Studio manager Work, Jobs in Liverpool, Eng (with Salaries)

Senior Customer Experience Manager
Kingswell Optical Studio —Liverpool
- £3,800 - £5,500 a month
- Full-time
- Management
- English
- Analysis skills
Quick apply
14d
Head of Creative Studios
National Museums Liverpool —Liverpool
- £48,402 a year
- Full-time
- Project management
- Leadership
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Lead Photographer/Studio Manager
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- £35,000 - £40,000 a year
- Full-time
- In-person
Quick apply
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Senior Art Director
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- Full-time
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studio manager jobs near liverpool, eng

Senior Customer Experience Manager

Kingswell Optical Studio
Liverpool

Quick apply

Job details

Permanent | Full-time
£3,800 - £5,500 a month
14 days ago

Qualifications

Management
English
Analysis skills
Presentation skills
Leadership
Communication skills

Full job description

About the Role

At Kingswell Optical Studio, exceptional customer care is at the heart of everything we do. As we continue to expand our presence across the UK optical retail sector, we are seeking an experiencedSenior Customer Experience Manager to lead the development of customer-centric strategies that strengthen loyalty, improve service standards, and enhance every stage of the customer journey.

This is a senior leadership opportunity for a professional who thrives on creating meaningful customer experiences, empowering teams, and driving measurable improvements through data-driven decision-making. You will collaborate with operational leaders, retail teams, and support departments to ensure our customers consistently receive outstanding service.

Why Join Kingswell Optical Studio?

Customer-First Culture:
We believe exceptional service is the foundation of a successful business. Your ideas and initiatives will directly influence how we engage with customers and improve their experience.

Leadership Impact:
You will play a key role in shaping service standards, customer retention strategies, and operational excellence across the organization.

Professional Development:
We support continuous learning through leadership training, industry conferences, and development programs designed to help senior professionals advance their careers.

Collaborative Environment:
Work alongside experienced leaders who value innovation, accountability, and a commitment to excellence.

Key Responsibilities

Customer Experience Strategy

Develop and implement customer experience initiatives that improve satisfaction, loyalty, and retention.
Establish measurable service standards and performance indicators across customer-facing teams.
Identify opportunities to enhance the customer journey through process improvements and service innovation.

Team Leadership

Lead, coach, and mentor customer service supervisors and support teams.
Foster a culture of accountability, professionalism, and continuous improvement.
Conduct performance reviews and create development plans for team members.

Operational Excellence

Monitor customer feedback, complaints, and service metrics to identify trends and improvement opportunities.
Collaborate with retail and operations teams to streamline customer-facing processes.
Ensure customer concerns are resolved efficiently and professionally.

Data and Performance Analysis

Analyze customer satisfaction surveys, retention metrics, and service performance data.
Produce regular reports and recommendations for senior management.
Use customer insights to guide strategic business decisions.

Stakeholder Collaboration

Partner with department leaders to align customer experience objectives with broader business goals.
Present performance updates, improvement initiatives, and customer insights to executive leadership.
Act as the voice of the customer across the organization.

What We Are Looking For

Experience

Minimum of 7 years of experience in customer experience, customer success, retail operations, or service management.
At least 3 years in a senior leadership or management position.

Leadership Skills

Proven ability to lead high-performing teams and manage multiple priorities in a fast-paced environment.
Strong coaching, mentoring, and people-development capabilities.

Analytical Ability

Experience using customer satisfaction metrics, performance dashboards, and reporting tools to drive improvements.
Strong problem-solving and decision-making skills.

Communication

Excellent written and verbal communication skills.
Comfortable presenting to senior stakeholders and influencing cross-functional teams.

Mindset

Customer-focused, proactive, and results-oriented.
Passionate about delivering exceptional service while balancing operational efficiency and business objectives.

Pay: £3,800.00-£5,500.00 per month

Work Location: In person

Quick apply

Refine Your Search

studio manager jobs in liverpool, eng

Senior Customer Experience Manager

Head of Creative Studios

Lead Photographer/Studio Manager

Senior Art Director

Open Art Application - Senior, Lead and Director

Business Development Manager - Create Studios

Lead Programmer d3t - 12 Month Contract

Lead VFX Artist

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