It service manager Work, Jobs in Liverpool, Msy (with Salaries)

Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
12d
IT Service Design Manager
BAE Systems —Preston
- £60,000 a year
- Hybrid work
- Microsoft Office
- IT
5d
IT Support Technician
Climax Studios —Liverpool
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Cyber Security Operations Manager
The Granite Group —Liverpool
- Up to £75,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Leadership
- Flexible schedule
Quick apply
Development Manager
Data8 Ltd —Chester
- £55,000 - £60,000 a year
- Full-time
- DevOps
- Mentoring
- Software development
- Free parking
- Employee discount
Quick apply
IT & Lab Systems Support Analyst
Accountrivia Ltd —Liverpool
- Full-time
- English
- Windows
- IT
Quick apply
Service Design Manager
BAE Systems —Preston
- £60,000 a year
- Hybrid work
- Microsoft Office
- IT
6d
Server Infrastructure Administrator
Ardent Credit Services Ltd —Kirkby
- £37,000 - £45,000 a year
- Full-time
- Azure
- Windows
- Analysis skills
- Employee discount
Quick apply
Project Manager
Hill Dickinson LLP —Liverpool
- Full-time
- Hybrid work
- Project management
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
5d
Junior Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Azure
- Customer service
- Computer networking
3d
Project Manager (3957)
GBG —Chester
- Full-time
- Hybrid work
Quick apply
Information Security Manager
The Protein Works™ —Liverpool
- Full-time
- Azure
- AWS
Quick apply
Project Manager – Data Centre Exit
Projentum —Liverpool
- £600 a day
- Project management
Product Manager
HM Revenue and Customs —Liverpool
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Product management
- Work from home
11d
Senior Delivery Manager - Financial Services (Contract Role - Inside IR35)
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
Quick apply
IM&T Project Manager
BAE Systems —Warton
- From £63,310 a year
- Hybrid work
- Project management
- IT
Associate Delivery Manager , HEO, FTC. Liverpool / Newport
Charity Commission —Bootle
- £35,384 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Agile
- Annual leave
- Employee discount
3d
Product Manager - Payments and Insurance
The Very Group —Liverpool
- Full-time
- Hybrid work
- APIs
- Agile
- Financial services
- Employee discount
Quick apply
Deskside Support Engineer (Liverpool)
Investec —Liverpool
- Azure
- Microsoft Office
- Continuous improvement
12d
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Customer service
- IT
- Communication skills
- Free parking
- Sick pay

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Service Desk Manager

Evolve BG Ltd -
Wigan

Quick apply

Job details

£50,000 a year
12 days ago

Qualifications

ITIL Certification
LAN
Information security
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Since its inception in 2005, Evolve has been driven by a commitment to revolutionise the support provided to hard-working multi-site brands often overlooked by traditional technology providers. Our tailored approach addresses the unique challenges faced by these brands, emphasising exceptional technical support and customer service. This covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband / Leased Lines, Network Security, PCI Consultancy, and structured cabling.

Job Summary

The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. The role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities.

Key Accountabilities

Lead and support the 1st Line IT Support team.
Oversee daily service desk operations and ticket management.
Ensure SLAs and service performance targets are achieved.
Manage Priority One incidents and drive issue resolution.
Identify and implement service improvements.
Maintain strong stakeholder and vendor relationships.
Ensure compliance with ITIL standards, security policies, and best practices.

About you:

Essential

Proven experience in managing a service desk or IT support function.

Strong leadership, communication, and interpersonal skills.

Demonstrated knowledge of ITIL and service management frameworks.

Experience with performance monitoring, KPI tracking, and SLA management.

Ability to manage high-pressure incidents and escalate appropriately.

Familiarity with vendor management and third-party service delivery.

Desirable

ITIL Foundation (or higher) certification.

Experience with ITSM tools such as ServiceNow, Freshservice, or similar.

Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR).

Why Evolve?

At Evolve, you'll be joining a dynamic and passionate team that's committed to building something special. We offer a competitive compensation package, a collaborative work environment, and the opportunity to make a real impact on our company's success.

We have created a working environment where you can be yourself and give your all. You will be called on to out-think the competition and work closely with your colleagues to produce innovative ideas and deliver impressive results for our customers. This is your chance to be effective, and impressive performance will take you far.

To find out more information about what its like to work for us and our benefits, visit www.evolvebg.co.uk/careers/

Evolve is an Equal Opportunity Employer

All openings will be filled based on qualifications without regard to race, colour, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

Quick apply

Refine Your Search

it service manager jobs in liverpool, msy

Service Desk Manager

IT Service Design Manager

IT Support Technician

Cyber Security Operations Manager

Development Manager

IT & Lab Systems Support Analyst

Service Design Manager

Server Infrastructure Administrator

Project Manager

Junior Deskside Support Engineer (Liverpool)

Project Manager (3957)

Information Security Manager

Project Manager – Data Centre Exit

Product Manager

Senior Delivery Manager - Financial Services (Contract Role - Inside IR35)

IM&T Project Manager

Associate Delivery Manager , HEO, FTC. Liverpool / Newport

Product Manager - Payments and Insurance

Deskside Support Engineer (Liverpool)

1st line Service Desk Agent

I want to receive the latest job alerts for it service manager in liverpool, msy

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