Head of customer service Work, Jobs in Liverpool, Eng (with Salaries)

Customer Service Advisor (FTC up to 12 Months)
CMA CGM —Liverpool
- Temporary
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Customer Voice and Complaints Manager
MagentaLiving —Birkenhead
- £45,000 - £48,000 a year
- Communication skills
- Teaching
- Free parking
- Annual leave
10d
Client Manager - Events
Showforce —Liverpool
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
Senior Contracts Manager
Reed In Partnership —Liverpool
- £50,000 - £60,000 a year
- Full-time
- Analysis skills
- Annual leave
Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
13d
Customer Experience Team Member (Workwear Division)
Heatons Group Ltd —Wirral
- From £26,750 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
- Health & wellbeing programme
- Work from home
Quick apply
Sales Support Coordinator
CMA CGM —Liverpool
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
Legal Executive (Sales Progressor)
Keepmoat Homes —Liverpool
- Full-time
- Management
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount
13d
General Manager
Crowne Plaza Liverpool John Lennon Airport —Liverpool
- £54,000 a year
- Full-time
- Hotel
- Leadership
- Restaurant
- Employee assistance programme
Quick apply
Liverpool Trade Activation Executive
Jubel —Liverpool
- £30,000 a year
- Weekend availability
- Bar
- Public speaking
- Presentation skills
Claims Handler
The Granite Group —Liverpool
- £28,747 - £38,160 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
9d
People & Service Manager
River Island —Liverpool
- Weekend availability
- Sales
- Customer service
- Retail management
- Annual leave
- Employee discount
Quick apply
Senior Programme Officer (Assets)
The Riverside Group —Liverpool
- £46,797.60 - £51,550.48 a year
- Full-time
- Microsoft Office
- Project management
- Contracts
3d
Office Manager
Police Federation of England and Wales —Liverpool
- £32,000 - £40,000 a year
- Full-time
- Management
- Microsoft Office
- Team management
- Free parking
- Employee assistance programme
Quick apply
Senior Sales Negotiator
Atlas Estate Agents —Liverpool
- £25,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Store discount
Quick apply
Head of Programme - GBE-N
Rolls-Royce SMR —Warrington
- £110,400 - £147,000 a year
- Full-time
- Hybrid work
- No degree
- Travel
4d
Operations Finance Business Partner
Reed In Partnership —Liverpool
- £48,500 - £57,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
- Annual leave
- Flexible schedule
Customer Service Representative
The Granite Group —Formby
- £25,877 - £27,515 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
Data Privacy Co-Ordinator
Home Bargains —Liverpool
- £35,000 - £40,000 a year
- Microsoft Office
- Administrative experience
- Human resources
- Store discount
- Employee assistance programme
Quick apply
6d
Business Development Manager - Intermodal (FTC, up to 12 months)
CMA CGM —Liverpool
- Temporary
- Hybrid work
- Business development
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for head of customer service in liverpool, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

head of customer service jobs near liverpool, eng

Customer Service Advisor (FTC up to 12 Months)

CMA CGM -
Liverpool

Apply Now

Job details

Temporary

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Customer service
Logistics
Analysis skills
Organisational skills
Communication skills

Full job description

ID: 585615

Location:
Liverpool, GB

#job-location.job-location-inline { display: inline; }
Customer Service Advisor (FTC up to 12 Months)

CMA CGM | ABOUT US

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

MAIN PURPOSE

The job holder will be responsible for delivering a high standard of customer service throughout the shipment process, acting as a key point of contact for customers, internal departments, suppliers, overseas agencies and transport partners. The role will support day-to-day operational activity, customer enquiries, bookings, shipment updates, issue resolution and service delivery, ensuring customers receive timely, accurate and professional communication.

The role is suited to candidates with a strong customer service mindset who are adaptable, organised and able to work across different customer service functions. This may include supporting key account activity, general customer service coordination, shipment administration, customs-related checks, invoice queries, KPI performance and process improvement.

The job holder will work closely with Team Leaders, Managers and wider business stakeholders to maintain service quality, support continuous improvement and ensure both customer expectations and business targets are consistently met

MAIN RESPONSIBILITIES

Provide high-quality customer service by telephone, email and face to face, ensuring enquiries are handled professionally, efficiently and in line with customer expectations.
Act as a key point of contact for customers throughout the shipment process, providing accurate updates, resolving issues and escalating matters where appropriate.
Maintain and enhance customer satisfaction levels, supporting business growth, customer retention and cross-selling opportunities.
Support customer-specific KPI targets, including response times, case resolution, order accuracy, on-time communication and overall service quality.
Work proactively with internal departments, trade teams, overseas agencies, suppliers, transport partners and customers to ensure a joined-up and consistent service.
Support booking activity where required, including import, export and cross bookings, ensuring accuracy of information and timely communication.
Provide shipment and vessel updates where required, ensuring customers and relevant internal stakeholders are kept informed.
Inform customers of late or failed collections, delivery issues or operational delays, providing alternative solutions wherever possible.
Handle customer complaints in a professional manner, identifying solutions that meet customer expectations and escalating where necessary.
Complete invoicing queries, apply relevant freight and ancillary charges in line with tariffs, and support invoice dispute resolution with the relevant internal teams.
Build effective relationships with customers and stakeholders, including key account or VIP customers where required.
Ensure required criteria are in place before completion of release or delivery requests, including bills, payment, release authorisation and clearance status.
Support customs clearance checks and import/export customs activity where required, helping to avoid unnecessary delays or wasted journeys.
Support the implementation and review of SOPs/COPs, ensuring customer requirements are understood and processes remain effective.
Complete relevant reports, provide operational updates and support Team Leaders and Managers with day-to-day activity.
Contribute ideas for process, procedure and service improvements to improve customer experience, productivity and operational performance.
Maintain a strong working knowledge of internal and external systems, logistics platforms, shipping processes, maritime regulations and relevant customer service procedures.

WHAT ARE WE LOOKING FOR | KNOWLEDGE, SKILLS AND EXPERIENCE

Demonstrable background in a Customer Service environment (Shipping or Logistics experience a significant advantage)
Excellent analytical skills, able to collate and analyse data and information with high attention to detail
Exceptional communication skills, with the ability to build rapport and effective working relationships with key stakeholders, both internally and externally
Excellent organisational and prioritisation skills, with high levels of resilience and the ability to manage multiple priorities in a fast-paced, customer-facing environment
Proactive problem-solving skills
Strong team player, able to build and sustain team morale and engagement.

Not only do we offer a competitive salary, we also offer a generous benefits package including:

25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
Discretionary annual bonus
Enhanced pension scheme up to 15% total contribution
Life assurance x4
Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
Private healthcare (BUPA), BUPA Dental Plan + Healthcare Cash plan, including an Employee Assistance Programme
Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
Hybrid Working
Cycle to work scheme/ Season ticket loans
Enhanced policies including Maternity & Paternity
Employee recognition awards
Considerable scope for personal and professional growth through the CMA CGM Academy

CMA CGM Group is proud to define itself as a family business built on strong human values.

Excellence
Exemplarity
Imagination
Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities!

Apply Now

Refine Your Search

head of customer service jobs in liverpool, eng

Customer Service Advisor (FTC up to 12 Months)

Customer Voice and Complaints Manager

Client Manager - Events

Senior Contracts Manager

Senior Customer Resolution Officer

Customer Experience Team Member (Workwear Division)

Sales Support Coordinator

Legal Executive (Sales Progressor)

General Manager

Liverpool Trade Activation Executive

Claims Handler

People & Service Manager

Senior Programme Officer (Assets)

Office Manager

Senior Sales Negotiator

Head of Programme - GBE-N

Operations Finance Business Partner

Customer Service Representative

Data Privacy Co-Ordinator

Business Development Manager - Intermodal (FTC, up to 12 months)

I want to receive the latest job alerts for head of customer service in liverpool, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected