Are you looking for a rewarding role? Do you have a positive outlook, professional attitude and are you passionate about delivering personalised care to people living with cancer? If the answer is yes, then this may be the right job for you. We are looking to appoint a dynamic, enthusiastic and motivated individual to join our Macmillan Cancer Information and Support Centre as an Assistant. This is a 20 hours, permanent position over 3 days covering Monday to Friday
The Macmillan Information and Support Assistant will be based “front-of-house” in the Centre to triage enquiries, provide personalised information and support about cancer services, to enable people to navigate the health and social care system and make choices that are best for their cancer and their life.
The post holder will be required to supervise and guide volunteers in the absence of the MCIM and advisor. They will demonstrate excellent organisational skills and communication skills and act autonomously in managing emotive and complex situations. The post-holder will support the delivery of the National Cancer Strategy by coordinating and attending specific events to raise awareness of early diagnosis / health prevention. They will also take an active role in enabling people affected by cancer to become self-supportive i.e. coordinating health and well-being events.
For an informal discussion please contact:
Julie Morrish, Lead Cancer Nurse
0151 6785111 ext 7035 or
[email protected]
Assess and interpret the needs of individuals attending/contacting the service responding effectively to their needs providing a professional quality service
Triage individuals face-to-face or by telephone/email and work autonomously to prioritise needs
Deal with difficult and highly emotive situations in a sensitive manner
Provide information and signposting to other supportive services and liaise with clinical staff to support patients and carers
Provide a confidential listening service and empathic support to staff affected by cancer
Provide a wide range of administrative and clerical support to the MCIM including data collection, stock taking, report writing, including annual report and operational policy
Organise the day to running or service, organising meetings, bookings rooms, responding to email enquiries
Education of health care professionals regarding the needs of cancer patents and the information and support available
Educate cancer patients regarding ‘health and wellbeing’
Work collaboratively with clinical / non-clinical services internal and external to the organisation to provide a seamless service which is responsive to individual patient’s needs
Participate in patient and public involvement activities to promote the service including awareness and promotional events outside of the centre
Supervise and support volunteers within the team to provide a welcoming and responsive service to users, and support the manager in providing a high quality service
All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.
Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.
We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.
We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.
The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.
Please see Job overview and attached Job description for further information about the Macmillan Information and Support Assistant position available at WUTH.
