Operational programme manager Work, Jobs in Liverpool, Eng (with Salaries)

Customer Operations Manager
FRC Group —Liverpool
- £41,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
7d
Strategic Commissioning Programme Manager
Cheshire West and Chester Council —Ellesmere Port
- Annual leave
- Employee assistance programme
MRIC Administrator
University of Liverpool —Liverpool
- £29,588 - £33,951 a year
- University
- Organisational skills
6d
Programme Manager, Grade 7, FTC, Liverpool, London or Newport
Charity Commission —Bootle
- £57,245 a year
- Part-time
- Hybrid work
- Azure
- Presentation skills
- Agile
- Annual leave
- Employee discount
8d
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Event Delivery Manager
BDO —Liverpool
- Full-time
- Organisational skills
- IT
- Leadership
Facilities Coordinator - 101 Old Hall Street, Liverpool, UK
CBRE —Liverpool
- Full-time
General Manager
MLA Ltd —Liverpool
- Full-time
- IT
- In-person
- Leadership
- Annual leave
Quick apply
3d
Project Manager
Equans —Liverpool
- Full-time
- Project management
- Negotiation
- Annual leave
- Employee assistance programme
Technical and Complex Repairs Manager
The Riverside Group —Liverpool
- £58,238.15 - £64,198.01 a year
- Full-time
- Microsoft Office
- Project management
- Presentation skills
10h
Head of Health & Safety
Hickory's Smokehouse —Chester
- Up to £65,000 a year
- Full-time
- Continuous improvement
- Food service
- Leadership
- Health & wellbeing programme
- Employee discount
Quick apply
Crematorium Assistant
Memoria Ltd —St. Asaph
- £14,900 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Employee assistance programme
- Life insurance
Quick apply
Business Manager - Head of Operations
HM Prison & Probation Service —Birkenhead
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
1d
Discrete Event Simulation Manager
Contechs Consulting Limited —Liverpool
- Up to £35.42 an hour
- No degree
2d
General Manager, O2 Academy Liverpool
Live Nation —Liverpool
- Weekend availability
- Management
- Microsoft Office
- Communication skills
VacancyTitle: Maritime Manager
Nuclear Transport Solutions —Warrington
- £63,000 - £85,000 a year
- Hybrid work
- Analysis skills
- Driving
- Leadership
- Annual leave
Product Manager
HM Revenue and Customs —Liverpool
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Product management
- Work from home
7d
Stakeholder & Communications Manager
COLAS ROADS UK —Chester
- £44,000 - £48,000 a year
- Hybrid work
- Continuous improvement
- Contracts
- IT
- Annual leave
- Employee discount
Contracts Coordinator
Cheshire Wellness —Neston
- £30,000 - £50,000 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
- Free parking
Quick apply
3d
Assistant Service Manager
Countess of Chester Hospital NHS Foundation Trust —Chester
- £32,073 - £39,043 a year
- Full-time
- Leadership
7d

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Customer Operations Manager

FRC Group -
Liverpool

Quick apply

Job details

Full-time
£41,000 a year
7 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Management
Customer service
ERP systems
English
Leadership
Communication skills

Full job description

Job Title: Customer Operations Manager
Location: Liverpool (Speke)
Salary: £41,000
Contract Type: Permanent, full-time. 35 hours per week, Monday to Friday (8:45am – 4:45pm)

About FRC Group
FRC Group is a social enterprise with a mission to End Furniture Poverty. We are committed to making a tangible difference in our communities by providing quality, affordable furniture to those in need. Our values — Bravery, Creativity, Passion and Professionalism — drive us to tackle social issues head-on, innovate to create sustainable solutions and inspire positive change.

Operating for over 35 years, FRC Group includes a family of social businesses such as the Furniture Resource Centre and Buckingham Interiors. Our operations are not just about providing furniture; they’re about empowering lives, supporting the community and ensuring everyone has access to the essential items that make a house a home.

Our team is our greatest asset, and we pride ourselves on fostering a supportive and inclusive working environment where employees can thrive both personally and professionally. We invest in our people through training, development opportunities and a culture that celebrates achievements and milestones.

The Role

We’re looking for a Customer Operations Manager to lead and improve the performance of our customer operations function.

This role is central to ensuring customer orders are accurate, delivery-ready and effectively managed from order processing through to post-delivery resolution. You’ll lead improvements that reduce failure demand, improve customer experience and deliver measurable operational and financial efficiencies.

Reporting to the Senior Operations Manager and leading through the Customer Service Team Leader, you’ll play a key role in driving service quality, operational performance and continuous improvement across customer operations.

You’ll also help shape smarter ways of working by identifying opportunities to improve systems, automation and technology, including the use of AI and digital tools.

Key Responsibilities

Customer Operations & Service Performance

Lead performance across order processing, customer readiness and post-delivery resolution
Improve service quality and contribute to On Time In Full (OTIF) performance
Reduce complaints, repeat demand, rework and avoidable operational costs
Ensure customer orders are accurate, complete and delivery-ready
Lead structured performance reviews and drive accountability across the function

Continuous Improvement & Efficiency

Identify and deliver process improvements that improve efficiency and customer outcomes
Drive measurable cost reduction and productivity improvements
Eliminate non-value-added activity and reduce manual workarounds
Develop and embed standard operating procedures and consistent ways of working
Track and evidence operational improvements and realised benefits

Systems, Technology & Automation

Identify opportunities to improve service delivery through technology, automation and AI
Work with internal stakeholders and external partners to implement sustainable solutions
Support the continuous improvement of SAP, workflow tools and customer communication systems
Improve data quality, process consistency and operational control through system-led solutions

Leadership & Culture

Lead and develop the Customer Service Team Leader and wider team capability
Foster a positive, accountable and customer-focused culture
Work closely with the People and Culture team to support performance, engagement and development
Champion both people and customers in decision-making and service delivery

About You

We’re looking for someone with strong operational leadership experience and a passion for improving customer service and performance.

You’ll ideally have:

Proven experience in customer operations, customer service or service-led operational management
A track record of improving service performance, efficiency and cost
Experience leading through Team Leaders or supervisors
Strong process improvement and problem-solving capability
Experience using ERP systems, operational technologies and digital tools
Strong data-led decision-making and reporting capability
Excellent communication and stakeholder management skills

You’ll also be:

A positive and supportive leader who drives accountability and performance
Highly organised and solutions-focused
Comfortable leading change and embedding new ways of working
Passionate about continuous improvement and customer outcomes
Values-driven and aligned to our social mission

What You’ll Get

28 days holiday per year plus bank holidays
Christmas shutdown
Up to 10% pension match
Staff purchase schemes
Medicash health insurance
Employee assistance programme
Travel passes
Cycle to work scheme
Birthday celebrations and meals
Values awards & vouchers
3 paid volunteering days per year
Free parking
Death in service
Enhanced maternity and paternity pay
Free tea, coffee and fruit
Wonderful Wednesdays – Free toast and team gatherings
Training and development opportunities
A great place to work with a positive social impact

Why Join Us?

This is an exciting opportunity to:

Take ownership of a key operational function within a growing social enterprise
Drive meaningful improvements in customer service and operational performance
Lead change, innovation and continuous improvement initiatives
Work for an organisation with a genuine social purpose
Help us continue our mission to end furniture poverty

Interested? Join FRC Group and be part of a team dedicated to ending furniture poverty while promoting a culture of bravery, creativity, passion and professionalism. Apply now!

Pay: £41,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

operational programme manager jobs in liverpool, eng

Customer Operations Manager

Strategic Commissioning Programme Manager

MRIC Administrator

Programme Manager, Grade 7, FTC, Liverpool, London or Newport

Partnership Director

Event Delivery Manager

Facilities Coordinator - 101 Old Hall Street, Liverpool, UK

General Manager

Project Manager

Technical and Complex Repairs Manager

Head of Health & Safety

Crematorium Assistant

Business Manager - Head of Operations

Discrete Event Simulation Manager

General Manager, O2 Academy Liverpool

VacancyTitle: Maritime Manager

Product Manager

Stakeholder & Communications Manager

Contracts Coordinator

Assistant Service Manager

I want to receive the latest job alerts for operational programme manager in liverpool, eng

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