Jaguar Land Rover Cardiff is looking for an experienced, client-focused Service Advisor to join our busy Aftersales team. While experience within the motor industry is desirable, we are equally keen to hear from enthusiastic individuals with outstanding client service skills, a positive attitude, and a passion for delivering an exceptional experience.
Position: Service Advisor Jaguar Land Rover
Full time: 45 hours a week Monday to Friday between the hours 8:00am to 6:00pm
Contract: Full-time, Permanent
Saturday Rota: 8.00am to 1.00pm : on a rota basis paid as overtime
Position pays: up to £35,500 OTE, dependant on skills and experience
Location: Cardiff CF11 8AQ
The Role:
As a Service Advisor, you will play a key role in delivering an outstanding client experience throughout the service and repair journey. Acting as the vital link between our clients and the workshop team, you will ensure clear communication, efficient coordination, and a seamless aftersales experience from start to finish.
Key Responsibilities
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Managing client service and repair bookings.
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Preparing for client appointments and vehicle visits.
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Communicating workshop findings and recommendations clearly and professionally.
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Supporting clients in making informed decisions regarding additional work.
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Working confidently with digital systems in a paperless environment.
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Maintaining accurate records, job cards, costing information, and client communications.
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Delivering a client-first experience that reflects Jaguar Land Rover's modern luxury standards.
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Delivering class leading Modern luxury
About you:
We are looking for someone who has:
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A genuine passion for delivering exceptional client service.
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Excellent communication and relationship-building skills.
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Strong IT skills and confidence using digital systems.
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The ability to multitask and remain organised in a fast-paced environment.
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Excellent administrative and organisational skills.
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Strong attention to detail and accuracy.
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The ability to prioritise workloads effectively.
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A proactive approach and willingness to follow established processes and procedures.
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A full UK driving licence.
What We Offer
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30 days annual leave per year (including bank holidays) that will increase with length of service
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Birthday day off
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Contributory Pension Scheme
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Enhanced family leave policies
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Manufacturer and in-house training
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Staff discounts on parts and servicing, plus a free MOT
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Long Service Recognition Awards
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Life Assurance*
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Staff Car Scheme*
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Referral schemes
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Cycle to Work Scheme
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Employee Assistance Programme
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Sinclair Foundation support
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Career development opportunities across the Sinclair Group
If you're passionate about delivering exceptional service and want to develop your career with a prestigious brand, we'd love to hear from you.
Apply today with your CV and salary expectations and become part of the Aftersales team at Jaguar Land Rover Cardiff.
