It analyst Work, Jobs in Little Chalfont, Bkm (with Salaries)

Service Desk Analyst
Sysco —Hemel Hempstead
- Full-time
- Bilingual
- Customer service
- English
IT Support Analyst
QuadReal Property Group —London
- Full-time
- Microsoft Outlook
- Customer service
- Mentoring
- Annual leave
4d
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
End User Support Analyst
Clarksons —London
- Weekend availability
- Maintenance
- Windows
- Microsoft Office
IT Business Analyst
CAB International —Wallingford
- £38,006 - £44,713 a year
- Full-time
- Hybrid work
- Data analysis skills
- SQL
Quick apply
Business Systems Analyst (Cardiology PACS)
Optum —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
Academy IT Analyst
Bridewell —London
- Full-time
- Hybrid work
- No experience needed
- Travel
- IT
Quick apply
6d
IT Systems Analyst, Wembley Stadium
Delaware North —Wembley
- £36,000 a year
- Weekend availability
- Computer Science
- Customer service
- English
10d
2nd Line IT Support Analyst
Level Ten —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Travel
- IT
Quick apply
Retail IT Analyst
Michael Kors —London
- £40,000 - £50,000 a year
- Full-time
- Travel
- Organisational skills
- IT
5d
IT Analyst Support Specialist (London, UK)
Alantra —London
- Full-time
- Microsoft Powerpoint
- Azure
- Microsoft Office
23h
IT Systems Support Analyst
David Lloyd Clubs —Hatfield
- £35,000 a year
- Weekend availability
- Azure
- Windows
- Microsoft Office
- Employee discount
5d
IT Systems Support Analyst (Interim)
Institute of The Motor Industry —Hertford
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- SharePoint
- In-person
- Work from home
- Life insurance
Quick apply
5d
IT Systems Business Analyst
Forterro —London
- Hybrid work
- Data analysis skills
- Microsoft Office
- Analysis skills
Quick apply
8h
IT Service Desk Analyst
Montu UK —Winnersh
- £35,000 - £37,500 a year
- Full-time
- Analysis skills
- IT
- Communication skills
13d
Service Desk Analyst
London Business School —London
- Software troubleshooting
- Customer service
- Analysis skills
- Annual leave
- Gym membership
Quick apply
13d
IT Service Desk Analyst
Watson Farley & Williams —London
- Customer service
- IT
- Communication skills
IT Service Support Analyst
The National Archives —Kew
- £29,258 a year
- Full-time
- Windows
- Presentation skills
- Continuous improvement
- Annual leave
13d
IT Business Analyst - D365 Finance
Safetykleen —Brentford
- £65,000 - £70,000 a year
- Full-time
- English
- IT
- Employee assistance programme
- Employee discount
Quick apply
IT Analyst
Montu UK —Winnersh
- £35,000 - £37,500 a year
- Full-time
- Analysis skills
- IT
- Communication skills
13d

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Service Desk Analyst

Sysco -
Hemel Hempstead

Apply Now

Job details

Full-time

Qualifications

Bilingual
Customer service
MCSE
English
AWS
Swedish
ITIL
IT support
Computer networking
ServiceNow
Communication skills

Full job description

Full-time

Hemel Heampstead - Remote

Competitive

39hrs per week

Job Description

Service Desk Analyst - Swedish Speaking
UK and Ireland

Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation.

*This is a bilingual position where we are looking for fluent speaking/writing of English and Swedish*

Key Responsibilities

Address and resolve non-major incidents and service requests, logging all activity in ServiceNow
Deliver excellent customer service and professional support
Escalate or reassign unresolved incidents to appropriate teams
Analyse and resolve hardware/software issues using standard tools and methods
Document case details clearly in ServiceNow, including steps taken and customer impact
Meet/exceed defined performance metrics including CSat and QA standards
Continuously build knowledge of company-specific products and services
Create/update knowledge articles to support First Call Resolution and self-service
Participate in after-hours and on-call rotations to ensure 24/7 support coverage
Complete training objectives and uphold Sysco’s Mission and Values

Skills and Experience

Good experience in a Service Desk or similar IT support environment
Experience using ServiceNow ITSM workflows
Strong customer service, listening, and communication skills
Bilingual - English and Swedish (required)
Detail-oriented with solid judgment and initiative
Ability to troubleshoot and resolve technical issues independently
Knowledge of Microsoft Office365 and standard network tools
Ability to work remotely and as part of a team
Familiarity with ITIL principles

Education and Certifications

Degree or equivalent experience preferred
ITIL V4 / ITSM certification preferred
AWS and Microsoft MCSE certifications are a plus
Proficient in Microsoft Office365

Location: Hemel Heampstead, England

Additional Information

At Sysco International everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco International and we recognise that Sysco International can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.

Apply Now

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