customer care specialist Work, Jobs in liverpool, eng (with Salaries)

Customer Care Specialist
The Granite Group —Liverpool
- Up to £28,459 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Organisational skills
- Flexible schedule
Quick apply
14d
Senior Customer Service Advisor - Debt Support
StepChange Debt Charity —Chester
- £32,000 a year
- Full-time
- Hybrid work
- Analysis skills
Ward Hostess/Host
Medirest —Liverpool
- £12.71 an hour
- Hotel
Sea Logistics Operational Care Specialist, Export
Kuehne+Nagel —Liverpool
- Microsoft Excel
- Customer service
- English
Dental Receptionist
Mersey Care NHS Foundation Trust —Huyton
- £25,272 a year
- Part-time
- Word processing
1h
Casual Community Support Worker
Lancashire County Council —Skelmersdale
- £13 - £45 an hour
- Full-time
Driver - Linen/Laundry
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £25,272 a year
- Part-time
- Driving
- Rehabilitation centre
1d
Business Support Officer - Liverpool (L9)
Accomplish —Liverpool
- £13.45 - £14.05 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Military
- Employee assistance programme
- Referral programme
Quick apply
Sales - Sales Advisor - UK
New Look —Liverpool
- Full-time
- Microsoft Word
Customer Service Specialist
Zoll Medical Corporation —Runcorn
- Oracle
- Customer service
- English
Tesco Colleague - Wallasey King St Express
Tesco UK —Liverpool
- £13.28 - £14.55 an hour
- Part-time
1d
Customer Service - Customer Service Representative
The Granite Group —Liverpool
- £26,938 - £28,609 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
Administrator
Sandstone Care Group —Burscough
- £14.30 an hour
- 8 hour shift
- Customer service
- Administrative experience
- Human resources
- Employee discount
- Referral programme
Customer Service Representative - Part Time
The Granite Group —Formby
- £26,938 - £28,609 a year
- Part-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
5d
Care Home Administrator
Barchester Healthcare —Wirral
- £30,712.57 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
1d
Customer Service Representative
The Granite Group —Formby
- £25,877 - £27,515 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
Motability Specialist – Sales Executive
Lookers —Liverpool
- £25,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
Quick apply
12d
HR Business Lead
Parkhaven Trust —Maghull
- £35,767 a year
- Part-time
- Microsoft Office
- Bachelor's degree
- Human resources
- Free parking
- Life insurance
Quick apply
16h
Driver
Fresh Direct —Wigan
- £36,454 a year
- Full-time
- Communication skills
- Employee discount
Domestic Supervisor
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £25,760 - £27,476 a year
- Part-time
- Supervising experience
- Rehabilitation centre
1d

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customer care specialist jobs near liverpool, eng

Customer Care Specialist

The Granite Group -
Liverpool

Quick apply

Job details

Full-time
Up to £28,459 a year
14 days ago

Benefits

Flexible schedule

Qualifications

Microsoft Excel
Computer literacy
Organisational skills
Root cause analysis

Full job description

Looking for a new challenge? Do you have a passion for delivering exceptional service and good outcomes for customers? Are you compassionate, empathetic and an outstanding communicator?
We are looking for the very best people with the skills and experience required to help us meet our goals.
Do you have a hunger for taking your career to the next level?
If so, we have several roles available and one of those could be yours!

Role: Customer Care Specialist
Location: Liverpool City Centre on a Hybrid working basis
Working Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours a week
Salary: Up to £28,459 plus the potential to earn a performance based bonus

What you will be doing:

Supporting customers experiencing financial difficulties and/or vulnerability providing good customer outcomes meeting both customer and business needs
Providing great customer service (using models including TEXAS and IDEA) with the aim of a one call resolution
Assisting customers/businesses with debts owed – ensuring these are recovered meeting both the customer and business needs.
Responding to queries from clients and agents received by phone, email or letter in a courteous and helpful manner and ensuring that all information required is obtained and communicated.
Investigating cases where necessary and root cause analysis to improve processes going forward.
Collaboration with other departments for successful business and customer outcomes
Effectively communicating with third parties regarding mutual clients, maintaining the professional relationship
Maintaining accurate records of any correspondence received from the client regarding payment or payment plans.
Other duties where applicable

What we’re looking for

Credit Control department experience within the Insurance Industry (preferred but not essential)
Experience supporting vulnerable customers and customers experiencing financial difficulties via telephone.
Taking ownership – ensuring all tasks/duties are completed in full.
Good organisational skills and ability to prioritise own workload effectively.
Pro-active thinker, able to solve problems independently as they arise.
Ability to investigate cases and implement corrective actions as required.
Computer literate with strong Microsoft Excel skills
Ability to communicate well at all levels both verbally and in writing.

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

We run through walls for our customers and each other
We challenge the status quo
We succeed when we help those around us succeed
We decide quickly when the smart thing to do is use our judgement

Benefits:

A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
24/7 mental health support & free counselling available
Grow with us: Through career fairs, leadership programs, and learning on the go!
Flexible benefits, including early access to salary via our internal platform
Hybrid working options to support work-life balance and individual needs
Recognition awards, social events & more

Our Commitment to our colleague’s:
These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

Mindful Employer – championing mental health and wellbeing
Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
Menopause Friendly accredited – supporting every stage of life
️ Armed Forces Covenant signatory – honouring those who serve
️ Armed Forces Defence employer recognition scheme - Supporting those who serve
Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
Best Place to Work for Development – proud to be investing in people’s future
‍• Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.

 Visa Requirements

Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

 We’re Here to Support You

We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or
a bit of extra support, we’ll work with you to make sure you can do your best work.

#LI-MM1

Quick apply

Refine Your Search

customer care specialist jobs in liverpool, eng

Customer Care Specialist

Senior Customer Service Advisor - Debt Support

Ward Hostess/Host

Sea Logistics Operational Care Specialist, Export

Dental Receptionist

Casual Community Support Worker

Driver - Linen/Laundry

Business Support Officer - Liverpool (L9)

Sales - Sales Advisor - UK

Customer Service Specialist

Tesco Colleague - Wallasey King St Express

Customer Service - Customer Service Representative

Administrator

Customer Service Representative - Part Time

Care Home Administrator

Customer Service Representative

Motability Specialist – Sales Executive

HR Business Lead

Driver

Domestic Supervisor

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