quality coordinator Work, Jobs in liverpool (with Salaries)

Quality Services Coordinator
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- Hybrid work
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- Employee discount
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- Full-time
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- Customer service
- English
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Quality Services Coordinator

Altrad -
Warrington

Quick apply

Job details

Permanent
5 days ago

Benefits

Annual leave
Private medical insurance
Employee discount

Qualifications

GCSE
Surveillance

Full job description

About The Role

Responsible for service delivery to both internal and external stakeholder’s through adherence to departmental policies and procedures. The QS Coordinator will operate effectively and efficiently to support the growth of the business whilst delivering the client and Altrad operational, financial and administrative requirements.

In addition to being responsible for Coordination, a Quality Services Coordinator is also expected to handle the following tasks: administration, sourcing, commercial, business development, and account management/project management.

Tasks and Responsibilities as Quality Services Coordinator:

Quality Services Coordination

Responsible for daily execution of Coordination activities in line with departmental procedures and objectives.
Prioritise workload, communicate effectively and support colleagues to meet internal and external stakeholder’s demands.
Adhere to departmental policies and procedures to ensure consistent delivery to internal and external stakeholders.
Proactive escalation to line manager and management team on operational or commercial issues.
Liaising with clients to identify and define project requirements, scope and objectives while ensuring that all client needs are met as projects and work scopes evolve.
Responsible for achieving internal and external stakeholder key performance indicators measurements.
Implement client contractual terms and conditions on all assignments.
Exhibit flexibility and responsiveness in approach to daily work activities to meet internal and external stakeholder demands.
Focus on adding value to internal and external stakeholder relationships through effective engagement and communication.
Utilising the support of the Technical Surveillance Subject Matter Expert, gain an understanding of the required skill set of our Field Operative population prior to engagement on any assignments ensuring FO registration and On-boarding requirements are achieved as per company procedure.

Quality Services Administration

Responsible for completing all administrative tasks assigned by Manager
Adherence to processes and procedures with an adaptability and flexibility to adjustments made to these procedures that support the continual growth of the department.
Utilising the support of the Technical Surveillance Subject Matter Expert, gain an understanding of the required skill set of our Field Operative population prior to engagement on any assignments ensuring FO registration and On-boarding requirements are achieved as per company procedure.
Support team delivery of the Field Operatives “critical documentation requirements”.
Ensure Client is set up and correct project details are in place
Ensure PO is in place prior to any work commencing
Manage holiday accruals / requests for all PAYE staff
Book any travel in line with client / FO contract
Ensure all trackers / calendars are update to ensure visibility of FOs movements

Quality Services Recruitment/ Sourcing

Search for suitable resources in line with client job description and experience
Using, Linkedin, CV Library to find suitably qualified and experienced candidates directly first, maximizing profitability
Creating adverts on Linkedin and CV Library as well as other recruitment job boards to try and attract suitably qualified personnel
Working with key suppliers to obtain suitable resources that could not be found directly, ensuring that margins are acceptable
Ensure onboarding is completed in a timely manner

Financial and Commercial Requirements

Review of Client contracts, must be knowledgeable on relevant clauses affecting delivery of service, rates and rate escalation opportunities
Management of rates with Inspectors/FOs
Ability to work out margins and profitability
Creation of CTRs and seek their approval from Project Controls
Responsible for applying Altrads financial processes and client contractual terms and conditions on all assignments.
Ensure adequate purchase order coverage in place ahead of all assignments undertaken.
Gain awareness of PO budget costs for each assignment including negotiating with FOs to deliver set margin level agreed with Manager
When budgeting for an assignment request approval from The Quality Services Manager or Project Controller where the set margin level can’t be achieved.
Timely support to assist with any commercial or financial queries impacting the Client and or Altrad financially.
Support in collation of competency related data: Demand Report, Top 10 Client Report and Paid v’s Charged Reports.

Business Development and Account Management

Work with assigned clients to build relationships and have regular monthly meetings, MS Teams, phone calls and face to Face where possible (avoid just email relationships)
Share statistics with the client including monthly spend and quality near misses
Obtain regular work forecasts from clients as well as spotting opportunities to promote other services within Quality Services and the wider Altrad
Track weekly and Monthly purchase order spend with assigned clients, reporting any opportunities to Manager
Be available for assigned clients and attentive to their needs and requirements, answering emails and calls promptly

Project Management

Project management of transactional and major Inspection and quality scopes with assigned clients
Attend key project meetings representing Altrad Quality Services, gaining knowledge about the project scope to better understand how this can be managed in the most professional and efficient way
Report progress of project scopes to Manager and at regular client meetings.
Seek to add as much additional value to the output of the project by way of efficiencies or alternative solutions

Performance Requirements

Deliver consistent approach to all activities as per departmental procedures where attention to detail and accuracy are a primary focus.
Provide support to all team members to meet daily tasks and targets.
Responsible for meeting annual performance & development objectives as set by line manager, while participating in a minimum of mid-year and end of year reviews.
Maintain a high and consistent level of communication and engagement within all internal and external stakeholders.
Ability to prioritise tasks and exhibit a flexible approach to workload and client requirements.
Desire to achieve results in a metric driven environment.
Provide support to team members

Specific Requirements for the Quality Services Coordinator:

Education

Essential:

GCSE Standard Grades or equivalent

Desirable:

HNC/HND and/or prior experience of a similar role.

Experience and Skills

Experience of working in a field or similar type environment.
Previous commercial and financial experience.
Self-starter, with a focus on delivering results individually and as a team.
Proven ability to multi task and plan workload to deliver results.
Demonstrated experience in decision making and effective utilisation of resources.
Ability to build and manage relationships through effective use personal and interpersonal skills.

About Us

WORKING CONDITIONS
There are many great reasons to work at Altrad –

Competitive Benefits

In order to attract and retain skilled, competent and customer focused people we offer a competitive and extensive benefits package providing a suite of both contractual and voluntary benefits including access to corporate discounts. Employee benefits will depend on work location and role, however, may include life assurance, income protection, and private medical insurance.

In addition we recognize the importance of providing flexibility to our employees and offer hybrid working, a Flexi Friday working arrangement as well as the opportunity to purchase additional annual leave.

COMPANY INFORMATION

Altrad is an international leader in the provision of industrial services, generating high-added value solutions principally for the Oil & Gas, Energy, Power Generation, Process, Environment and Construction sectors. The Group is also a recognised leader in the manufacturing of equipment dedicated to the Construction and Building market. Altrad’s multidisciplinary services range from engineering and technical services to maintenance, access solutions and specialised services for industry leaders. Headquartered in France, the Group employs around 65,000 people and is still led by its Founder and President Mohed Altrad.

CONTACT

Think this role could be the perfect match for you? We’d love to hear from you! Simply complete the job application, and if you have any questions along the way, our Recruitment Team is here to help, just reach out to us at [email protected]

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