Customer success manager Work, Jobs in Liverpool (with Salaries)

Customer Success Manager
EA Technology —Capenhurst
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Life insurance
3d
Teamlead Customer Success Management
Booking Experts —Chester
- Hybrid work
- Hospitality
- Analysis skills
- Leadership
- Annual leave
Customer Experience Manager
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Junior Customer Success Manager
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Annual leave
Customer Liaison Manager
Solus Accident Repair Centres —Warrington
- £30,000 - £40,000 a year
- Full-time
- Remote
- Employee discount
11d
Business Development Manager (BDM) - Rhyl - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Rhyl
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Liverpool
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Business Development Manager (BDM) - Ellesmere Port - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Ellesmere Port
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Key Account Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £52,000 - £56,000 a month
- Full-time
- Hybrid work
- CRM software
- Sales
- Data analysis skills
- Employee assistance programme
Quick apply
8d
Client Services Account Manager
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Time management
Quick apply
Global Key Account Manager - Retail Solution
SGS —Ellesmere Port
- Full-time
- Hybrid work
- Sales
- English
- Business development
Quick apply
Account Manager
Delcroix Community and Professional Services —Liverpool
- £2,352 - £2,916 a month
- Full-time
- Marketing
- Microsoft Office
- Business development
Quick apply
4d
Customer Service Advisor
brookson group —Warrington
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3d
Luxury MICE Sales Manager
The Municipal M Gallery —Liverpool
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Employee discount
Quick apply
Business Development Manager (BDM) - Birkenhead - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Birkenhead
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Wrexham
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Territory Manager - Oral B - (Cheshire & North Wales)
Procter & Gamble —Chester
- Full-time
- Customer service
- Salesforce
- Microsoft Office
- Employee stock ownership plan
9d
Strategic Partnerships Account Executive
HSB —Birkenhead
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Customer Account Manager
Unipart —Southport
- Up to £32,750 a year
- Hybrid work
- Customer service
- Data analysis skills
- Analysis skills
- Employee assistance programme
Quick apply

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customer success manager jobs near liverpool

Customer Success Manager

EA Technology -
Capenhurst

Apply Now

Job details

3 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Life insurance

Qualifications

CRM software
Business processes
Organisational skills
SaaS
Account management
Communication skills

Full job description

Job Overview

EA Technology is a well-established, positive culture-based company with innovation and creativity at our core. We are a forward-thinking business, and we live by our values: Collaboration, Creativity, Integrity and Impact. This ensures employee wellbeing is always at the forefront, and our amazing people have the autonomy to do their best work.

We encourage and cultivate individual creativeness, understanding that every person at EA Technology is critical to achieving our company goals. This spirit impacts our internal culture and the positive way we interact which is why so many of our employees stay with us long term.

Due to continued growth and increased demand, we’re looking for a Customer Success Manager - UK to join our Operations team. So, if you’re passionate about building strong customer relationships, driving product adoption and helping customers realise long-term value, we would be delighted to hear from you!

About the role:
This is an exciting opportunity to own the post-go-live customer journey for a portfolio of UK accounts, ensuring customers achieve maximum value from EA Technology’s solutions. You will play a key role in driving customer adoption, satisfaction and retention, acting as a trusted advisor and coordinating with internal teams to deliver an outstanding customer experience.

Own post-go-live customer success for assigned accounts, focusing on adoption, retention and value realisation
Develop and maintain customer success plans, stakeholder maps, action logs and customer health assessments
Lead regular service and value review meetings, ensuring agreed actions are delivered by the appropriate teams
Identify risks to customer satisfaction, adoption or renewal and coordinate proactive interventions
Work closely with Support, Professional Services and Field teams to remove blockers and improve customer outcomes
Monitor usage, service performance and account health to identify opportunities for growth and improvement
Support renewal and expansion opportunities by providing customer insight and demonstrating value delivered
Act as the primary day-to-day point of contact for customers, building trusted, long-term relationships
Capture customer feedback and work with Product, Delivery and Support teams to drive continuous improvement
Contribute to the development of consistent customer success processes, tools and best practices that support business growth

What we’ll need from you:

Experience in a Customer Success, Account Management or customer-facing relationship management role
Proven ability to build trusted relationships with customers and key stakeholders
Strong communication and presentation skills, with the ability to engage technical and non-technical audiences
Commercial awareness, with an understanding of customer retention, renewals and value realisation
Strong organisational skills, with the ability to manage multiple customer priorities effectively
Experience working collaboratively across cross-functional teams, including Commercial, Product, Engineering and Operations
Strong problem-solving skills and a proactive approach to identifying and resolving customer issues
Ability to analyse customer data and account health metrics to support decision-making

Desirable:

Experience within SaaS, utilities, energy, engineering or technology sectors
Experience working within a global or partner-led delivery model
Knowledge of customer success platforms, CRM systems or customer health scoring tools
Experience supporting organisational or process improvement initiatives

What we can offer you:
At EA Technology, we believe in growing with our people. In addition to a great working environment, we offer you:

Competitive salary + company performance bonus
Career development opportunities: We offer genuine pathways for growth within our company
Work-life balance: With flexible working options, we support our employees in balancing their professional and personal lives
Holidays: 25 days of annual leave, plus bank holidays
Pension contributions of 8% from the employer (or cash equivalent)
Comprehensive benefits, including Group Life Insurance, Income Protection, and Critical Illness cover (or cash equivalents)
Private Medical Insurance (single cover or cash equivalent)
A truly collaborative and supportive work environment where amazing colleagues inspire each other every day!

Apply Now

Refine Your Search

customer success manager jobs in liverpool

Customer Success Manager

Teamlead Customer Success Management

Customer Experience Manager

Junior Customer Success Manager

Customer Liaison Manager

Business Development Manager (BDM) - Rhyl - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped

Hire Desk Team Leader

Business Development Manager (BDM) - Ellesmere Port - Circa 41k Package - 53k OTE Uncapped

Key Account Manager

Client Services Account Manager

Global Key Account Manager - Retail Solution

Account Manager

Customer Service Advisor

Luxury MICE Sales Manager

Business Development Manager (BDM) - Birkenhead - Circa 41k Package- 53k OTE Uncapped

Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped

Territory Manager - Oral B - (Cheshire & North Wales)

Strategic Partnerships Account Executive

Customer Account Manager

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