Helpdesk engineer Work, Jobs in Liverpool, Msy (with Salaries)

Reception and Helpdesk Administrator
Brunswick Business Park —Liverpool
- £24,000 - £25,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
Quick apply
16h
Comms Specialist Engineer (Desk-Based)
Flotek Group Limited —St. Asaph
- £28,000 - £32,000 a year
- 8 hour shift
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
4d
Telecoms & cabling engineer
Bluebox Communications Ltd —Bolton
- From £28,000 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Computer networking
Quick apply
8d
Engineering Coordinator
Sodexo —Liverpool
- Up to £35,000 a year
- Full-time
- Maintenance
- Administrative experience
- Project management
- Employee assistance programme
Quick apply
3d
Electrical Maintenance Engineer
Integral UK —Liverpool
- Full-time
- Maintenance
- Plumbing
- HVAC
Quick apply
Cleaning Manager / Supervisor (Hands-On)
OCS Group —Wirral
- £13.71 an hour
- Supervising experience
- Travel
- IT
Quick apply
Multi-Skilled Engineer
Kudos Services —Warrington
- Up to £38,000 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Air Conditioning Engineer
ISS Facility Services —Birkenhead
- £37,000 - £44,000 a year
- Maintenance
- Travel
- HVAC
Quick apply
Maintenance Electrician
JIK-Integral UK Limited —Liverpool
- Full-time
- Maintenance
- Plumbing
- HVAC
Quick apply
Maintenance Electrician
Integral UK —Liverpool
- Full-time
- Maintenance
- Plumbing
- HVAC
Quick apply

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Comms Specialist Engineer (Desk-Based)
Flotek Group Limited —St. Asaph
*Event & Service Monitoring*: Identify and respond to service outages, call quality issues, latency, and connectivity performance concerns, minimising impact to…
£28,000 - £32,000 a year
Quick apply
4d

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Reception and Helpdesk Administrator

Brunswick Business Park
Liverpool

Quick apply

Job details

Permanent | Full-time
£24,000 - £25,000 a year
16 hours ago

Benefits

Free parking
On-site parking

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Facilities management
Maintenance
Microsoft Office
Administrative experience
Organisational skills
Front desk
Communication skills
Help desk

Full job description

Reception & Helpdesk Administrator

Location

Brunswick Business Park

Reporting To

Operations Manager / Facilities Manager

Job Purpose

The Reception & Helpdesk Administrator is responsible for the day-to-day administration and operation of Brunswick Business Park. Acting as the first point of contact for tenants, visitors, contractors, and engineers. The role combines front-of-house responsibilities with helpdesk administration, diary management, meeting coordination, purchasing control, compliance administration, and coordination of mobile engineering resources.

Key Responsibilities

Front Desk, Reception & Meet-and-Greet Duties

Act as the first point of contact for visitors, tenants, contractors, suppliers, and clients.
Welcome visitors and provide a professional meet-and-greet service.
Manage visitor sign-in procedures and issue visitor passes where required.
Ensure reception and communal areas are maintained to a professional standard.
Handle incoming telephone calls, emails, and general enquiries.
Manage incoming and outgoing post, deliveries, and courier services.
Provide administrative support to site management and visiting clients.

Meeting & Diary Management

Organise meetings, site visits, and appointments.
Minute internal meetings
Manage meeting room bookings and ensure rooms are prepared for use.
Coordinate refreshments and hospitality requirements when required.
Maintain diaries and schedules for management and mobile engineering teams.
Arrange internal and external meetings, including invitations and meeting logistics.
Prepare meeting documentation, agendas, and distribute information as required.

Site Administration

Support the day-to-day operation of the Brunswick estate.
Assist with general office administration and document management.
Maintain accurate filing systems, both electronic and paper-based.
Coordinate office supplies and administrative resources.

Helpdesk Administration

Log, allocate, and monitor maintenance requests through the helpdesk system.
Ensure service requests are assigned to the appropriate engineer or contractor.
Monitor open jobs and follow up to ensure completion within agreed timescales.
Provide updates to tenants and clients regarding progress of works.
Produce helpdesk reports and performance statistics as required.

Mobile Engineer Coordination

Manage the diaries and schedules of mobile engineers.
Allocate reactive and planned maintenance works efficiently.
Liaise with engineers to ensure jobs are completed and closed correctly.
Monitor engineer attendance and workload planning.

Tenant Liaison

Respond to tenant enquiries professionally and promptly.
Assist in resolving tenant issues and complaints.
Maintain positive working relationships with tenants and site occupants.
Communicate planned works, disruptions, and service updates.

Stock & Purchasing Control

Manage stock levels for site consumables and maintenance materials.
Raise purchase orders in accordance with company procedures.
Monitor expenditure and maintain purchasing records.
Liaise with suppliers regarding deliveries and pricing.
Ensure stock inventories are accurate and up to date.

Compliance Administration

Maintain statutory compliance records and documentation.
Track certification, inspections, and maintenance schedules.
Ensure compliance documentation is filed and readily accessible.
Assist with audits and compliance reporting requirements.

Skills & Experience

Essential

Previous experience in an administrative, reception, helpdesk, facilities, or customer service role.
Strong organisational and diary management skills.
Excellent communication and interpersonal skills.
Professional front-of-house presentation and manner.
Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
Ability to manage multiple tasks and priorities simultaneously.

Desirable

Experience or Interest within facilities management or property management
Experience using CAFM or helpdesk management systems.
Understanding of compliance and maintenance processes.
Experience coordinating engineers, contractors, and meetings.

Personal Attributes

Friendly, professional, and approachable.
Highly organised and detail-oriented.
Customer-focused with excellent interpersonal skills.
Proactive and able to work independently.
Strong problem-solving abilities.
Reliable and able to work under pressure while maintaining a professional attitude.

Working Hours

Full-time, Monday to Friday.

Salary

£24k-£25k

Pay: £24,000.00-£25,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk engineer jobs in liverpool, msy

Reception and Helpdesk Administrator

Comms Specialist Engineer (Desk-Based)

Telecoms & cabling engineer

Engineering Coordinator

Electrical Maintenance Engineer

Cleaning Manager / Supervisor (Hands-On)

Multi-Skilled Engineer

Air Conditioning Engineer

Maintenance Electrician

Maintenance Electrician

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