Branch leader Work, Jobs in Liverpool, Eng (with Salaries)

Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
10d
Branch Manager
loc8me —Liverpool
- £35,000 - £40,000 a year
- Overtime
- Administrative experience
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Store Manager
Toolstation —Huyton
- £31,459.09 a year
- Full-time
- Leadership
- Employee discount
Business Development Manager / Waste Consultant
Safetykleen —Liverpool
- £32,000 - £38,000 a year
- Full-time
- Sales
- Driving
- Negotiation
- Employee assistance programme
Quick apply
9d
Branch Manager- North West region
Travis Perkins —Liverpool
- Weekend availability
- Sales
- Communication skills
- Employee discount
Assistant Branch Manager- North West Region
Travis Perkins —Liverpool
- Full-time
Customer Service Consultant
HSBC Global Services Limited —Liverpool
- From £27,200 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
4d
Registered Care Manager – New Domiciliary Care Branch
Helping Hands —Wrexham
- Up to £45,800 a year
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Delivery Supervisor
Booker Group —Liverpool
- Customer service
- Supervising experience
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
3d
Workshop Manager
Northgate Vehicle Hire —Knowsley
- £40,921 a year
- Maintenance
- Employee discount
Quick apply
Part Time Branch Assistant (8HRS)
Booker Group —Liverpool
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
3d
Warehouse Support (m/f/d)
Fastenal Europe —St Helens
- Full-time
- Customer service
- Driving
- Warehouse experience
Quick apply
Nightshift Co-ordinator
Booker Group —Liverpool
- Supervising experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
3d
General Manager
Crowne Plaza Liverpool John Lennon Airport —Liverpool
- £54,000 a year
- Full-time
- Hotel
- Leadership
- Restaurant
- Employee assistance programme
Quick apply
Branch Manager
Travis Perkins —Wrexham
- Weekend availability
- Sales
- Communication skills
- Employee discount
4d
Hire Manager
Travis Perkins —Warrington
- Full-time
- Customer service
- Leadership
- Employee discount
11d
Deputy Branch Manager
AX —Warrington
- £37,326 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Employee assistance programme
- Employee discount
Quick apply
Registered Care Manager
Helping Hands —Southport
- Up to £44,800 a year
- Management
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Cash In Transit Driver
NCR Atleos —Warrington
- £35,766.10 a year
- Overtime
- Annual leave
- Employee discount
Quick apply
Branch Supervisor
Millercare Ltd —Leyland
- From £26,000 a year
- Full-time
- Microsoft Outlook
- Management
- Up to 50% travel
- Free parking
- Employee discount
Quick apply
2d

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Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
10 days ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

Management
English
Microsoft Office
Supervising experience
Leadership

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Application question(s):

So we can contact you quickly, what is your mobile phone number and email address?

Work Location: In person

Quick apply

Refine Your Search

branch leader jobs in liverpool, eng

Team Leader (Contact Cente)

Branch Manager

Store Manager

Business Development Manager / Waste Consultant

Branch Manager- North West region

Assistant Branch Manager- North West Region

Customer Service Consultant

Registered Care Manager – New Domiciliary Care Branch

Delivery Supervisor

Workshop Manager

Part Time Branch Assistant (8HRS)

Warehouse Support (m/f/d)

Nightshift Co-ordinator

General Manager

Branch Manager

Hire Manager

Deputy Branch Manager

Registered Care Manager

Cash In Transit Driver

Branch Supervisor

I want to receive the latest job alerts for branch leader in liverpool, eng

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