Market leader Work, Jobs in Liverpool, Eng (with Salaries)

Call Centre Trainer
Sureserve —Liverpool
- £30,000 - £34,000 a year
- Continuous improvement
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
11d
Operations Director
Dr Yusra Clinic —Liverpool
- From £65,000 a year
- Full-time
- Management
- Analysis skills
- Travel
Quick apply
4d
General Manager
MLA Ltd —Liverpool
- Full-time
- IT
- In-person
- Leadership
- Annual leave
Quick apply
12d
Recruitment Administrator
Sureserve —Liverpool
- £27,976 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Work from home
- Employee assistance programme
Quick apply
Sales - Sales Advisor - UK
New Look —Liverpool
- Full-time
- Microsoft Word
Internal Engagement and Events Partner
Forge Holiday Group Ltd —Chester
- Up to £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- AI
Quick apply
11d
Store Manager
Aldi —Chorley
- £52,910 - £69,000 a year
- Annual leave
Short-term Temporary Team Member
NEXT —Liverpool
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
3d
Product Manager
System C —Liverpool
- Full-time
- Mentoring
9d
Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Liverpool
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Assistant Branch Manager
Alliance Automotive Group LV —Prenton
- Windows
- Employee discount
Quick apply
12d
Assistant Manager
Olive Tree Brasserie Stockton Heath —Warrington
- £31,000 - £32,500 a year
- Full-time
- Hospitality
- Management
- Casual dining restaurant
- Employee discount
Quick apply
Warehouse Operative
AS-PL UK Ltd —Bootle
- Full-time
- Microsoft Word
- Sales
- Organisational skills
Quick apply
1d
Renewables Supervisor
Sureserve —Liverpool
- £40,000 - £45,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Consultant
HSBC Global Services Limited —Liverpool
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
2d
Consultancy Analytics Manager
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Remote
- Data analysis skills
- Microsoft Office
- Master's degree
Quick apply
8d
Paid Media Manager
Right at Home UK —Liverpool
- £40,000 - £46,000 a year
- Full-time
- Hybrid work
- Travel
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
3d
Commissioning Officer
St Helens Borough Council —St Helens
- £44,075 - £46,142 a year
- Analysis skills
- Negotiation
3d
Technical Sales Executive
TIMEDI —Warrington
- £34,000.00 - £55,000.10 a year
- Full-time
- Customer service
- Business development
- Communication skills
Quick apply

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Call Centre Trainer

Sureserve -
Liverpool

Quick apply

Job details

£30,000 - £34,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave
Car scheme

Qualifications

Continuous improvement
Organisational skills
Business coaching

Full job description

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

Role Overview:
This is an exciting opportunity to join Sureserve during the growth of our existing Contact Centre function. Designed to deliver responsive, high‑quality services to social landlords, local authorities, and the residents they support, the Contact Centre plays a critical role in our customer promise.

As Contact Centre Trainer & Quality Coach, you will be responsible for developing advisor capability through effective training, quality assurance, and coaching. You will design and deliver onboarding and ongoing training, complete quality assessments across all contact channels, and provide targeted coaching to drive performance improvement and a consistently positive customer experience.

Working closely with Team Leaders and operational stakeholders, you will use insight from quality reviews, customer feedback, and performance data to shape learning interventions and embed best practice across the Contact Centre.

Key Responsibilities:

Design and deliver induction and onboarding programmes for new Contact Centre Advisors
Deliver ongoing training, refresher sessions, and upskilling activity aligned to performance and quality outcomes
Carry out quality assurance checks across calls, emails, and digital channels in line with agreed frameworks and standards
Provide clear, constructive feedback and one-to-one coaching based on QA outcomes and performance trends
Identify common quality themes and capability gaps, recommending targeted training or process improvements
Create, maintain, and update training and quality documentation, scripts, and learning materials
Evaluate the effectiveness of training and coaching interventions using performance data, QA results, and feedback
Support advisors during nesting and probationary periods, providing additional coaching and guidance as required
Ensure training content and quality standards reflect current processes, systems, compliance, and regulatory requirements
Support contract mobilisation activity by delivering training and quality frameworks aligned to new services and clients
Work collaboratively with Team Leaders and operational teams to support continuous improvement across the Contact Centre

Skills & Experience

Proven experience in a contact centre training, quality, or coaching role

Strong facilitation and coaching skills, with the ability to engage and motivate advisors
Experience conducting quality assessments and providing structured, developmental feedback
Ability to translate performance and quality data into effective learning interventions
Strong organisational skills with the ability to manage multiple priorities
Confidence working with contact centre systems, processes, and KPIs
Excellent communication, problem‑solving, and stakeholder engagement skills
A strong focus on delivering high‑quality customer experiences

Desirable:

Experience in a customer‑focused or social housing environment
Experience designing blended learning or e‑learning content
Experience using CRM and contact centre platforms

What we offer?

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

£30,000-£34,000 depending on experience
Contributory pension scheme
Life assurance
20 days + Bank holidays (service based increasing holiday scheme)
Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
Bike2Work Scheme
EV Car Scheme
Employee engagement events and “Employee Voice” programmes
Strong opportunities for career growth and development
“Sureserve Legends” – celebrating the fantastic ways in which our employees live our values

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Reasonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact [email protected].

Pre Employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.

Work Location: In person

Quick apply

Refine Your Search

market leader jobs in liverpool, eng

Call Centre Trainer

Contact Centre Team Leader

Operations Director

General Manager

Recruitment Administrator

Sales - Sales Advisor - UK

Internal Engagement and Events Partner

Store Manager

Short-term Temporary Team Member

Product Manager

Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped

Assistant Branch Manager

Assistant Manager

Warehouse Operative

Renewables Supervisor

Customer Service Consultant

Consultancy Analytics Manager

Paid Media Manager

Commissioning Officer

Technical Sales Executive

I want to receive the latest job alerts for market leader in liverpool, eng

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