Customer advocate Work, Jobs in Liverpool, Eng (with Salaries)

Case Handler
Pinnacle Group —Liverpool
- £27,842 a year
- Full-time
- Hybrid work
- Case management
- Annual leave
- Employee assistance programme
Quick apply
Sales - Supervisor
New Look —Liverpool
- Part-time
- Microsoft Word
- Communication skills
7d
Visual Supervisor
New Look —Liverpool
- Full-time
- Microsoft Word
- Communication skills
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Employee Relations & Engagement Specialist- Field Based
Iceland —Deeside
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
- Free parking
- Store discount
9d
Customer Success Manager (CSM)
Delta Capita —Wrexham
- Full-time
- Hybrid work
- Financial services
Quick apply
Head of CRM, Loyalty and Retention
The Protein Works™ —Liverpool
- Full-time
- Presentation skills
- Work from home
- Employee discount
Quick apply
13d
Compliance Officer
Places for People —Northwich
- £26,318.31 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
14d
Performance Creative Creator
The Protein Works™ —Liverpool
- Full-time
Quick apply
UX Designer - Credit Cards (12 Month FTC)
Lloyds Banking Group —Chester
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- IT
- Financial services
12d
Medical Receptionist
Baby ultrasound clinic —Lytham St. Annes
- £13 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick apply
Supported Housing Worker
Stepping Stone Projects —Chorley
- £13,630.00 - £30,308.43 a year
- Part-time
9d
Hospital Account Manager
IQVIA —Liverpool
- Full-time
- Communication skills
13d
Associate Reproduction Management Specialist
Genus Plc —Rhuthun
- Part-time
- Programmable logic controllers
- Driving
Senior Product Designer
The Very Group —Liverpool
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Employee discount
Quick apply
SED Analyst
Places for People —Northwich
- £26,318.30 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Flexible schedule
6d
Account Manager (Sports Medicine)
Smith & Nephew —Liverpool
- Full-time
- Hybrid work
- Sales
- Travel
- Business
- Annual leave
- Employee discount
13d
Account Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Sales
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
6d
Critical Care Transport Assistant
St John Ambulance —Warrington
- £12.85 an hour
- Overtime
- Driving
- Patient care
- Employee assistance programme
- Employee discount
Service Engineer
Pointer Ltd —Liverpool
- Full-time
- Customer service
- Programmable logic controllers
- Travel
- Store discount
- Employee discount
Quick apply
14d

I want to receive the latest job alerts for customer advocate in liverpool, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Case Handler

Pinnacle Group -
Liverpool

Quick apply

Job details

Full-time
£27,842 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Case management

Full job description

Job Introduction

Pinnacle Group are looking for a Case Handler to provide support to the team to ensure the delivery of a consistent, customer focused service. In this role you will manage a caseload of service families who need wrap around care, providing daily check ins, regular updates and acting as a point of contact throughout their case management experience. Responsibilities include managing cases through to completion, attending meetings with RAMS providers to gain further insight into individual cases.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do. Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

This is a full-time, hybrid role requiring 2 days in the office on Mondays and Wednesdays. The role is Monday-Friday 8.30am-4.30pm.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities:

Reviewing submissions to the case management inbox and retrieving data from shared systems to collate a background narrative to present to RAMS counterparts.
Consistently communicating with families throughout the lifespan of their case with case management, scheduling regular check ins and reaching out where there has been progression with their case.
Running reports from NEC to aid proactive case addition
Acting as an advocate for service families experiencing the impact of case management.
Monitoring the case management inbox and distributing emails according to individual workload.
Exporting data from Defence Share to collate task lists for the team.

Key requirements:

Attention to detail: able to develop and implement multiple consistent processes in line with policy and contract requirements.
Customer Service: able to proactively put the customer first and objectively assess complaint investigations.
Organisation and time management: able to meet multiple deadlines.
Programme management: able to oversee several simultaneous projects, identify dependencies and work collaboratively to deliver objectives.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

customer advocate jobs in liverpool, eng

Case Handler

Sales - Supervisor

Visual Supervisor

Customer Experience Manager

Employee Relations & Engagement Specialist- Field Based

Customer Success Manager (CSM)

Head of CRM, Loyalty and Retention

Compliance Officer

Performance Creative Creator

UX Designer - Credit Cards (12 Month FTC)

Medical Receptionist

Supported Housing Worker

Hospital Account Manager

Associate Reproduction Management Specialist

Senior Product Designer

SED Analyst

Account Manager (Sports Medicine)

Account Manager

Critical Care Transport Assistant

Service Engineer

I want to receive the latest job alerts for customer advocate in liverpool, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected