Success manager Work, Jobs in Liverpool, Eng (with Salaries)

Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Liverpool
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Client Services Account Manager
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Time management
Quick apply
Junior Customer Success Manager
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Annual leave
7d
Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Wrexham
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Key Accounts Manager
Inside Global —Liverpool
- £30,000 - £40,000 a year
- Full-time
- Salesforce
- Analysis skills
- Mentoring
Quick apply
Business Development Manager (BDM) - Ellesmere Port - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Ellesmere Port
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Rhyl - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Rhyl
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Territory Sales Manager
Bestway Group —Huyton
- Full-time
- Customer service
- Communication skills
Quick apply
Teamlead Customer Success Management
Booking Experts —Chester
- Hybrid work
- Hospitality
- Analysis skills
- Leadership
- Annual leave
7d
Business Development Manager (BDM) - Birkenhead - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Birkenhead
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Service Manager
Elis —Chorley
- £48,000 - £55,000 a year
- Call to connect
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
10d
Internal Sales
Streamline Site Solutions —Widnes
- From £24,420 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
- Sick pay
Quick apply
3h
Senior Account Manager
Mitie —Liverpool
- Full-time
- Sales
- Travel
9d
Business Development Manager (BDM) - Rossendale- Circa 41k Package- 53k OTE Uncapped
Yell —Liverpool
- £35,875 - £53,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
16h
Customer Liaison Manager
Solus Accident Repair Centres —Warrington
- £30,000 - £40,000 a year
- Full-time
- Remote
- Employee discount
2d
Strategic Partnerships Account Executive
HSB —Birkenhead
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Account Manager
MSite —Liverpool
- £35,000 - £40,000 a year
- Sales
- Customer service
- Travel
Business Development Manager (BDM) - Burnley - Circa 41k -Package 53k OTE Uncapped
Yell —Liverpool
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
16h

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success manager jobs near liverpool, eng

Senior Customer Service Manager

TeamGround Global Solutions Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£47,125.88 - £65,542.21 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Flexitime
Company pension
Free fitness classes

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About the Role:
Liverpool is a city built on connection, communication, and strong service culture—and at TeamGround Global Solutions Ltd, we bring that same energy into customer experience operations. We support fast-growing businesses by delivering structured, high-quality customer service solutions that feel personal, responsive, and reliable. We believe customer service is not just a support function—it is a core driver of business success.

We are looking for a Senior Customer Service Manager who can take full ownership of our customer operations function in Liverpool. This is not a routine management role—you will define service standards, lead performance strategy, and shape how our teams deliver exceptional customer experiences. You will act as the bridge between leadership, frontline teams, and customers, ensuring every interaction meets a high standard of quality and efficiency.

Why Work With Us?

The Environment:
We operate in a modern, professional workspace in Liverpool’s business district, designed for collaboration, focus, and performance. We value structure, clarity, and a supportive working culture where leaders are empowered to make real decisions.

Leadership Ownership:
You will have full responsibility for customer service performance and team leadership from day one. We trust senior managers to lead, not just supervise.

Operational Excellence Focus:
We care about doing things properly. You will have the tools and autonomy to build processes, improve KPIs, and shape customer experience strategy.

Growth Opportunity:
This role is designed for progression. Successful candidates can move into Head of Operations or Director-level positions as the company expands.

Key Responsibilities:

Customer Operations Leadership:
Oversee all customer service activity, ensuring consistent quality, efficiency, and professionalism across the team.

Performance & KPI Management:
Track, analyse, and improve key performance indicators such as response time, resolution rate, and customer satisfaction.

Team Leadership & Development:
Lead, coach, and support customer service staff. Conduct performance reviews and build a strong, accountable team culture.

Process Improvement:
Identify inefficiencies in workflows and implement scalable improvements to enhance service delivery.

Escalation Management:
Act as the final point of escalation for complex customer issues, ensuring timely and effective resolution.

Stakeholder Communication:
Work closely with internal teams and leadership to align customer service operations with business goals.

What We Are Looking For:

Experience:
5+ years in customer service, contact centre, or customer operations roles, including at least 2+ years in a senior or managerial position.

Leadership Ability:
Proven experience managing teams, improving performance, and driving accountability in a structured environment.

Operational Mindset:
Strong understanding of KPIs, service delivery frameworks, and process optimisation.

Communication Skills:
Clear, confident communicator who can handle escalations and present performance insights to leadership.

Problem-Solving Approach:
Ability to remain calm under pressure and make practical, data-informed decisions.

Mindset:
You are structured, proactive, and focused on building systems that scale—not just managing day-to-day tasks.

Pay: £47,125.88-£65,542.21 per year

Benefits:

Company pension
Employee mentoring programme
Flexitime
Free fitness classes
Health & wellbeing programme

Work Location: Hybrid remote in Liverpool L3

Quick apply

Refine Your Search

success manager jobs in liverpool, eng

Senior Customer Service Manager

Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped

Client Services Account Manager

Junior Customer Success Manager

Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped

Key Accounts Manager

Business Development Manager (BDM) - Ellesmere Port - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Rhyl - Circa 41k Package - 53k OTE Uncapped

Territory Sales Manager

Teamlead Customer Success Management

Business Development Manager (BDM) - Birkenhead - Circa 41k Package- 53k OTE Uncapped

Customer Service Manager

Internal Sales

Senior Account Manager

Business Development Manager (BDM) - Rossendale- Circa 41k Package- 53k OTE Uncapped

Customer Liaison Manager

Strategic Partnerships Account Executive

Customer Experience Manager

Account Manager

Business Development Manager (BDM) - Burnley - Circa 41k -Package 53k OTE Uncapped

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