About Us
Taylored Facilities Management Ltd is a long-established, multi-disciplinary facilities management company delivering electrical, mechanical, drainage and building fabric services across a wide range of commercial clients throughout the North West and beyond.
Due to continued growth and an expanding client base, we are looking to recruit an organised, proactive and customer-focused Reactive Helpdesk Coordinator to become a key part of our operations team.
This is a fast-paced and rewarding role where no two days are the same. You will be the first point of contact for our clients and play a crucial role in ensuring reactive maintenance issues are dealt with quickly, professionally and efficiently.
The Role
As a Reactive Helpdesk Coordinator, you will be responsible for managing reactive maintenance requests from initial call through to completion and invoicing.
Working closely with engineers, subcontractors and clients, you will ensure that works are allocated promptly, service level agreements are achieved and clients remain informed throughout the process.
Key Responsibilities
- Managing reactive maintenance jobs from initial client contact through to completion.
- Logging and raising jobs on the company management system.
- Scheduling and allocating engineers and subcontractors efficiently.
- Monitoring job progress and ensuring contractual response times and SLAs are met.
- Providing regular updates to clients and maintaining excellent communication throughout the lifecycle of each job.
- Obtaining quotations from subcontractors and suppliers where required.
- Chasing updates, completion notes and certification from engineers and subcontractors.
- Escalating urgent issues to management where necessary.
- Assisting with invoicing and job close-down procedures.
- Maintaining accurate records and ensuring all information is captured correctly within company systems.
- Supporting the wider administration and operations team when required.
About You
We are looking for someone who thrives in a busy environment and enjoys problem solving and coordinating multiple activities simultaneously.
The ideal candidate will have:
- Previous experience in a helpdesk, scheduling, facilities management, maintenance or service coordination role.
- Experience working within a reactive maintenance environment would be highly advantageous.
- Excellent communication and customer service skills.
- Strong organisational and time management abilities.
- The ability to prioritise workloads and remain calm under pressure.
- Good IT skills including Microsoft Office packages.
- Experience using CAFM or job management software such as SimPro, Eworks, Joblogic or similar would be advantageous.
- A positive attitude and a willingness to learn and develop.
What We Offer
- Competitive salary of £28,000 - £30,000 depending on experience.
- NEST pension scheme.
- Free on-site parking.
- Opportunities for career progression and development.
- Supportive and friendly working environment.
- The opportunity to join a growing and ambitious business with exciting plans for the future.
Why Join Taylored FM?
At Taylored FM, we pride ourselves on delivering excellent service and building long-term relationships with our clients and our team.
If you enjoy working in a fast-paced environment, solving problems and making a real difference to clients every day, we would love to hear from you.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Free parking
- On-site parking
Application question(s):
- Do you have previous experience working within a facilities management, maintenance, engineering or service coordination environment?
Experience:
- Helpdesk Administrator: 3 years (required)
Work Location: In person
