complaint handler Work, Jobs in liverpool (with Salaries)

Complaint Handler Debt & Civil Litigation
DCBL —Runcorn
- £26,000 - £29,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Case Handler
Pinnacle Group —Liverpool
- £27,842 a year
- Full-time
- Hybrid work
- Case management
- Annual leave
- Employee assistance programme
Quick apply
1d
Call Handler / Hospitality
Total Training Provision —Birkenhead
- £22,000 - £26,000 a year
- Full-time
- Hospitality
- Customer service
- No experience needed
Quick apply
8d
FRU Claims Handler
The Granite Group —Liverpool
- £26,938 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Organisational skills
- Flexible schedule
Quick apply
Bar and Events Supervisor
Hotel Anfield —Liverpool
- From £13.71 an hour
- Part-time
- Bar
- Management
- Hotel
Quick apply
5d
Account Executive
JMG Group —Liverpool
- Full-time
- Customer service
- IT
Quick apply
Litigation Lawyer
Jackson Lees Group —Liverpool
- Full-time
- Organisational skills
- Time management
- Employee assistance programme
- Referral programme
Broker Sales and Support - Admin
BDElite Ltd —Bolton
- £24,000 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Access
- Annual leave
Quick apply
Sales Support Administrator
BDElite Ltd —Bolton
- Up to £24,000 a year
- Overtime
- CRM software
- Microsoft Excel
- Sales
- Annual leave
Quick apply
7d
Deputy Team Leader - NDA Motor
Keoghs —Bolton
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply

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Case Handler
Pinnacle Group —Liverpool
This is a full-time, hybrid role requiring 2 days in the office on Mondays and Wednesdays. Consistently communicating with families throughout the lifespan of…
£27,842 a year
Quick apply
1d
Case Handler – Expert Agency (MLS)
Fletchers Solicitors —Liverpool
Act as the central point ofcontact between medical experts, customers and the wider business teams. 35 days holiday a year including bank holidays and Christmas…
£25,000 a year
Quick apply

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Complaint Handler Debt & Civil Litigation

DCBL -
Runcorn

Quick apply

Job details

Full-time
£26,000 - £29,000 a year

Benefits

Free parking
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Excel
GCSE
Complaint handling
Microsoft Office
Analysis skills
Financial services
Root cause analysis
Communication skills

Full job description

Complaint Handler – Debt Resolution & Civil Litigation

About the Role

We are looking for a proactive and detail‑focused Complaint Handler to join an award-winning, rapidly expanding organisation within the debt resolution and civil litigation environment. In this role, you will be responsible for managing and resolving complaints in a regulated setting, ensuring fair outcomes and maintaining our commitment to excellence, with a "whatever it takes" attitude.

You will play a key role in supporting our risk, compliance, and operational teams, using your strong communication and analytical skills to de‑escalate concerns, identify themes, and drive continual improvement. You will also contribute valuable insight through quality assurance audits of frontline staff.

Key Responsibilities

Managing the day-to-day de‑escalation of customer concerns and complaints through inbound and outbound telephone calls, emails and letters.
Providing clear written outcomes, including bespoke emails and letters, ensuring each complaint is concluded fairly and professionally.
Identifying and raising trends, themes, and emerging risks with key internal stakeholders.
Supporting complaint‑related projects and initiatives as needed.
Conducting quality assurance audits of frontline staff to identify learning opportunities and contribute to continuous improvement.
Providing timely and constructive feedback to support staff development.
Completing root cause analysis on complaints received to help inform process and service improvements.
Acting as a subject matter resource for complaint‑related queries across the business.
Assisting the Complaints Team Manager and Quality Assurance Manager with reporting and other ad hoc responsibilities.

Essential Skills & Experience

Proven experience handling customer complaints or queries by telephone and in writing within a regulated environment.
Ability to prioritise effectively, manage time well, and work to deadlines.
Excellent written English with GCSE Grade C/4 or above in English Language.
Confident use of Microsoft Office, particularly Excel and Word.

Desirable Experience

Previous experience working within a Complaint Department, ideally in the Consumer Credit, Financial Services or Legal industry.
Experience writing concise and professional reports for clients, regulators and internal stakeholders.
Experience conducting trend analysis to identify root causes and improvement opportunities.
Experience in civil litigation or within an SRA‑regulated firm.

Benefits you will receive:

Monday – Friday schedule (36.5 hours per week – no weekend or evening work)
Early finish Fridays
Dress Down Fridays
30 days holiday (including Bank Holidays)
Employee Assistance Programme
Newly refurbished offices
Free Mersey Gateway bridge pass
Free parking
Free tea and coffee facilities
Free monthly lunch

Quick apply

Refine Your Search

complaint handler jobs in liverpool

Complaint Handler Debt & Civil Litigation

Case Handler

Call Handler / Hospitality

FRU Claims Handler

Bar and Events Supervisor

Account Executive

Litigation Lawyer

Broker Sales and Support - Admin

Sales Support Administrator

Deputy Team Leader - NDA Motor

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