system, scanning or workflow disruptions
Team Supervision
- Supervise outbound team activity on a day-to-day basis
- Ensure adherence to processes, standards and operational expectations
- Support workforce planning with the Warehouse Manager based on daily volumes
- Support onboarding and training of new team members
- Provide ongoing feedback to support performance and consistency
Quality and Control
- Work with Production to ensure correct packing standards for new products
- Maintain and update process documentation where required
- Monitor outbound quality, accuracy and compliance standards
- Investigate errors, damages and fulfilment issues, ensuring root cause is addressed
Performance and Improvement
- Identify and escalate risks to service, capacity or performance
- Support daily and weekly performance review with Warehouse Manager
- Drive reduction in errors, returns and customer issues
- Contribute to continuous improvement across outbound operations
General
- Follow all health, safety and operational procedures
- Provide support to the Warehouse Manager as required
- Provide cover during periods of absence when needed
- Support wider operational projects as required
What we are looking for
- Reliable, consistent and accountable
- Strong attention to detail and organisational skills
- Confident communicator with a calm approach under pressure
- Able to lead and support a team in a fast-paced environment
- Experience in warehouse, logistics or supervision is beneficial but not essential
