policy advisor Work, Jobs in liverpool (with Salaries)

Contact Centre Advisor
Sureserve —Liverpool
- £27,976 a year
- Weekend availability
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Employment Advisor
Employment —Liverpool
- Up to £30,148 a year
- Full-time
- Sales
- Customer service
- Travel
12h
Customer Services Advisor
Halfords —Liverpool
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
8d
Welfare Support Advisor
Fletchers Solicitors —Liverpool
- Part-time
- Hybrid work
- Driving
- IT
- Work from home
- Sick pay
Quick apply
12d
Digital Forensics Officer
Department for Work and Pensions —Liverpool
- £38,772 - £45,065 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
17h
People Advisor
RSM UK —Liverpool
- Full-time
- Hybrid work
Call Centre Trainer
Sureserve —Liverpool
- £30,000 - £34,000 a year
- Continuous improvement
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Harmful Sexual Behaviour Support Coordinator
Cambridgeshire County Council —County
- £46,956 - £50,157 a year
- Communication skills
- Nursing
- Annual leave
- Employee discount
6d
People Advisor (North East)
Keywords Studios —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- English
- Annual leave
- Employee assistance programme
Quick apply
8d
External Affairs Advisor
Chester Zoo —Chester
- £30,750 a year
- Full-time
- Analysis skills
- Communication skills
- Work from home
- Employee assistance programme
Part Time Retail Sales Advisor - Swatch Liverpool 16 hours
Swatch Group —Liverpool
- Part-time
- Customer service
Quick apply
12h
Guest Experience Advisor
ACC Liverpool —Liverpool
- £26,299.52 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
10h
Senior HR Advisor
ASICS —Warrington
- Communication skills
Customer Sites Coordinator
SunbeltRentals —Widnes
- Sales
- Customer service
- Computer literacy
Quick apply
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
2d
Human Resources HR Specialist / Human Resources HR Advisor / HR Generalist
Napthens LLP —Liverpool
- Full-time
- Hybrid work
- Travel
Quick apply
Project Manager
Equans —Liverpool
- Full-time
- Project management
- Negotiation
- Annual leave
- Employee assistance programme
Sales Retention Advisor
Hatfields —Liverpool
- £30,000 a year
- Full-time
- In-person
- Phone etiquette
- Employee discount
- Referral programme
Quick apply
Quality Advisor
Altrad —Warrington
- SharePoint
Quick apply
Responsible Sourcing Advisor
Balfour Beatty —Warrington
- Hybrid work
- Travel
- IT
- Business
- Annual leave
14d

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Contact Centre Advisor

Sureserve -
Liverpool

Quick apply

Job details

Permanent | Full-time
£27,976 a year

Benefits

Company pension
Employee assistance programme
Employee discount
Enhanced paternity leave
Car scheme

Qualifications

Customer service
Communication skills

Full job description

Sureserve provide market leading compliance and energy services across the UK, with close to 4000 employees working from over 20 offices.

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future

We're growing our existing team of Contact Centre Advisors and currently have openings for x10 talented and driven individuals to join us.

Role details:

Salary £27,976 per annum
Permanent contract
Full time (40 hours per week)
Core hours of 07:00-22:00 and will involve weekend working patterns
Location: Liverpool (L7 9NJ)

Role Overview:
We’re looking for confident, customer-focused Contact Centre Advisors to join our busy contact centre supporting a range of housing clients. You’ll be the first point of contact for tenants, residents, and service users, handling a high volume of inbound and outbound calls and live chat with professionalism, empathy, and efficiency.

This is a fast-paced environment where no two calls are the same. You’ll be helping customers with their issues — always aiming to resolve queries first time, every time.

Key Responsibilities:

Handle a high volume of inbound and outbound customer calls / live chat on behalf of multiple housing associations
Deliver exceptional customer service, ensuring every caller feels heard, supported, and valued
Accurately log information, update systems, and follow processes to ensure smooth case handling
Resolve customer queries at first point of contact wherever possible
Escalate complex issues to specialist teams / Team Leaders when required
Work collaboratively with colleagues and client teams to maintain service excellence
Meet regular performance targets around call quality, productivity, and customer satisfaction
Contribute to continuous improvement by sharing customer insights, identifying recurring issues, and supporting the development of more efficient processes
Work flexibly as part of a rota that includes evening and weekend shifts

Skills & Experience

Previous experience in a call centre or customer service environment is essential (housing experience is a bonus but not essential)

Strong communication skills and the ability to stay calm under pressure
A genuine passion for helping people and delivering quality service
Confidence using Microsoft Outlook packages and learning new software quickly
A proactive, solution-focused approach to customer queries
Flexibility to work evenings and weekends as part of a rotating schedule

What we offer?

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

Contributory pension scheme
20 days + Bank holidays (service based increasing holiday scheme)
Enhanced maternity, paternity, adoption leave and other family friendly policies
Sureserve Benefits Hub, accessing over 1000 retail discounts
Virtual GP service, available for employees and immediate family
Employee Assistance Programme (EAP)
Bike2Work Scheme
EV Car Scheme
Employee engagement events and “Employee Voice” programmes
Strong opportunities for career growth and development
“Sureserve Legends” – celebrating the fantastic ways in which our employees live our values

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.

Reasonable Adjustments

As part of our commitment to inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals that may require them. If you feel you need any adjustments please contact [email protected].

Pre Employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including right to work in the UK and DBS background checks.

Quick apply

Refine Your Search

policy advisor jobs in liverpool

Contact Centre Advisor

Employment Advisor

Customer Services Advisor

Welfare Support Advisor

Digital Forensics Officer

People Advisor

Call Centre Trainer

Harmful Sexual Behaviour Support Coordinator

People Advisor (North East)

External Affairs Advisor

Part Time Retail Sales Advisor - Swatch Liverpool 16 hours

Guest Experience Advisor

Senior HR Advisor

Customer Sites Coordinator

Contact Centre Team Leader

Human Resources HR Specialist / Human Resources HR Advisor / HR Generalist

Project Manager

Sales Retention Advisor

Quality Advisor

Responsible Sourcing Advisor

I want to receive the latest job alerts for policy advisor in liverpool

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We're growing our existing team of Contact Centre Advisors and currently have openings for x10 talented and driven individuals to join us.

Role details:

Previous experience in a call centre or customer service environment is essential (housing experience is a bonus but not essential)

Committed to Diversity & Inclusion

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