Services operations manager Work, Jobs in Liverpool, Eng (with Salaries)

Customer Operations Manager
FRC Group —Liverpool
- £41,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
13d
Operations Director
Dr Yusra Clinic —Liverpool
- From £65,000 a year
- Full-time
- Management
- Analysis skills
- Travel
Quick apply
2d
Operations Manager
Aspens —Liverpool
- £50,000 - £55,000 a year
- Hospitality
- Computer skills
- Leadership
- Annual leave
5d
Operations Manager - Lefties Liverpool NEW OPENING
INDITEX —Liverpool
- Full-time
- Employee discount
Quick apply
Operations Manager
EMR Group —Liverpool
- Full-time
- Project management
- IT
- Annual leave
Quick apply
7d
Operations Manager (Warrington - Full-Time)
McBreen Enviro UK —Warrington
- From £50,000 a year
- Full-time
- Management
- Up to 50% travel
- Driving
Quick apply
1d
Spectrum Services Operations Manager
Ofcom —Warrington
- Full-time
- Leadership
13d
Head of Field Service Operations (UK & Ireland)
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
Quick apply
5d
Regional FM Manager - North
Clover Technical Services —Birkenhead
- £50,000 - £550,000 a year
- Overtime
- Supervising experience
- Travel
- Organisational skills
- Free parking
- Work from home
Quick apply
Operations Manager
Providence Hotels —St Helens
- £45,000 a year
- Weekend availability
- Microsoft Office
- Hotel
- Leadership
Quick apply
12d
Hotel Operations Manager
St Ives Hotel —Lytham St. Annes
- £48,000 a year
- Full-time
- Hospitality
- Hotel
- Continuous improvement
- Free parking
Quick apply
2d
Operations Support Manager
Securitas UK —Broughton
- £39,802.30 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
Operations Manager - Aintree Racecourse - The Jockey Club Experience
Levy —Liverpool
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Food service
- Annual leave
- Employee assistance programme
Operations Support Manager
Envipco —Warrington
- Full-time
- Hybrid work
- ERP systems
- Administrative experience
- Analysis skills
Quick apply
5d
Operations Manager
EMR UK —Liverpool
- Project management
- IT
- Annual leave
8d
Business Manager - Head of Operations
HM Prison & Probation Service —Birkenhead
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
7d
Guest Services Manager
Aloft Liverpool —Liverpool
- £32,000 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Planning & Support - Team Manager
Davies —Bolton
- Full-time
- Hybrid work
- Management
- Leadership
- Employee assistance programme
- Employee discount
7d
Operations Manager
Long O Donnell Associates —Northwich
- £50,000 - £60,000 a year
- Full-time
- Management
- Microsoft Office
- Human resources
- Flexitime
- Work from home
Quick apply
2d
Operations Manager
Driscoll Kingston Solicitors —Liverpool
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Health & wellbeing programme
- Sick pay
Quick apply

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Customer Operations Manager

FRC Group -
Liverpool

Quick apply

Job details

Full-time
£41,000 a year
13 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Management
Customer service
ERP systems
English
Leadership
Communication skills

Full job description

Job Title: Customer Operations Manager
Location: Liverpool (Speke)
Salary: £41,000
Contract Type: Permanent, full-time. 35 hours per week, Monday to Friday (8:45am – 4:45pm)

About FRC Group
FRC Group is a social enterprise with a mission to End Furniture Poverty. We are committed to making a tangible difference in our communities by providing quality, affordable furniture to those in need. Our values — Bravery, Creativity, Passion and Professionalism — drive us to tackle social issues head-on, innovate to create sustainable solutions and inspire positive change.

Operating for over 35 years, FRC Group includes a family of social businesses such as the Furniture Resource Centre and Buckingham Interiors. Our operations are not just about providing furniture; they’re about empowering lives, supporting the community and ensuring everyone has access to the essential items that make a house a home.

Our team is our greatest asset, and we pride ourselves on fostering a supportive and inclusive working environment where employees can thrive both personally and professionally. We invest in our people through training, development opportunities and a culture that celebrates achievements and milestones.

The Role

We’re looking for a Customer Operations Manager to lead and improve the performance of our customer operations function.

This role is central to ensuring customer orders are accurate, delivery-ready and effectively managed from order processing through to post-delivery resolution. You’ll lead improvements that reduce failure demand, improve customer experience and deliver measurable operational and financial efficiencies.

Reporting to the Senior Operations Manager and leading through the Customer Service Team Leader, you’ll play a key role in driving service quality, operational performance and continuous improvement across customer operations.

You’ll also help shape smarter ways of working by identifying opportunities to improve systems, automation and technology, including the use of AI and digital tools.

Key Responsibilities

Customer Operations & Service Performance

Lead performance across order processing, customer readiness and post-delivery resolution
Improve service quality and contribute to On Time In Full (OTIF) performance
Reduce complaints, repeat demand, rework and avoidable operational costs
Ensure customer orders are accurate, complete and delivery-ready
Lead structured performance reviews and drive accountability across the function

Continuous Improvement & Efficiency

Identify and deliver process improvements that improve efficiency and customer outcomes
Drive measurable cost reduction and productivity improvements
Eliminate non-value-added activity and reduce manual workarounds
Develop and embed standard operating procedures and consistent ways of working
Track and evidence operational improvements and realised benefits

Systems, Technology & Automation

Identify opportunities to improve service delivery through technology, automation and AI
Work with internal stakeholders and external partners to implement sustainable solutions
Support the continuous improvement of SAP, workflow tools and customer communication systems
Improve data quality, process consistency and operational control through system-led solutions

Leadership & Culture

Lead and develop the Customer Service Team Leader and wider team capability
Foster a positive, accountable and customer-focused culture
Work closely with the People and Culture team to support performance, engagement and development
Champion both people and customers in decision-making and service delivery

About You

We’re looking for someone with strong operational leadership experience and a passion for improving customer service and performance.

You’ll ideally have:

Proven experience in customer operations, customer service or service-led operational management
A track record of improving service performance, efficiency and cost
Experience leading through Team Leaders or supervisors
Strong process improvement and problem-solving capability
Experience using ERP systems, operational technologies and digital tools
Strong data-led decision-making and reporting capability
Excellent communication and stakeholder management skills

You’ll also be:

A positive and supportive leader who drives accountability and performance
Highly organised and solutions-focused
Comfortable leading change and embedding new ways of working
Passionate about continuous improvement and customer outcomes
Values-driven and aligned to our social mission

What You’ll Get

28 days holiday per year plus bank holidays
Christmas shutdown
Up to 10% pension match
Staff purchase schemes
Medicash health insurance
Employee assistance programme
Travel passes
Cycle to work scheme
Birthday celebrations and meals
Values awards & vouchers
3 paid volunteering days per year
Free parking
Death in service
Enhanced maternity and paternity pay
Free tea, coffee and fruit
Wonderful Wednesdays – Free toast and team gatherings
Training and development opportunities
A great place to work with a positive social impact

Why Join Us?

This is an exciting opportunity to:

Take ownership of a key operational function within a growing social enterprise
Drive meaningful improvements in customer service and operational performance
Lead change, innovation and continuous improvement initiatives
Work for an organisation with a genuine social purpose
Help us continue our mission to end furniture poverty

Interested? Join FRC Group and be part of a team dedicated to ending furniture poverty while promoting a culture of bravery, creativity, passion and professionalism. Apply now!

Pay: £41,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

services operations manager jobs in liverpool, eng

Customer Operations Manager

Operations Director

Operations Manager

Operations Manager - Lefties Liverpool NEW OPENING

Operations Manager

Operations Manager (Warrington - Full-Time)

Spectrum Services Operations Manager

Head of Field Service Operations (UK & Ireland)

Regional FM Manager - North

Operations Manager

Hotel Operations Manager

Operations Support Manager

Operations Manager - Aintree Racecourse - The Jockey Club Experience

Operations Support Manager

Operations Manager

Business Manager - Head of Operations

Guest Services Manager

Planning & Support - Team Manager

Operations Manager

Operations Manager

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