Job Description
Job Title: Dedicated Contract Support Officer Location: Canary Wharf
Rate: £14.95 per hour
Contracted Hours: Flexible to work days, nights and weekend - Minimum 16 shifts per month
We offer above industry standards benefits to our employees such as;
- Access to Virtual GP
- Above industry standards Employee Assistance Programme
- Group Life Assurance
- Personal Pension
- Cycle to Work Scheme
- Tech Scheme
- Company Sick Pay Scheme
- Long Service Awards
- Recognition Awards
- Comprehensive Training
- Discount Platform
- Wellbeing Platform
Responsibilities:
Deliver outstanding customer service to staff and visitors
Take an active interest in, and give commitment to the client
Ensure that the environment and service is truly excellent and beyond expectation
Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey
Be flexible and adaptable to all tasks or challenges
Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated
Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear ,courteous,polite, professional and respectful
Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount
Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion
Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe
execution and practice. There may also be a need to become a fire marshal and first aider if applicable all training will be provided
All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed,
understood, and followed
Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation
Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard
Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations
To complete any other reasonable task as instructed by your line manager or other Senior Manager,
either UniTrust or at the request of the Client and/or tenants
To support internal and external audit processes from UniTrust Security representatives, Client/Tenant
Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks
To act with integrity and in the best interests of the company in a safe, compliant, and ethical manner
To be resilient to working in the most sensitive environments, always dealing with any conflict with a
respectful and empathic approach
Be prepared to manage a wide variety and diversity of scenarios, people, and challenges
Assist in the induction, development, or ongoing training of new team members across the disciplines
where appropriate
Act in accordance with Company Policies and Procedures and our Code of Conduct
Essential Skills:
Valid SIA Security Guarding or Door Supervisor Licence
Excellent oral, written communication skills, interpersonal skills, and confidence
Exceptional customer service skills
Reliable, trustworthy, and punctual
Physically able to conduct all responsibilities associated with the roles documented
Computer literate and confident with the use of Microsoft Office programmes
Demonstrate an awareness of security threats which remain relevant and up to date in the context of the current environment
Flexibility regarding working practices, hours and responsibilities
Don’t miss out on this fantastic opportunity to join our team as a Dedicated Contract Support Officer !
Unitrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
Please note, any job offered is subject to satisfactory pre-employment and five year work history security vetting checks according to BS 7858:2019
