Location: The Sir Thomas Hotel, Liverpool.
Hours: 30-hours/week minimum, Permanent
The Sir Thomas Hotel is a boutique family operated business, with newly refurbished guest rooms, an excellent restaurant, and a well-stocked bar. It is located in a position that provides easy access to all of Liverpool’s historic attractions.
The Sir Thomas Hotel is full of character internally and externally, and our staff are there to ensure that you receive the highest level of comfort and service.
Job Description:
We have a great opportunity for an experienced Assistant Operations Manager to join The Sir Thomas Hotel, a vibrant hotel in Liverpool City Centre, to work closely with our General Manager to ensure the smooth running of all hotel departments.
Key Responsibilities include and are not limited to:
- Support the daily operation of the hotel across all departments
- Lead, motivate and support team members to maintain high service standards
- Assist with staff supervision, training and rota management
- Handle guest queries and complaints professionally and efficiently
- Ensure compliance with health & safety, company procedures and hotel standards
- Support recruitment, onboarding and performance management processes
- Monitor operational performance and identify areas for improvement
- Maintain excellent communication across departments
We are looking for someone who:
- Has previous hotel or hospitality supervisory/management experience - this is a must!
- Has excellent leadership and communication skills
- Is organised, proactive and able to work under pressure
- Has a hands-on approach and leads by example
- Is passionate about customer service and guest experience
- Has good problem-solving and decision-making abilities
- Is flexible to work evenings, weekends and holidays where required
If you meet this criteria and are ready for an exciting challenge, then please apply today!
Benefits:
Ability to commute/relocate:
- Liverpool L1 6BB: reliably commute or plan to relocate before starting work (required)
Experience:
- Events management: 1 year (required)
- Hotel management: 2 years (required)
Licence/Certification:
- Personal Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
