Head of operational delivery Work, Jobs in Liverpool, Eng (with Salaries)

Head of Operational Delivery
Pennington Choices Ltd —Warrington
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Annual leave
3d
Head of Block
Legacie Management & Lettings —Liverpool
- £75,000 - £85,000 a year
- Driving
- In-person
- Phone etiquette
Quick apply
2d
General Manager
MLA Ltd —Liverpool
- Full-time
- IT
- In-person
- Leadership
- Annual leave
Quick apply
11d
Customer Operations Manager
FRC Group —Liverpool
- £41,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
Head of Mobilisation & Programme Delivery
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
Quick apply
7d
Client Development Manager
Sykes Holiday Cottages —Chester
- Up to £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Contracts
Quick apply
Operations Manager - Repairs
OnwardHomes —Liverpool
- £59,800 a year
- Call to connect
- Construction
- Leadership
- Communication skills
- Annual leave
- Employee discount
9d
Customer Care & Office Coordinator
Westlab Ltd —Knowsley
- £26,500 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
3d
Head of Transformation
Matalan —Liverpool
- Full-time
- Employee discount
Quick apply
PA to Head of Facilities Management
FI Facilities Management —Chorley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
Implementation & Training Lead
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Management
- Laboratory experience
- Computer networking
- Employee assistance programme
Quick apply
Head of Kit Operations
Liverpool Football Club —Liverpool
- Analysis skills
- Supervising experience
- Travel
- Employee assistance programme
- Employee discount
11d
Service Operations Coordinator
Healthcare Matters —Llay ED
- Up to £30,000 a year
- Full-time
- Customer service
- English
- Continuous improvement
- Free parking
- Employee discount
Quick apply
4d
Head of Business Operations
The Brain Charity —Liverpool
- £32,000 a year
- Part-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Annual leave
Quick apply
9d
Streetworks Trainer and Assessor
ABS Commercial Solutions —Buckshaw Village
- £32,000 - £43,000 a year
- Full-time
- Travel
- Human resources
- Communication skills
- Free parking
- Referral programme
Quick apply
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
7d
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Duty Operations Manager
Edu-Lettings UK Ltd —Chorley
- £26,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
11d
Head of People & Culture
Willowbrook Hospice —Prescot
- £44,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- No degree
- Free parking
- Work from home
Quick apply
9d
Assistant Registered Manager
Independence Support Ltd —Birkenhead
- £30,000 - £32,500 a year
- Full-time
- Management
- Organisational skills
- In-person
Quick apply
3d

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head of operational delivery jobs near liverpool, eng

Head of Operational Delivery

Pennington Choices Ltd -
Warrington

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Job details

Full-time
£60,000 - £70,000 a year
3 days ago

Benefits

Health & wellbeing programme
Additional leave
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time
Referral programme
Car scheme
Sick pay

Qualifications

Administrative experience
Organisational skills
Communication skills

Full job description

We’re currently looking for a dynamic and results-driven Head of Operational Delivery to support and lead with purpose, drive continuous improvement, and deliver operational success across the organisation. If you’re someone who brings energy, innovation, and a passion for high performance, this could be your next big opportunity to really have influence.

About the role

The Head of Operational Delivery (Hub) is responsible for leading and optimising the planning, scheduling, coordination and administrative support functions across the business. This role ensures efficient deployment of operational resources, effective workflow management, and a high‑performing administrative hub that supports delivery teams and enhances service performance.

You will take an active and leading role in process review, optimisation and ownership, acting as Operational business owner for system/software implementation and development.

You be a key player as the business moves into a period of growth and significant transformation and offers an opportunity to shape our service delivery for the future.

About You

You will be a strategic and operational leader with experience managing planning, scheduling, coordination or administrative teams in a fast‑paced, service‑driven environment. You excel in process optimisation, people leadership, cross‑department collaboration and ensuring teams have the structure and clarity needed to succeed.

You will be accountable for the delivery, performance, and evolution of The Hub. Your leadership will ensure a coordinated, efficient, and scalable operational support function across all service lines.

Role Responsibilities / Objectives

Lead and develop the Planning, Scheduling and Administration Hub to ensure effective operational support.
Oversee resource planning to ensure optimal scheduling and allocation of surveyors, analysts and project teams.
Drive process improvements and workflow efficiency across operational support functions.
Ensure accurate and timely administration of job bookings, documentation, reporting and client communication.
Implement performance metrics, dashboards and reporting to monitor efficiency and service standards.
Work closely with operational leaders to forecast demand and plan capacity.
Provide leadership, coaching and development for hub team members.
Liaise with clients, suppliers and internal departments to resolve issues and maintain service quality.
Support digital transformation initiatives, including scheduling software and workflow tools.
Produce centralised reporting for scheduling performance, utilisation, productivity, workflow stability, and admin accuracy.
Use data to identify inefficiencies, operational risks, and opportunities for continuous improvement.
Build a culture of accuracy, responsiveness, collaboration, and operational discipline.
Set clear objectives, KPIs, workflow expectations, and performance standards.
Contribute to readiness for UKAS (Asbestos), other external audits, and internal governance activities through robust admin processes.

Role requirements, skills and/or experience

Experience managing high-volume scheduling, coordination, planning, or operational support teams.
Familiarity with field based service delivery environments (compliance, repairs, housing, or utilities).
Strong understanding of workflow optimisation, capacity planning and service delivery operations.
Proficiency with scheduling systems, CRM, operational software platforms, and data tools.
Exceptional organisational skills and attention to detail.
Ability to lead a multidisciplinary team supporting multiple service lines.
Strong communication and stakeholder management abilities.
Resilient, structured, and capable of managing fast-paced environments.
Continuous improvement mind-set with a focus on efficiency and quality.

Benefits / The Package

Pennington Choices has been recognised by Best Companies as being a very good employer each year since 2018. We offer a working environment that is stimulating, where our people are given the tools they need to help shape their careers. With approachable and supportive line management and a proven track record of promoting from within, we encourage our people to be the best they can be, and we provide them with training, variety and support to help them grow.

We also provide colleagues with:

Competitive salary and transparent salary bands
Commitment to super flexible and remote hybrid working where applicable

• 37.5-hour working week • 26 days annual leave plus 8 Bank Holidays (pro rata)

Additional leave for length of service up to 31 days each year
Opportunity to buy additional annual leave or sell surplus leave
Enhanced employer pension contributions of 4% when you contribute 6%
Enhanced maternity and paternity pay
Regular Learning and Development opportunities
Regular company social events including an annual summer BBQ
Cycle to work scheme, offering savings of at least 32%* on a new bike and cycle safety accessories
Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
Access to an online platform providing employee discounts on hundreds of high street brands
Access to private healthcare
Paid sick leave allowance each year
Free eye tests and contribution towards new glasses/frames
Access to Employee Assistance Programme
Referral programme offering up to £1,000
Access to paid volunteering days in support of local charities/initiatives
Length of service reward
Wellness programmes including annual flu jab

Here’s a little more about us

Pennington Choices is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals without regard to race, religion, gender, age, disability, or any other protected characteristic.

Since 2000, we’ve delivered expert property surveying and consultancy services to over 800 public sector organisations. Our work spans a wide range of disciplines, including:

Asbestos management
Fire safety services
Asset management
Compliance audits
Project management
Cost consultancy
Retrofit services
Technical advisory support

We operate across key sectors such as social housing, the NHS, education, and government, helping clients maintain safe, compliant, and efficient buildings.

Our people are at the heart of everything we do, and we live by our values:: resilient, brave, and respectful. This is an exciting time to join us. We are a business with a strong track record of growth, trusted by clients across housing, health, education, and commercial sectors to deliver safe, sustainable, and high-quality services.

As part of the Mears Group, and as a proud B Corporation, we are well-positioned to continue growing while making a positive impact on our people, clients, communities, and the environment. Our head office is a converted barn in the scenic Cheshire countryside, with another regional office in Bromley. We’ve been recognised as Employer of the Year at both the Warrington and South London Business Awards.

Apply Now

Refine Your Search

head of operational delivery jobs in liverpool, eng

Head of Operational Delivery

Head of Block

General Manager

Customer Operations Manager

Head of Mobilisation & Programme Delivery

Client Development Manager

Operations Manager - Repairs

Customer Care & Office Coordinator

Head of Transformation

PA to Head of Facilities Management

Implementation & Training Lead

Head of Kit Operations

Service Operations Coordinator

Head of Business Operations

Streetworks Trainer and Assessor

Head of Field Service Operations (UK & Ireland)

Head of Service Delivery

Duty Operations Manager

Head of People & Culture

Assistant Registered Manager

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