head of customer service Work, Jobs in liverpool, eng (with Salaries)

Head of Owner Success
Sykes Holiday Cottages —Chester
- £70,000 - £80,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
Quick apply
13d
Block Director / Head of Block
Legacie Management & Lettings —Liverpool
- £75,000 - £100,000 a year
- Full-time
- In-person
- Phone etiquette
- Leadership
Quick apply
12d
Client Manager - Events
Showforce —Liverpool
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick apply
General Manager - Liverpool Area
Pret A Manger —Liverpool
- From £36,400 a year
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee discount
Office Administrator - Head Office
Nationwide Produce PLC —Southport
- Part-time
- Microsoft Excel
- Accounting
- Free parking
- Life insurance
Quick apply
Head of Assets
Crosby Housing Association —Liverpool
- £48,000 - £55,000 an hour
- Full-time
- Administrative experience
- Data entry
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Head of Transformation
Matalan —Liverpool
- Full-time
- Employee discount
Quick apply
12d
Relief Supervisor
Admiral Slots —Liverpool
- £12.75 - £13.25 an hour
- Part-time
Communications Manager
BAE Systems —Warton
- £65,498 a year
6d
Bar staff / 6910 - The Frank Hornby, Maghull
J D Wetherspoon plc —Liverpool
- £12.81 an hour
- Weekend availability
- Bar
- No experience needed
- Hotel
- Employee discount
6d
Customer Operations Manager
FRC Group —Liverpool
- £41,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
6d
People Services Officer
NewPrinces Group —Liverpool
- Microsoft Excel
- Customer service
- Microsoft Office
Head Chef - Birkenhead
Chartwells —Birkenhead
- £39,000 a year
- Weekend availability
- Customer service
- Cooking
- Communication skills
- Employee discount
Paralegal
CEL Solicitors —Liverpool
- £24,500 - £26,500 a year
- Bar
- Communication skills
- Annual leave
- Work from home
Quick apply
Venue Manager
Admiral Slots —Chorley
- £30,811 a year
- 8 hour shift
- Customer service
General Manager
MLA Ltd —Liverpool
- Full-time
- IT
- In-person
- Leadership
- Annual leave
Quick apply
2d
Customer Service Manager
Chemist4U —Skelmersdale
- Weekend availability
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Bar staff / 2572 - The Welkin, Liverpool
J D Wetherspoon plc —Liverpool
- £12.81 an hour
- Weekend availability
- Bar
- No experience needed
- Hotel
- Employee discount
4d
TEAM MEMBER
KFC —Liverpool
- Up to £12.71 an hour
- Part-time
- Employee assistance programme
- Employee discount
2d
Supervisor
Admiral Slots —Chester
- £13.45 an hour
- Full-time

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Head of Owner Success

Sykes Holiday Cottages -
Chester

Quick apply

Job details

Full-time
£70,000 - £80,000 a year
13 days ago

Benefits

On-site gym
Company pension
Company events
Paid volunteer time
On-site parking

Qualifications

Analysis skills
Presentation skills
Account management
Communication skills

Full job description

Head of Owner Success

Location: Chester, with UK-wide travel
Salary: Up to £80,000 + Annual Bonus + Excellent Benefits
Reporting to: Portfolio Director

About Us

Sykes Holiday Cottages is a business with big dreams and bold ambition. With over 30 years of industry experience, over 15 regional brands, and more than 23,000 holiday homes across the UK and Ireland, we’ve become one of the UK’s fastest-growing holiday let agencies.

What started as a family-run business has grown into a vibrant team of passionate people delivering exceptional experiences for guests and property owners alike.

Part of Forge Holiday Group, we’re building a culture where ambition, creativity and collaboration thrive.

We value diversity and inclusion and encourage everyone to bring their authentic self to work. Need adjustments during the recruitment process? Just ask — we’re happy to help.

About the Role

We’re looking for an experienced and commercially focused Head of Owner Success to lead and shape our owner proposition.

Reporting to the Portfolio Director, you’ll take ownership of the Owner Success strategy, leading a national, multi-layered team across Sykes based in Chester and our Regional Brands. You'll use data, owner insight and AI-powered tools to drive growth, improve retention and deliver exceptional owner experiences.

This is a senior role with regular UK travel and the opportunity to influence strategy and drive performance at the highest level.

What You'll Be Doing

Lead and develop high-performing teams across Owner Success and Property Services

Shape and deliver the long-term Owner Success strategy

Own key performance metrics including, Portfolio Growth, Owner Retention, NPS and P&L performance

Build strong relationships with key and strategic property owners

️ Drive operational excellence and collaborate across Commercial, Marketing, Technology and Operations

✈️ Represent Sykes across the UK through owner engagement, regional visits and industry events

What We're Looking For

We’re looking for a strategic and commercially minded leader who combines big-picture thinking with operational excellence and has the credibility to influence at senior level.

You’ll bring:

✅ Significant experience in a senior leadership role within Owner Success, Customer Success, Account Management, or a related field

✅ Experience within the holiday, travel, property management, marketplace, or a similar customer-focused sector would be highly advantageous

✅ A proven track record of building, leading and scaling high-performing teams, with experience developing talent and driving a strong performance culture

✅ Strong analytical capability and experience using data, insights and performance metrics to drive decision-making and improve outcomes

✅ Exceptional communication and influencing skills, with confidence engaging and building alignment across senior stakeholders and executive teams

✅ Experience operating with a strong commercial mindset in an operational environment, balancing customer outcomes with business performance

✅ Confidence presenting and influencing at leadership and board level

✅ A willingness to travel regularly across the UK

Our Benefits

✈️ 33 days holiday + up to 5 extra with long service
Buy additional holiday
Birthday off
✋ 2 volunteering days
Enhanced parental leave
Pension contributions
Discounted stays at Forest Holidays & Sykes Cottages
❤️‍ Health cash plan & life assurance
Training & development opportunities
24/7 mental health support
‍ ️ On-site gym & parking at Chester HQ
Employee savings scheme
Long service awards & company events

✨ Join us and help shape the future of Owner Success at Sykes Holiday Cottages.

Apply today.

Quick apply

Refine Your Search

head of customer service jobs in liverpool, eng

Head of Owner Success

Block Director / Head of Block

Client Manager - Events

General Manager - Liverpool Area

Office Administrator - Head Office

Head of Assets

Head of Transformation

Relief Supervisor

Communications Manager

Bar staff / 6910 - The Frank Hornby, Maghull

Customer Operations Manager

People Services Officer

Head Chef - Birkenhead

Paralegal

Venue Manager

General Manager

Customer Service Manager

Bar staff / 2572 - The Welkin, Liverpool

TEAM MEMBER

Supervisor

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