Head of customer service Work, Jobs in Liverpool (with Salaries)

Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
11d
Neighbourhood Partnership Specialist
OnwardHomes —Liverpool
- £37,250 a year
- Call to connect
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
9d
Housing Repairs Co ordinator
OnwardHomes —Liverpool
- £15.28 an hour
- Call to connect
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Service Colleague
ASDA —Liverpool
- £13.10 - £15.64 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
2d
Head of Asset Optimisation
The Riverside Group —Liverpool
- £84,239.41 a year
- Full-time
- Continuous improvement
- Communication skills
CX Team Member
Foot Locker —Liverpool
- £10.00 - £14.12 an hour
- Part-time
- Sales
- Employee assistance programme
- Employee discount
10d
Customer Service Advisor
Your Housing Group —Warrington
- £24,479 - £26,209 a year
- Full-time
- Remote
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
Customer Service Advisor (FTC up to 12 Months)
CMA CGM —Liverpool
- Temporary
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
5d
Planning Enforcement Team Leader
i-Jobs —Liverpool
- £41.90 an hour
- Temporary
- Hybrid work
- Management
- Presentation skills
- No degree
Quick apply
2d
Head of CRM & Loyalty
Specialist Holidays Group —Chester
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Contracts Manager
Regenda Group —St Helens
- £75,500 a year
- Full-time
- Hybrid work
- Construction experience
- Communication skills
- Annual leave
- Employee assistance programme
2d
Office Manager
Police Federation of England and Wales —Liverpool
- £32,000 - £40,000 a year
- Full-time
- Management
- Microsoft Office
- Team management
- Free parking
- Employee assistance programme
Quick apply
3d
Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
1d
Sales Support Coordinator
CMA CGM —Liverpool
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
4d
Legal Medicals Team - Team Leader
Bond Turner —Liverpool
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
5d
People Services Officer
NewPrinces Group —Liverpool
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Senior Sales Negotiator
Atlas Estate Agents —Liverpool
- £25,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Store discount
Quick apply
5d
Head of Maintenance
ATG Entertainment Limited —Liverpool
- £36,000 a year
- Full-time
- Carpentry
- Hospitality
- Microsoft Outlook
Senior Reward & HR Shared Services Manager
Home Bargains —Liverpool
- Microsoft Office
- Driving
- Human resources
- Store discount
- Employee assistance programme
Quick apply

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head of customer service jobs near liverpool

Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
11 days ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

Management
English
Microsoft Office
Supervising experience
Leadership

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Application question(s):

So we can contact you quickly, what is your mobile phone number and email address?

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in liverpool

Team Leader (Contact Cente)

Neighbourhood Partnership Specialist

Housing Repairs Co ordinator

Service Colleague

Head of Asset Optimisation

CX Team Member

Customer Service Advisor

Customer Service Advisor (FTC up to 12 Months)

Planning Enforcement Team Leader

Head of CRM & Loyalty

Head of Service Delivery

Contracts Manager

Office Manager

Senior Customer Resolution Officer

Sales Support Coordinator

Legal Medicals Team - Team Leader

People Services Officer

Senior Sales Negotiator

Head of Maintenance

Senior Reward & HR Shared Services Manager

I want to receive the latest job alerts for head of customer service in liverpool

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