Who Are The Menu Partners and What Do We Do?
We are a forward‑thinking food solutions business, built on a passion for quality, innovation, and exceptional service. As one of the UK’s leading end‑to‑end food partners, we bring together expertise in sourcing, manufacturing, logistics, and menu development to help our customers thrive in an ever‑changing market.
At The Menu Partners, we don’t just supply food, we create smarter, more efficient, and more sustainable ways of working. Our mission is to empower chefs, operators, and brands with the products, insight, and support they need to deliver outstanding food experiences every day
This is an exciting opportunity to be part of a highly regarded organisation dedicated to success and a positive, empowering culture.
About the Role
We are seeking an experienced Customer Service Representative to join our dynamic team, leading the delivery of exceptional live events.
The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.
Location: Bicester, Oxfordshire
Working hours: Sun – Thurs & Mon – Fri rotation 5 over 7 contracts
As a Transport Planner your key responsibilities will be:
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Plan and optimise delivery routes, ensuring timely and accurate service for our customers.
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Adapt routes in real-time to accommodate urgent changes or operational challenges.
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Ensure compliance with driver working hours and legal regulations, including the Working Time Directive.
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Collaborate closely with Transport Teams to feed operational data into future planning.
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Analyse delivery patterns, vehicle loads, and historical data to continually improve planning accuracy.
What We Are Looking For:
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Previous experience in transport planning, logistics, or a related operational role.
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Strong organisational skills with the ability to prioritise tasks effectively.
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Excellent communication skills for working with drivers, depot teams, and customers.
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Problem-solving mindset – adaptable and able to make decisions under pressure.
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Good IT skills and experience using route planning software or transport management systems.
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Attention to detail and accuracy in planning complex delivery schedules.
Desirable:
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Knowledge of HGV operations and regulations
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Experience in multi-depot logistics planning
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Understanding of transport KPIs and operational reporting
Why Join Us at The Menu Partners?
Join a fast-growing and innovative company that is redefining customer experiences in the culinary and event space. We offer an empowering team culture, the opportunity to work on exciting, well-managed events, and a supportive, resilient team environment.
We are committed to supporting your career growth with thorough training and ongoing development.
You can also enjoy benefits such as:
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20 Days holiday + Bank Holiday
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Company Pension Scheme
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Life Assurance Lunch Provided on Fridays
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Discounted Products
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Canteen
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Employee Assistance Programme
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Company Events
If you're ready to make an impact in a fast-paced environment and contribute to the success of The Menu Partners, apply today and join our team!
We are committed to being an equal opportunities employer.
